Rated 5 out of 5 by Beef Excellent Hotel
I have been to this hotel a few times already and will definitely come back again. Excellent hardware as well as wonderful services/management
- great staff : friendly and helpful, especially (but not only) the executive lounge staff
- nice platinum member suite UG: excellent rooms and facilities. The executive lounge on the 26th floor is beautiful and comfortable.
- location is convenient: around the new CBD and easy to arrange my meetings. The street behind has a lot of pubs and restaurants
- good breakfast buffet (2/Floor) and evening happy hour
November 15, 2013
Rated 5 out of 5 by cn43 Friendy staff. Modern and chic hotel
I love this hotel. This staff are very frienfly and out-going. In particular, Juliana who I believe is one of the managers, was very helpful when I was having issues with my room key. The rooms are clean and fairly large.Th area is currently under construction but all the neccessary tourist attractions are within easy walking distance. The club there is very lively with lots of beautiful people. The gym is well equiped with free weights and machines.
December 15, 2013
Rated 5 out of 5 by Rich2809 Outrageously Fantastic Hotel !
I have stayed at lots of W hotels all around the world and most are OK. This one is by far my favourite. I had a marvellous suite and it really was marvellous.
In my head this is how a stay at a W should be. It's exciting, it's fun it's cool.
Stunning decor and an interesting view, Staff friendly and communication with them is easy.
Room was so clean, bathroom a delight. First tv in a bathroom that you can A. See, B. control without a remote, whilst in the bath.
I had room service for breakfast and lunch, sitting on my huge terrace and it was a fantastic experiance.
Gym was ok
I want to come back very soon.
November 20, 2013
Rated 5 out of 5 by Mosu Overall Great Luxurious Hotel
I loved everything about this hotel and my Favorite in Guangzhou. However the service needs to be slightly quicker in all areas.
Looking forward to my next W stay.
November 28, 2013
Rated 5 out of 5 by bradly81 Sucessfully rooted in China, mainland.
I was highly pumped up for the news that another W property had opened in China and I finally got to seize the chance to experience it.
First off all, It wasn't hard to find the hotel at all.
So I would say that this hotel has a good location.
I was given an upgrade to a suite which was another delight to start off this kind of a new and hip hotel.
The room was pretty comfy and gave off calm vibes throughly with black color mainly used.
However the automatic system controlling curtains and sheers was a little dysfuntional taking sometime to make it work.
Gym and sauna were not so big as I had thought it would be but still well-equipped though.
Very first W lounge was attractive enough with gorgeous decors.
by the way, their suites don't have any large sized bath amenity unlike other W hotels which was somewhat a downer to me as much as I love bliss.
but good breakfast buffet, W lounge, friendly, caring staffs and fabulous room completely made me over the small issue.
Every staff seemed to try their best for my requests and I would really like to appericate those efforts.
Definitely will stay here again if I visit Guangzhou later.
September 22, 2013
Rated 1 out of 5 by Flyowing Unfortunate W
I thought I have found a Starwood gem in this New Town, but after my second stay I have decided to pass on it. My first stay was quite uneventful but I found its location a bit off the beaten path and the constructions around the hotel did not help either. The Executive lounge server was so apologetic for not knowing how to uncork a wine. The upgrade to a Fantastic suite was very nice and the hi-tech hardware is surely fun and well designed. The mechanics of the electric curtains are the most quiet and smooth I have ever used. The bedside lights control are so well designed that it only lit up when it's being touched..
Unfortunately, my second stay was close to a total disaster. I was awaken by heavy party music at 3 AM my first night and upon calling the operator was asked to check if my bathroom tv was on, which was a good first check. They have then found out that my neighbor downstairs have apparently started a party in the wee hours. The cigarette smoke was so heavy that I can even smell the odor in my room. I was offered a 6 PM late checkout which I declined. They were not able to contain their guests until after about an hour of phone calling and banging on their doors. The day front desk manager only offered an apology and they do not give you compensation points as in the US properties.
Upon check out, I asked for an official receipt and was given only the amount for the second night. I then asked for the total amount and the receptionist quite rudely accused me "haven't you got it already." That was my first and only check-out of the entire stay.
The bellmen really need some education. I left with luggage trying to go to the train station and asked for a cab. I was politely told to step aside to the taxi queue where I was the only one in line. Another dressed-in-black guest showed up asking for a cab as well and just stood by the curbside. When a cab came and the other guy just jumped in without a word, I argued with him and the bellman said let him go and that the guy had asked for a cab before I did. I told him that he was lying and there was no one in front of me when he asked me to queue up. If in fact the other guy was there first, the bellman should have politely informed me that there was another person ahead of me.
My experience with this W is that it has a lot of suspicious guests and staff acquainted with it. There are a lot of other nicer and safer hotels in New Town and that's where I'm heading next.
November 24, 2013
Rated 4 out of 5 by Nohtee New, Elegant and Clean
Unlike W TPE or W HK, W GZ is kind of "Elegant" from the deign of its room. Got an upgrade to Spectacular room, however no view at all... not that "Spectacular" than W Taipei's Spectacular room.
The pool is fabulous. It's my favorite place in W GZ. The gym however, is not fabulous. Change room is nice and no one using the hot bath when I went there. I feel like a king in Ancient Chinese Dynasty when I took a bath there.
WOOBAR is also nice to hang out at. However, this year's Xmas tree is a disaster.
December 16, 2013
Rated 5 out of 5 by Nikita first W at Mainland China
I did stay here at its 1st anniversary. Hotel met almost all my expectations except pool and mens lockers area. I am frequent guest at W Hong Kong. And HK has much better facilities comparing to here. My quality of sleep was ruined by strong construction sounds from outside started at 6 a.m. (!). I will wait with my next visit until this will finishes. Staff is perfect. Design is excellent. Rooms are mint. AND it has very good SPG Platinum lounge!!!
May 19, 2014