Rated 4 out of 5 by boxster Phone and Wifi not working
I was put on the room 2316 on SPG preferred guest floor. I did not have internet coverage and I relied on room wifi to get connected to my colleagues in other rooms. The first thing I did was to connect my iPhone with room wifi. However, it was rejected even I put in right room number and last name. I tried few times and still not working. And then I tried calling the front desk thru the phone button "Whatever" or press "0". But found out the phone also not working. Ended up I had to go down to the reception desk and told them to fix it. I had to go out right after. The problem was fixed after I am back.
Although this is not a big deal and was a technical issue, it will affect the high quality image of W hotel or SPG preferred guest priority.
Another thing is about the parking, how come there is no direct hotel access from parking level and have to go through W serviced Apartment?
Just my 2 cents
September 21, 2014
Rated 5 out of 5 by Beef Excellent Hotel
I have been to this hotel a few times already and will definitely come back again. Excellent hardware as well as wonderful services/management
- great staff : friendly and helpful, especially (but not only) the executive lounge staff
- nice platinum member suite UG: excellent rooms and facilities. The executive lounge on the 26th floor is beautiful and comfortable.
- location is convenient: around the new CBD and easy to arrange my meetings. The street behind has a lot of pubs and restaurants
- good breakfast buffet (2/Floor) and evening happy hour
November 15, 2013
Rated 5 out of 5 by cn43 Friendy staff. Modern and chic hotel
I love this hotel. This staff are very frienfly and out-going. In particular, Juliana who I believe is one of the managers, was very helpful when I was having issues with my room key. The rooms are clean and fairly large.Th area is currently under construction but all the neccessary tourist attractions are within easy walking distance. The club there is very lively with lots of beautiful people. The gym is well equiped with free weights and machines.
December 15, 2013
Rated 5 out of 5 by tigerofchange Excellent
W Guangzhou really reflects the true differences that the W hotels offer compares to their competitors. Facilities, staff, atmosphere, rooms, everything is there to have a Wonderful experience. Well done.
August 30, 2014
Rated 5 out of 5 by Rich2809 Outrageously Fantastic Hotel !
I have stayed at lots of W hotels all around the world and most are OK. This one is by far my favourite. I had a marvellous suite and it really was marvellous.
In my head this is how a stay at a W should be. It's exciting, it's fun it's cool.
Stunning decor and an interesting view, Staff friendly and communication with them is easy.
Room was so clean, bathroom a delight. First tv in a bathroom that you can A. See, B. control without a remote, whilst in the bath.
I had room service for breakfast and lunch, sitting on my huge terrace and it was a fantastic experiance.
Gym was ok
I want to come back very soon.
November 20, 2013
Rated 5 out of 5 by Mosu Overall Great Luxurious Hotel
I loved everything about this hotel and my Favorite in Guangzhou. However the service needs to be slightly quicker in all areas.
Looking forward to my next W stay.
November 28, 2013
Rated 5 out of 5 by BTKY Executive Lounge is Great
My room wasn't ready when I checked in. The staff at the Executive Lounge made the wait very pleasant. They helped me with WIFI connection and served me coffee. Soon, I got to know all of them by name.
August 24, 2014
Rated 5 out of 5 by bradly81 Sucessfully rooted in China, mainland.
I was highly pumped up for the news that another W property had opened in China and I finally got to seize the chance to experience it.
First off all, It wasn't hard to find the hotel at all.
So I would say that this hotel has a good location.
I was given an upgrade to a suite which was another delight to start off this kind of a new and hip hotel.
The room was pretty comfy and gave off calm vibes throughly with black color mainly used.
However the automatic system controlling curtains and sheers was a little dysfuntional taking sometime to make it work.
Gym and sauna were not so big as I had thought it would be but still well-equipped though.
Very first W lounge was attractive enough with gorgeous decors.
by the way, their suites don't have any large sized bath amenity unlike other W hotels which was somewhat a downer to me as much as I love bliss.
but good breakfast buffet, W lounge, friendly, caring staffs and fabulous room completely made me over the small issue.
Every staff seemed to try their best for my requests and I would really like to appericate those efforts.
Definitely will stay here again if I visit Guangzhou later.
September 22, 2013