Rated 1 out of 5 by Matthew1328 Extremely Poor Customer Service
I originally booked from June 10 2015 to July 1 2015. Because I was arrive in the morning of June 11, I booked an extra day and put a special note saying "RQST NONSMKNG KG HIGH FLR ARR DATE AM OF 11JU N" to make sure I will get a room when I arrived.
On June 11 2015 morning around 9AM, I got to the hotel they notify me that my room was sold to someone else without my consent and I would be charged for no show fee. This is just ridiculous! How could you sell my room without my consent and charged me no show while I clearly indicate I would arrive on AM of June 11. This is basically double selling and I don't think it is the right thing to do.
After that, there was no one there to help me other than let me hanging there and call SPG Platinum Concierge to resolve the issue for me.
I have been SPG member since 2010 and this incident just shake my faith to SPG.
June 28, 2015
Rated 5 out of 5 by DJacobs Only one in Guangzhou!
We stayed in W Hotel Guangzhou for 6 nights during the Conton fair. It was quite busy in this time but we can see everyone from W hotel they did their best to provide the best service. We are a platinum member so when we checked in receptions upgraded us to the suite room. It is really beautiful room. It is so big with 2 toilet and 1 bathroom. The bedroom is not so big but it is ok. The living room is super big, sofa is oversized too. You can even sleep on the sofa. They have a really good set of big screen TV and fully loaded sound systems. We have never see any hotel have really good set of TV like this before. The toilet are amazing. They have the function toilet like in Japan, imagine how crazy is the toilet. It is so much fun. The room is also quite new. They are maintaining very good. We really love the room. We felt so relax and comfortable. The spa is great. It was really good spa. Therapists are so professional and polite. They gave us really good treatments and also asked always to make sure that the guest is satisfied. They keep asking the pressure is ok? Is it too hard for you? Room temperature is good? It is very nice of them. We are impress so much and we had really such a wonderful therapy session. Swimming pool and gym are both good. Pool is so big and very clean but it is indoor pool. Gym is big too, have so many work-out stations also. Breakfast is good, there are so many varieties of food. We tried out all of the restaurants in the hotel. We love the Japanese restaurant the most because of the quality, price and the service are marvelous. We almost had every lunch during our stay there. The rest of restaurants are also fine for us but they need a little bit improvement. The last restaurant that we had tried was the Kitchen table, the same place where the breakfast is. Food is okay and fast. We do not have a chance to try the buffet yet but they look nice and had so much various choices. The happy hour for the platinum member is very good, we were enjoyed it so much but during Conton fair there are so many people as well. All in all is another "WOW" from W hotel.
We had such a good time there and we will come back soon in the nearest future.
February 19, 2015
Rated 1 out of 5 by vincentk Never met such a SPG hotel
Never met such a situation that hotel bar employee forced to follow me way around to the reception to ensure my deposit was enough to pay. As a loyalty SPG member I could not understand. Fully not recommends W Guangzhou.
January 29, 2015
Rated 4 out of 5 by NOGOP Awesome!!
I do love everything of this hotel, include location, food and facilities. The view @ swiming pool is very awesome!!
December 8, 2014
Rated 5 out of 5 by huang1985 Great Breakfast
The breakfast is good. Room was clean and the view was good as well.
November 26, 2014
Rated 5 out of 5 by Elvisliao0114 WOW experience
This stay is for celebrating the anniversary with my wife. The W staff service just bring me WOW experience.
Olivia at reservation, Neco at front-desk and Grace at the lounge was professional and considerate.
Specially thanks Grace for sending me such a sweet and delicate amenity which did WOW us when we see that. Thanks so much for making our stay memorable.
I do think your hotel is one of the best in China.
November 17, 2014
Rated 5 out of 5 by ninasch888 Super stylish hotel
Super stylish hotel - love the different themed rooms. It's fun to check out the room and the hotel. Cool pool, cool bar to hang out and cool living-room-feeling breakfast area.
Best choice for young and stylish people
November 17, 2014
Rated 5 out of 5 by Guille00 excelent
fantastic hotel with very good facilities
November 15, 2014