Rated 5 out of 5 by seva39 Great Hotel
We were greeted as soon as we got out of our car and they let us park our car in front to unload, instead of rushing us away like some places I have been. The front desk clerk was friendly and helpful. The only problem I had was finding it and that was my fault for not writing down the address before I left.
December 18, 2013
Rated 3 out of 5 by chicotrotamundos Great Location
Great location and staff. The overall hotel is very nice with great ambiance. My only issue was with the bed. The mattress had a cushion cover that is overdue to be replaced. The feathers kept on poking out and pinching me making it a bit uncomfortable. The room itself is chic and modern, but the uncomfortable bedding is a downer. Looking forward to coming back, but hopefully will get to sleep in an updated bed.
December 16, 2013
Rated 5 out of 5 by xdeanna2000 Lovely night with fiance
My fiance is forever dreaming about a romantic hotel date in a nice hotel. As soon as I heard about the Winter W*Land deal with Botanical Gardens, I booked a room for us as a Christmas surprise. We had free parking and a nice room on the 19th floor with a semi-nice view. For a discounted price, I thought it was a nice that we weren't on a low floor with an obstructed view.
Check in was a breeze and after we dropped our bag in the room, we spent the rest of the night wandering around the hotel. We visited Spice Market for drinks and appetizers, and were seated in the middle of the restaurant where we felt like the center of attention, and we felt as if we looked nice enough to be!
Then we went to the Living Room bar where we were entertained by a magician and his large furry rabbit and enjoyed a nice conversation with our skilled bartender. She made us a fabulous Bloody Mary, which was a surprise for us because we make our own recipe, and have had a hard time finding one to top ours!
We finally ended up at Whiskey Park for a last drink, and we resolved to come again soon because we loved the style and the music, not to mention the drinks!
From the Olaf Berwald phones in the elevator lobby, to the beautiful decoration in the rooms, to the lovely waterfall showers, this place is a dream. We loved our stay and can't wait to stay at the W again...in Atlanta, or otherwise!
December 16, 2013
Rated 3 out of 5 by wigstheome Typical (Older) W Experience
Checked in on Sunday. As a Platinum, was not offered an upgrade, but did not insist. However, ran into a flight crew in the elevator after dinner that did get an upgrade, so a little disappointed it didn't go to a Starwood member. Valet was very good throughout my stay, and my vehicle was ready as requested. My room was perfectly comfortable, albeit a little dark, However, most (i.e. more than half) of the lightbulbs in the room were burnt out and inoperative. That said, room service was very fast and efficient, and the hotel delivered all of the newspapers requested. The gyn was also perfectly acceptable. However, the hotel totally muffed on reporting my stay, and I had to contact SPG to get my Starwood points correctly posted. Great location, but meh.
November 1, 2013
Rated 5 out of 5 by rmdd very hip hotel
had a nice rain shower, and very trendy hotel
December 12, 2013
Rated 5 out of 5 by GoodLifeAficionado1 Wonderful Staff and Treatment
I'm writing this review because I want Starwood Inc. and it's management team to know how wonderful the staff at this property is . Being that this was my very first time living at this property, I had expectations of good service and hospitality, however, the service went well beyond. In particular, there were 2 fabulous young ladies that represented professionalism, care, courtesy, attention and overall fantastic customer service and they happen to go by the names Vanessa Ahmad and Tamara Lang . I can't say enough about the service they provided during my stay . Each time I visit Atlanta, I would stay at the W Downtown and it happens to be a very nice hotel where as I've enjoyed my stays there, but W Mid-town is where i will be staying going forward thanks to the fantastic service and experience I had during my stay. Please be advised that Tamara and Vanessa are 2 of the most caring and professional staff I've experienced in quite a while and the lost of 1 of them would be too many. Staff like these 2 ladies are the reason people like myself are "Platinum" members because we always come back .
December 10, 2013
Rated 5 out of 5 by Felicite Very comfortable stay
I appreciated the very comfortable bed, the peace and quiet, the in-person wake-up-call, the "personal grooming" area, the soft lights, and the numerous other features. The conference set-up was very convenient and the catering was excellent.
December 9, 2013
Rated 2 out of 5 by ColleenC Overnight Stay
We were staying overnight in Midtown for a party. The shower drain was stopped up, so that after a minute in the shower, the basin was full of water. The second person showering had to worry about the basin overflowing. In speaking to others at our party, I heard that friends of theirs had the same exact problem. WOW. There was also a dead roach in the room. Right in the middle of the room too. How does that happen on the 17th floor? Was it ever vacuumed?
December 4, 2013