Rated 2 out of 5 by J1111 a lot of hype for nothing
I expected more since this is a W chain. The room I had was small and we got two beds that seem too small to be queen beds but when I called the front desk, they rudely told me that they were queen beds after the lady initially told me that they were king beds. I am not that stupid. I can tell what a standard full, queen and kings beds look like. We also ate at the spice market restaurant which was terrible. The overall design and ambience was nice but the food was horrible. I lived in NYC for many years and I have had many exposure to fusion asian food but this is just bad food. I would not recommend the hotel nor the restaurant. Please do something else with your money.
December 26, 2011
Rated 4 out of 5 by tyme23 Exceeded expectations
Celebrated our anniversary in Atlanta and chose the W Midtown because of great reviews from our friends who stay there. We were not disappointed. I notified management that this was our 10th wedding anniversary prior to traveling and that we were looking to make it a special and memorable weekend. Management listened and gave us a very nice room upgrade and a nice romantic treat for our room. Staff was friendly, helpful, and room was very clean. We will definitely be staying there again.
November 26, 2013
Rated 2 out of 5 Mediocre at Best
It wasn't a terrible stay, but wasn't indicative of a W or the cost associated with the stay. Checking in was a laborious process, taking nearly an hour due to understaffing. When someone did come to assist, every item of hardware, from her computer to the room key creator, was broken.
The room itself was one of the least "cool" of any W I've stayed in – just an updated standard room with a few modern touches.
The shower was clogged, drained poorly, and the showerhead broken.
Roomservice was probably the best thing, being quick and efficient. But that wasn't enough to make up for an overall unfortunate experience.
Try the W Downtown Atlanta, it's new and has to be better.
August 15, 2012
Rated 4 out of 5 by Nayeoscar T Price
After checking in, I went to the assigned room and found that there were still guests in that room. I went to the desk again and was assigned a different room. Beatrice apologized and said she was issuing a $75.00 credit to my account and upgrading my room for the inconvenience. I did not see the credit on my final statement. The hotel had no vending and our group is a Coca-Cola group. It was inconvenient to find a cold Coke. The room was njice except for the climate control. It seemed warm even with the thermostat set at 65. The staff was vewry helpful. The overall experience was good.
October 3, 2013
Rated 4 out of 5 by TandE Fun, friendly hotel
Great service! Staff was friendly, knowledgeable, helpful, and courteous. The entire establishment is very kid-friendly, with lots to see in it and cozy places to explore and relax in. The rooms are clean and well-appointed with comfortable beds. The hotel is located in easy walking distance of shops, restaurants, and attractions. Except for spotty, unreliable Wi-Fi service in the room (something we really needed to be working 100% of the time), everything else was outstanding!
November 25, 2013
Rated 5 out of 5 by xdeanna2000 Lovely night with fiance
My fiance is forever dreaming about a romantic hotel date in a nice hotel. As soon as I heard about the Winter W*Land deal with Botanical Gardens, I booked a room for us as a Christmas surprise. We had free parking and a nice room on the 19th floor with a semi-nice view. For a discounted price, I thought it was a nice that we weren't on a low floor with an obstructed view.
Check in was a breeze and after we dropped our bag in the room, we spent the rest of the night wandering around the hotel. We visited Spice Market for drinks and appetizers, and were seated in the middle of the restaurant where we felt like the center of attention, and we felt as if we looked nice enough to be!
Then we went to the Living Room bar where we were entertained by a magician and his large furry rabbit and enjoyed a nice conversation with our skilled bartender. She made us a fabulous Bloody Mary, which was a surprise for us because we make our own recipe, and have had a hard time finding one to top ours!
We finally ended up at Whiskey Park for a last drink, and we resolved to come again soon because we loved the style and the music, not to mention the drinks!
From the Olaf Berwald phones in the elevator lobby, to the beautiful decoration in the rooms, to the lovely waterfall showers, this place is a dream. We loved our stay and can't wait to stay at the W again...in Atlanta, or otherwise!
December 16, 2013
Rated 5 out of 5 by Trish8 Fantastic location and friendly talent
Thank you W Midtown talent for your welcoming attention during our stay! Tamera was very accomdating and friendly. We love that you are a pet friendly hotel and apprecaiated Andrea's kindness to our 2 puppy dogs! We were in a fantastic suite, I highly reccommend staying on one of the W's higher floors for a spectacular view. The hotel is also a great location, we were only 5 minutes away from the aquarium & great restaurants! We also orded room service for breakfast and the food offered at the hotel is very yummy! Valet, it is worth it and all the Wheels Talent & Welcome Ambassadors are very helpful!
November 30, 2012
Rated 5 out of 5 by Felicite Very comfortable stay
I appreciated the very comfortable bed, the peace and quiet, the in-person wake-up-call, the "personal grooming" area, the soft lights, and the numerous other features. The conference set-up was very convenient and the catering was excellent.
December 9, 2013
Rated 5 out of 5 by GoodLifeAficionado1 Wonderful Staff and Treatment
I'm writing this review because I want Starwood Inc. and it's management team to know how wonderful the staff at this property is . Being that this was my very first time living at this property, I had expectations of good service and hospitality, however, the service went well beyond. In particular, there were 2 fabulous young ladies that represented professionalism, care, courtesy, attention and overall fantastic customer service and they happen to go by the names Vanessa Ahmad and Tamara Lang . I can't say enough about the service they provided during my stay . Each time I visit Atlanta, I would stay at the W Downtown and it happens to be a very nice hotel where as I've enjoyed my stays there, but W Mid-town is where i will be staying going forward thanks to the fantastic service and experience I had during my stay. Please be advised that Tamara and Vanessa are 2 of the most caring and professional staff I've experienced in quite a while and the lost of 1 of them would be too many. Staff like these 2 ladies are the reason people like myself are "Platinum" members because we always come back .
December 10, 2013
Rated 5 out of 5 by rmdd very hip hotel
had a nice rain shower, and very trendy hotel
December 12, 2013
Rated 5 out of 5 by karenB W Hotel Midtown Atlanta - great location
I stayed at the W during the Americas Mart gift show in January. I usually stay downtown but since i booked late, I found a room at this hotel. While it is a little further for the shuttle ride, its neighborhood is much better and seems safer. The hotel is modern and upbeat. I went to the lobby bar and it is was very comfortable and yummy drinks, My dinner at Sprice Market was not too good and rather pricey for what it is. The rooms at the W are nice and spacious but are VERY dark and NO full length mirror. I had a problem in my bathroom with flickering lights and it took them 2 days to fix. But all in all I would recommend this hotel and will stay here on my trip in the summer to Atlanta.
January 13, 2013
Rated 3 out of 5 by kat2000 Food
The W in Midtown Atlanta needs some serious review of their breakfast selection; The staff at the Spice Market needs some major training in service and their breakfast selection is really poor. Some of the hotel staff was exceptionally helpful while others were way below par. I was attending a conference in the hotel and there was almost no signage the first morning when everybody needs it the most and since the hotel is complicated to begin with this was a major problem and many were late to meetings because of lack of direction. The map in the program was hard to read since it was copied from a colored background on to black and white. The hotel must do a better job of accomodating conference guests in the future.
September 23, 2013
Rated 5 out of 5 by travelgirl The Staff gets it!
From the moment I arrived, the staff made me feel like I was coming home. Upon Check-in, Anthony (not sure of his last name) did everything he could to accommodate me during my stay. I had shared with him my not so wonderful experience at a Boston SPG property just days before and he made certain I was not going to be unhappy at the end of my stay at the W Atlanta Midtown. As a platinum member i've come to expect certain things and Anthony delivered. I have stayed here several times before and have never been disappointed. Thanks for giving me one more reason to be loyal to the SPG program!
May 29, 2012
Rated 2 out of 5 by Bus2012 Mid Week Stay
I stayed at this hotel two weeks in a row.
The rooms on both stays were in need of basic cleaning (filthy behind sliding doors, dirty glasses not clearer from room)and maintenance (lamp switches broken, bulbs out, bubling veneer on furniture, broken blind chains.)
The hotel is probably great for a party weekend - when the bar is open - but during the week it is like being in a nightclub in daylight,
Beds are not as comfy as most spg rooms and the spikey feather toppers are really irritating and scratchy.
Spice Market staff in evening are great, The morning crew have no conception that a midweek breakfast is not Sunday Brunch and are way too slow.
I would not recommend for business travellers.
December 21, 2012
Rated 2 out of 5 by Fellow Disappointing
The hotel fell short of our expectations for several reasons. The first was our room was not cleaned by 5:30 pm even though the maids saw us leave that morning. The desk offered us a $60 breakfast credit. We ordered room service and it was wrong. It did taste good. The dressing room was very dark so we moved an extra lamp onto the vanity. The shower spilled out onto the bathroom floor. We only had 2 towels. No coffee maker in the room; however free coffee was inconveniently located in the lobby. A pot of coffee for 1 cost approximately $16. The corners of the bathroom were dirty. The staff were friendly and asked how our stay was going. When I mentioned things at check out the staff just said "Oh"
March 26, 2013
Rated 4 out of 5 by DeKaiser Why bother going out to eat
Atlanta and more importantly, Buckhead is known for it's wide diversity of excellent restaurants, some are independently situated and some reside within some of the finer hotels in the city. One such restaurant is Spice Market, located on the second floor of the W Midtown. Spice Market is without question truly a fantastic experience. It starts with the decor, the really attentive staff, their great night manager who I always seem to be fortunate to have as my host and the fantastic menu of innovative and superbly prepared dishes with unexpected flair for the exotic yet using ingredients we are all accustomed to. I always make a point to drop in and see whats new and delicious at the Spice Market!
September 19, 2012
Rated 2 out of 5 worn out and tired
The hotel appears to be a club that has hotel rooms,
but does not care what it looks like in the daytime.
Our room -which was a top floor suite- appeared to have had too many parties. Broken light fixtures, cigarette holes, etc. All flash and very poor bones.
i do appreciate starwood beds & pillows..
December 1, 2013
Rated 1 out of 5 by JoeV Unaccountable
Our stay was fair at best. The most upsetting was that we spent a considerable amount of money at the club upstairs (but this did not scratch the surface on what we spent when we left your establishment). Two issues. 1) Charging tax on top of a mandatory gratuity is illegal and is worthy of review by the IRS. My bill of $324 became a mandatory non negotiable bill for almost 33% more. Something seems and feels very wrong with that. 2) Our wives requested that the DJ to play a certain song (which was hip and current...it certainly wasn't like we asked him to play an old Tony Orlando and Dawn song). His response left us aghast. His response was not that he couldn't play what we wanted or didn't have what we wanted to hear, he flat said no and refused to play our request. When I asked him to explain, he arrogantly said he would get to it but he clearly had no intentions on getting to it. It was too bad because we had just arrived from a charity event featuring the Atlanta Braves. We stayed a while to finish our bottle but after that, it was clear he wasn't interested in even considering our request. We simply left and took our business elsewhere.
December 27, 2011
Rated 2 out of 5 by wileytcoyote Dirty, and not well maintained
For as much as you pay to stay here you would think that the room would at least be clean. You would be mistaken. Hairs in the bath, broken lamps, non-working telephones, and when I asked for a room change I was greeted by pretentious, snotty manager that acted like she was going to 'upgrade' me. They moved me into the same room on a different floor with different broken lamps, non-working phones, etc. Adding insult to injury.... When they moved me they lost all of my toiletries.... Worst hotel stay in a long time. I won't be back, and won't recommend it to any of my friends either....
February 11, 2013
Rated 5 out of 5 by Cookie123 A memorable visit to Midtown Atlanta
I thoroughly enjoyed my stay at the W this past week. I found the staff, from front desk to concierge to housekeeping extremely friendly and attentive. I accidently locked myself out of my room and the 15th floor housekeeper (should have gotten her name as she was truly a lovely person) immediately called security to ensure I was quickly let back into my room. The only thing I thought wasn't well advertised was the fact that you offer a shuttle to the MARTA system. I had asked two different staff about how to get to the airport via the Marta system and neither suggested the shuttle provided by the hotel. That's about the only thing I can think of to criticize. My view was breathtaking, my room very comfortable and the staff amazing. The gym had enough equipment to enjoy a good workout (although it was very warm in the room). Next time I'll take advantage of the Bliss spa which I didn't have time to do this trip. Thank you and I hope to be back again.
November 28, 2013
Rated 4 out of 5 by Vierachick Not for mature crowd
I liked the decor in the rooms. A little disappointed we could not open a window. Did see mold on the ceiling in room 2119. We were next door to a room with young ,loud college grads who were still making noise at 3:30 in the morning and were talked to by security 2 nights in a row. Therefore my opinion of the hotel was very tainted based on the fact that I couldn't get much sleep. I did like the location of the hotel though.
I challenge the W Hotel to offer me a free weekend with no noise keeping me up all night.
October 28, 2013
Rated 4 out of 5 by Monique71 Nice but needs to follow up
I experienced a room where the first night my white comforter/duvet had dried blood on it. I immediately brought it to the attention of a employee, he contacted the proper dept. and offered us an 80.00 dinner coupon,later on so we left came back it appeared as if the comforter has been replaced and had NOT. It had been turned around! I then again went to front desk and spoke to a manager this time. He assured me that it would b handled. He talked to me later on and offered us a 50.00 room credit. We accepted. Of course it wasn't applied at the end of our stay but the didn't hesitate to apply it. I appreciated the staff I just wish that things would have been handled properly the 1st time. Blood is serious.
April 23, 2013
Rated 4 out of 5 by Simz This hotel is great
I was at the hotel this past weekend and I had a lovely time. The bed was incredibly comfortable and the robes were deliciously lovely. The food at Spice Market was ok, but I was expecting bigger portions. Emily at the front desk was a doll. Asia, the other one at the front desk....not so much. Very bad attitude and she was snarky to her coworker. I thought her behavior was very unprofessional, especially in front of guests. I spoke to Terrance a couple times on the phone and when I finally met him in person, he gave me a big hug! Terrance was Awesome and he is def a keeper for your hotel. I thought the pricing of valet was a bit high though. Overall, I enjoyed myself at the hotel and I would def come back.
August 23, 2012
Rated 5 out of 5 by Jukeboxhead Pride 2013
This is my second year staying at the W Midtown for pride. They made the experience as pleasant as I could've imagined. Being that I had to be up VERy early each day, it was wonderful to have a quiet place to come and sleep, depute all of the craziness that goes on in that area during pride weekend. I plan to book my stays at this hotel as long as I attend the festival from here on!
November 20, 2013
Rated 4 out of 5 by MichaelATL Wonderful Stay
Great stay over the weekend for a party. Ordered room service and the food was a little less than stellar. Staff was more than accomodating and sent up a replacement quickly at no charge. I do think someone should walk through the hotel with an eye for detail though and fix a few things that are starting to show some wear (missing bolts on the glass bridge at the front, some missing metal work on the doors, a few cracked light fixtures). This jewel is just starting to show her age and could use a touch up. Otherwise, great experience. Love staying here on big nights in town.
July 23, 2012
Rated 3 out of 5 by ExAtlanta2010 Week end in Midtown
Brittany at the reception desk gave us a warm welcome and overview of the available facilities. She also upgraded us to a suite. As listed below, "Above expectations" was driven by the service provided by team members (bar, restaurant) and the quality of food (Spice Market was delicious) whereas the maintenance was below par: bulb out in the walk in shower, chipped paint, fire alarm went on 3 times in our bedroom on Sunday AM wihtout any smoke/fire and my spouse found there was a smell in bathroom.
We shared this when checking out and were assured it would be taken care of.
April 30, 2013
Rated 3 out of 5 Pretentious
I arrived late in the evening on a Tuesday and expected a warm southern greeting. Unfortunately, I was greeted coldly and felt as if I was being a bother. Only one person said hello to me during my stay.
The room layout was nice, but the colors were so dark, it was unpleasing to my eye. Also, everything had a gimmicky label. Even the spare roll of toilet paper was labeled "backup plan".
I generally love the Starwood brands, but this place didn't live up to my expectation. I'll stay somewhere else when I'm in Atlanta next time. Hopefully there is a Westin somewhere nearby.
February 14, 2013
Rated 3 out of 5 by Chop Friendly Staff, Noisy Rooms, Awful Keycards
Staff was extremely friendly, courteous, and attentive. The two major issues I had with your hotel was that the walls must have been made out of paper because I continued to be woken up throughout the night by people in the adjacent rooms coming in and out. The keycards we were given seemed to work maybe 25% of the time and that got to be a little frustrating. It was frustrating enough that I would recommend going back to the standard key even though I know that would be extremely costly. I think that if these two issues could be resolved then I would have had nothing to complain about. Not unhappy with my stay as I read the reviews before coming to this hotel and was prepared to accept these reoccuring problems.
June 3, 2013
Rated 3 out of 5 by qwertyqwertyqwertyqwerty meh
Hotel is ultra modern style. Took me 15 minutes to figure out the shower controls, the tub didn't drain, the toilet paper holder kept falling off the wall. Room service was hour long wait when they told me 30 minutes and the food was cold and not appetizing when it arrived. It never got fixed. The desk clerk was snarky and rude when I asked for a printed copy of my bill.
November 18, 2013
Rated 4 out of 5 by Ryan48 Really Good Stay
I found the "Wonderful" room to be wonderful. Even though there were some small quirks that I brought to the attention of the management, I would definately stay at this hotel again.
I can't say enough about the staff! Every member of the staff that I interacted with was in a great mood and had a great attitude, very attentive to my needs. I could tell that they enjoy working at this hotel.
The meeting facilities were fantastic, clean, well maintained, stocked with a wide array of snacks, including candybars, and fruits!
I would rate 4 1/2 stars for this hotel
May 17, 2013