Rated 3 out of 5 by wigstheome Typical (Older) W Experience
Checked in on Sunday. As a Platinum, was not offered an upgrade, but did not insist. However, ran into a flight crew in the elevator after dinner that did get an upgrade, so a little disappointed it didn't go to a Starwood member. Valet was very good throughout my stay, and my vehicle was ready as requested. My room was perfectly comfortable, albeit a little dark, However, most (i.e. more than half) of the lightbulbs in the room were burnt out and inoperative. That said, room service was very fast and efficient, and the hotel delivered all of the newspapers requested. The gyn was also perfectly acceptable. However, the hotel totally muffed on reporting my stay, and I had to contact SPG to get my Starwood points correctly posted. Great location, but meh.
November 1, 2013
Rated 2 out of 5 by ColleenC Overnight Stay
We were staying overnight in Midtown for a party. The shower drain was stopped up, so that after a minute in the shower, the basin was full of water. The second person showering had to worry about the basin overflowing. In speaking to others at our party, I heard that friends of theirs had the same exact problem. WOW. There was also a dead roach in the room. Right in the middle of the room too. How does that happen on the 17th floor? Was it ever vacuumed?
December 4, 2013
Rated 5 out of 5 by Crimson25 Staycation
I must say that customer service was exceptional from the moment I walked into the hotel. I was greeted by Simone at the front desk who was very personable as well as Cain, who was my Bell hop. Both of them were very kind, attentive and professional. Every person that I came in contact with on Staff was so hospitable.
The hotel room was modern, romantic/ sultry, and comfortable. We had dinner at the Spice Market food and drinks were absolutely delicious.
I only have one complaint and that would be old and cold french fries from our late night meal order. I personally hate cold fries, but other than that everything was exceptional and I do hope to return back soon.
November 25, 2013
Rated 5 out of 5 by michellebarr One of the best I've ever had!
My stay at this hotel was one of the best traveling experiences I have ever had. I felt wonderful staying here, and everything was attended to down to the smallest detail. They go out of their way with the extras. The location is great. The first night I walked up Peachtree St. and had dinner and saw the sights. A convenient food court and business mall with restaurants, and a Starbucks, are attached to the hotel. It is gorgeous inside. The staff are so helpful and friendly and accommodating. My room was huge. I was attending a conference, and our facilities were top-notch. I cannot say enough about this hotel. I was already planning when I could go back and take my husband. Fabulous experience!
November 26, 2013
Rated 2 out of 5 worn out and tired
The hotel appears to be a club that has hotel rooms,
but does not care what it looks like in the daytime.
Our room -which was a top floor suite- appeared to have had too many parties. Broken light fixtures, cigarette holes, etc. All flash and very poor bones.
i do appreciate starwood beds & pillows..
December 1, 2013
Rated 4 out of 5 by tyme23 Exceeded expectations
Celebrated our anniversary in Atlanta and chose the W Midtown because of great reviews from our friends who stay there. We were not disappointed. I notified management that this was our 10th wedding anniversary prior to traveling and that we were looking to make it a special and memorable weekend. Management listened and gave us a very nice room upgrade and a nice romantic treat for our room. Staff was friendly, helpful, and room was very clean. We will definitely be staying there again.
November 26, 2013
Rated 5 out of 5 by Cookie123 A memorable visit to Midtown Atlanta
I thoroughly enjoyed my stay at the W this past week. I found the staff, from front desk to concierge to housekeeping extremely friendly and attentive. I accidently locked myself out of my room and the 15th floor housekeeper (should have gotten her name as she was truly a lovely person) immediately called security to ensure I was quickly let back into my room. The only thing I thought wasn't well advertised was the fact that you offer a shuttle to the MARTA system. I had asked two different staff about how to get to the airport via the Marta system and neither suggested the shuttle provided by the hotel. That's about the only thing I can think of to criticize. My view was breathtaking, my room very comfortable and the staff amazing. The gym had enough equipment to enjoy a good workout (although it was very warm in the room). Next time I'll take advantage of the Bliss spa which I didn't have time to do this trip. Thank you and I hope to be back again.
November 28, 2013
Rated 1 out of 5 by MarkSE Service at breakfast was the worst I have ever had
Fun place with nice rooms but there for a business trip and had an important business breakfast that ended up being disrupted by the terrible service. Wait staff were uninterested and it took many attempts to get them to just bring coffee. After finally getting someone to take our order it took 45 minutes for the food to arrive. When it did items were missed and the response was that we had not ordered that item. As this was a business breakfast of 10 people it became quite a joke but I would avoid coming to this hotel for any business function.
November 24, 2013