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1 Zimmer 1 Zimmer , 1 Erwachsener 1 Erwachsene , 1 Kind 0 Kinder
Rated 3.4 out of 5 by 605 reviewers.
Rated 2 out of 5 by Great room, bad service After weighing all options in Midtown, I decided to book a suite for the night before my wedding and the night of. The room was beautiful and we comfortably used the space to get ready for the wedding. Prior to leaving for the wedding we called housekeeping 4x to come clean the room and they still *never* came. So, later that night when we arrived post wedding celebration we walked into a messy room -- room service food out, bed unmade, no tissues or toilet paper, etc -- it was an awful thing to walk into especially because I was told that we'd be "taken care of really well on our special weekend." I then had to call again (midnight) and they promised to send housekeeping. When we later returned from being out, we saw that *only* the bed was made. No trash/room service trays removed, towels were piled up and not removed. Seriously, W??? Also, I spoke with the manager the day before about handing out a few welcome bags to guests who were staying at the W. Not a single guest received a bag. Beautiful room, but some staff members added a lot of annoyance to a very special weekend. April 22, 2016
Rated 1 out of 5 by So disappointed, not recommending. I had stayed at the W twice before I became a member, I wanted to do a gateway for my Birthday with my husband, who has never stayed at the W. When we arrived, my key-less entry was not working. So we waited in line to get our key. I asked about the WIFI that the members usually get as the person beside me was automatically told about it, and was then verified first that I was a member before the code was given. Arrived up to my room, which was gorgeous. We settled down, since we had driven up to the W, and figured we could take a quick nap. Soon as we laid down we were immediately made aware of this banging and buzzing sound. So we thought it was the a.c. so we turned it off to see, and nothing. So I then called downstairs to the front desk, and was told that a manager would be returning my call. I waited as the sound got louder, and decided to just go down stairs to ask to speak to the manager. When I arrived down to the lobby, there was a line, and me and another gentlemen was waiting. I was 2nd in line and the gentlemen was on the side of me. As soon as the male employee was done with the person ahead of me, he automatically asked the other gentleman if he could help him, in which I quickly stated that I was next. He apologized stating that he thought I was with the other gentleman in front of me, however, he decided to have the African American woman who was at another desk help me, while he assisted the Caucasian guy beside me. I explain to her what my issue was and she apologized, that when arrived I did not get the letter stating that there was construction on the higher floor. I stated that No, if that was the case I would have instead requested a lower floor. She stated that due to the sound, she could relocate me to a higher floor. I agreed, returned to my room, packed up, and we went to a higher floor. Before we went to dinner, I decide to freshen up, I showered and noticed the water was a little slow, but I was jumping in and out. The buzzing sound was still there in the higher room, just not as loud, but we were leaving out for the evening. The next morning, as we had requested a late check out, I decided to take my shower first, and noticed that the water wasn’t going down at all. So I called and explained the situation and was told the engineering would be coming up. We wait another 45 mins, and as it was getting close to check out, my husband who is prior military decided to just go ahead and shower in my water that wasn’t going down. We head downstairs to check out, and I asked to speak to the manager, and the young man at the desk asked if he could help me, and I explained everything to him, and he went to the side office area, and came back and stated that due to my not being completely satisfied, that the hotel wanted me to give them another chance. That they would be applying a night’s stay on my rewards card, for us to come back, and let them make it us to us, if not to try another one of their hotels on them. I came home, and wrote this same review online, and was emailed about my stay. The gentleman apologized and stated to yes use the awards to give the hotel another chance. Fast forward, our Stay was on January 30-31 2016 to April 15, 2016. I go online to reserve a stay at the same hotel like I was told, and noticed that my points were not there for the stay. So I called the SPG customer service, who then transferred me to corporate, who called the hotel, and came back to me, that the hotel did give me points however it was to stay at a level 1-2 hotel. I stated but I didn’t stay at the hotel, and if I wanted to stay at one of those I would had. I asked her what level was the W. and she stated that it was a level 4 hotel. I then asked so I am going from a level 4 hotel to a level 1 or 2 for a free night? The woman stated that she apologized that being, the hotel resolved the issue by giving you goodwill points, and not an award, that she could not open a claim on the hotel. That I would have to either pay to re-stay at the W, or use the points to stay at the Sheraton hotel. I am beyond livid, as I frequent a lot of luxury chains, and decided to try the W before becoming a member, and to see what happens, and how they handle their “members” is just wrong. I am disgusted by how everything was done today, to be told that, “we gave her points to stay at a hotel, we did not say ours.” Was rude, and unacceptable. I will be sending this review to the higher ups. April 15, 2016
Rated 3 out of 5 by Hip but missing some fundamentals Convenient hotel with nice staff. However I found there were some basics missing, for example there was no trash can in the bathroom. There was also no master on off switch and other items I would except from the W April 14, 2016
Rated 3 out of 5 by Mixed review Facility is very nice. Front desk chronically understaffed. I've never seen an SPG property with more ppl waiting for front desk help than this one. And when you get help, they are SLOW. Then my bedding was dirty. Brown Stain on comforter. Took three requests and 18 hours until it was finally resolved. Was promised a 10,000 point deposit since the bedding issue and an issue with my bathroom. Point deposit never happened. April 8, 2016
Rated 2 out of 5 by Bedding issues The room temperature was very polar. The blanket was extremely heavy and uncomfortable. I asked the front desk about getting another blanket and they said they had none available. The food at the bar was mediocre, but the staff was reliable. Convenient location to lots of businesses and office buildings. March 15, 2016
Rated 3 out of 5 by lobby area too busy for me The hotel apparently has a few bars. At least one is the lobby. Crowded, noisy, chaotic. March 14, 2016
Rated 1 out of 5 by Incredibly unsatisfactory I cannot believe that I have been a proponent to stay at this location for my company. After having stayed here about 12 times over the last year, I dont think i will be returning, nor will my team members. At check in- the woman was doing me a favor by checking me in. She lied to me and told me in place of an upgrade there will be a special amenity that no one was able to confirm. She didnt recognize the status nor was she able to even spare me a smile at check in. we spent about $3K on 2 nights here- only to be completely disappointed. I know plenty of other chains that would be more than happy to match the status as well as provide a great service. Its now 12:33AM and I am waiting for water that i requested about 40 minutes ago- which was the final straw among a series of things I will spare you from hearing in this review- from hospitality to cleanliness to responsiveness... enough said March 8, 2016
Rated 3 out of 5 by This hotel has decent quality service This was my first stay at the W Midtown and my experience was average. When I first arrived on Friday evening the valet was very disorganized. I stood outside of my car for 5mins waiting to at least be greeted but the valet on duty walked by me as if I wasn't even there. Then finally a valet came over to my car and got in to move the vehicle. However I just stood back and watched as he didn't even know who the vehicle belonged to. To make my point I stood there and watched him look all over the vehicle for a key and then I finally came up to him and asked him "what was going on?" "Why are you all so confused?". The only other incident I had was when I called the operator on Saturday afternoon to send someone up to my room to style the room after house keeping hours. The operator assured me she would send someone to my room but when I returned to my room several hours after the call no one had been to my room to style. Those two incidents changed my perception of the quality of service I would receive at the W hotels. When spending money it is important the level of service is consistently quality. I thought everyone was polite and individuals made up for the two issues I had during my stay. However I do anticipate I will try another quality hotel in Atlanta for my next stay just to see if service quality is better. March 8, 2016
  • 2016-04-27 T09:05:26.563-05:00
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