Rated 2 out of 5 by Orlando99 If you want Luxury this is not it
I expected Luxury but in a word this location is Ghetto. There is no customer service at all and there are very little amenities...you pay extra for everything...and I mean everything.
Upon arrival I was double charged for the room incidentals ...when I told them about it the person at the front desk acted as if it was my fault.
When I made it up to the room it was a bit cold...I went to use the thermostat it was broken...they sent up a technician and I was told I would have to move rooms. It was very inconvenient...I had been out with friends and was ready for bed I had to repack and get ready to move. When another front desk person called he didn't apologize...he was acting as this is more than he wanted to do right now and I should have just slept there til in the morning... I asked well since this is your mistake... do you think I could get a room with a tub...he said that room has two beds and it would cost me extra...I thought why would I pay for your mistake but I was too tired to argue... I just moved to another room.
When I got there there was no comforter on the bed just sheets. So this time I went downstairs...I stood there as front desk talked to maintenance who talked to security after 20 minutes they realized they had no more comforters and offered me 2 extra sheets...(for a down comforter how is this an appropriate response)
5 people no solution...I suggested they remove the comforter off the bed in my old room...security had to approve it because they would have to go in...took another 20 minutes but finally housekeeping bought it up and expected a tip...during this entire situation everyone of them was dismissive and rude and spoke using ebonics and slang very unprofessional...
I called to complain the next morning about my experience thus far...they bought me dinner.
After that my room didn't get cleaned for 2 days in a row...
they didn't make the bed or change the sheets...
Upon checkout the front desk didn't seem to understand the account because of the double charge and had to go talk to a manager.He came back and said I think you have a 0 balance. I confirmed so that means no additional charges once I leave he said I need to talk to my manager...I asked didn't you just talk to them....he smiled and left and I stood another 10 minutes waiting. He said no more charges. 20 minutes to check out...really? But at least it was over...I thought...
3 days later I get a charge for $96. When I called to rectify it the Manager was rude and dismissive and refused to do anything about it. I told him I was assured I had a 0 balance and I would get no more charges. He claimed someone would call me back and no one ever did.
I will never ever stay at a W hotel again. I might even boycott Starwood all together.
Please save yourself the headache. These people do not care about their customers, they do not provide service, they are unresponsive to issues, and the worst part is you have to pay a luxury rate for a non luxurious experience. This is Love and Basketball not Paris and Nicole. Go elsewhere.
December 8, 2014
Rated 2 out of 5 by PH1959 W Midtown Atlanta Worst SPG Hotel Ever Been In
I travel about 50% of the year. I usually stay at SPG hotels as it's McKinsey & Company's preferred hotel. This was by far the worst SPG hotel I have ever been in.
Breakfast was slow Wed am even though restaurant didn't seem busy. Thursday I was shocked to be told it would be a 15 min further delay as there was a private party. This was at 8am! I expected a fast breakfast, not a 45 minute ordeal. Perhaps a buffet would make sense.
TV guide function was obnoxious. Every 4th channel had a movie advertisement. Seriously? Very difficult and slow to find my desired channel.
Thursday 8am in lobby, already out of WJS.
December 6, 2014
Rated 4 out of 5 by Dallasian Great location
Great people watching! I was here for a board meeting, but this is definitely the "party" W hotel, as opposed to W-Buckhead. Wonderful mix of folks in Living Room. I will add that I was a bit put off that in-room wi-fi was complimentary (although too slow to be useful), but was charged to use the business center wif-fi to print my boarding pass.
Also, the walls are paper thin... the lower floors are better, but based on both my and my colleagues reports, be prepared to hear everything that's going on around you.
November 10, 2014
Rated 2 out of 5 by Silverthorne Too much hassle just to book a room.
I booked a hotel room here for our wedding night. I actually visited the hotel one day in hopes to get information while I was in the area (I live 45 minutes South of the hotel) but the hotel was apparently booked solid so we were not able to see any examples of the suite we hoped to book. I was very understanding of the situation considering we had not called ahead and had no way of knowing that a rather large event was in town. We just happened to be in the area and thought we would try. Later on I called several times to get information regarding the rooms available and the first lady I spoke with in the booking department, which I apologize I did not catch her name, was very helpful. She had limited information but shared everything she could with me regarding booking a room and the different features about each room The second lady I spoke with at the front desk was basically useless. She was not even able to tell me if that had a certain room available or any information regarding if we could have an early check in to get ready for the wedding in addition to staying for the night. Regardless of my reservations about the limited information I was able to obtain, I still proceeded with booking a room since it was closest to our venue. I booked the hotel online through the Starwood Hotels website and thought I was done. Wedding day comes along and my mother offers to check in for us so that we don't have to hassle with it after the wedding when it would be late at night. When she arrived it turns out I didn't even have a room!! I was supposed to confirm that I still intended to stay at the hotel by 4pm the day before check in. I made the reservation with the hotel the day before the wedding at 8am. Of course I still plan to stay at your hotel 8 hours later by 4pm the same day! NO WHERE in any e-mail, on the website or any person I spoke to on the phone mentioned this. If my mother hadn't gone to the hotel to check in I would have gotten there after my wedding to not even have a room to stay in. She thankfully was able to book another room for us to stay in that night, but it was absolutely ridiculous. I have never had so much trouble trying to book a room or even check in to a room. Once we finally got all of that settled the rest was just a normal hotel experience. Nothing was out of the ordinary, good or bad. I do want to mention however that the hotel is incredibly dark inside due to all of the dim lighting. It does not make it seem like a very welcoming place. I live too far away from this hotel to ever stay here again, but even if I were closer, I wouldn't. My first impressions of this hotel were nice, it was modern, clean, it was close to my venue and then it all went sideways with associates that have a serious lack of knowledge, dark rooms and hallways, too much of a headache even trying to get the room, etc.
November 19, 2014
Rated 1 out of 5 by Adolf poor room "service/Cleaning"
I spent three nights at the Wmidtown. The room was not cleaned first two nights.
December 8, 2014
Rated 5 out of 5 by KHarvey13 Had a great experience
The hotel is gorgeous and has a great location, and the staff were extremely helpful. I was helped by a woman named Sadia, and she was so great at meeting my needs and requests. She was very helpful.
December 3, 2014
Rated 5 out of 5 by JWILL478 Always a pleasure
This was my 2nd stay at this hotel. I have also stayed at the Downtown Atlanta W. I have never had a bad experience at the W. Even though the its a large hotel, room calls are responded to in under 6-7mins. The staff is always friendly, helpful, and respectful. The W hotels have a hip, cool vibe to them. Its well worth it , staying at the W is an experience
December 2, 2014
Rated 4 out of 5 by wigstheome Solidl and Dependable
Great midtown location. Comfortable, decently sized rooms. Better (i.e. quieter) in-room air conditioners than most Ws. Decline rooms ending in 00 or 01 unless you want to hear the whirling of the elevators going up and down whenever you are in the room.
January 8, 2012