Rated 2 out of 5 by Silverthorne Too much hassle just to book a room.
I booked a hotel room here for our wedding night. I actually visited the hotel one day in hopes to get information while I was in the area (I live 45 minutes South of the hotel) but the hotel was apparently booked solid so we were not able to see any examples of the suite we hoped to book. I was very understanding of the situation considering we had not called ahead and had no way of knowing that a rather large event was in town. We just happened to be in the area and thought we would try. Later on I called several times to get information regarding the rooms available and the first lady I spoke with in the booking department, which I apologize I did not catch her name, was very helpful. She had limited information but shared everything she could with me regarding booking a room and the different features about each room The second lady I spoke with at the front desk was basically useless. She was not even able to tell me if that had a certain room available or any information regarding if we could have an early check in to get ready for the wedding in addition to staying for the night. Regardless of my reservations about the limited information I was able to obtain, I still proceeded with booking a room since it was closest to our venue. I booked the hotel online through the Starwood Hotels website and thought I was done. Wedding day comes along and my mother offers to check in for us so that we don't have to hassle with it after the wedding when it would be late at night. When she arrived it turns out I didn't even have a room!! I was supposed to confirm that I still intended to stay at the hotel by 4pm the day before check in. I made the reservation with the hotel the day before the wedding at 8am. Of course I still plan to stay at your hotel 8 hours later by 4pm the same day! NO WHERE in any e-mail, on the website or any person I spoke to on the phone mentioned this. If my mother hadn't gone to the hotel to check in I would have gotten there after my wedding to not even have a room to stay in. She thankfully was able to book another room for us to stay in that night, but it was absolutely ridiculous. I have never had so much trouble trying to book a room or even check in to a room. Once we finally got all of that settled the rest was just a normal hotel experience. Nothing was out of the ordinary, good or bad. I do want to mention however that the hotel is incredibly dark inside due to all of the dim lighting. It does not make it seem like a very welcoming place. I live too far away from this hotel to ever stay here again, but even if I were closer, I wouldn't. My first impressions of this hotel were nice, it was modern, clean, it was close to my venue and then it all went sideways with associates that have a serious lack of knowledge, dark rooms and hallways, too much of a headache even trying to get the room, etc.
November 19, 2014
Rated 2 out of 5 by DonH20Surfer Tragically hip
The formula has gotten old.
Poorly lit with weird loud music the public areas seem like the set for an 1970s erotic movie.
No coffee maker in the room. No shower curtain so one can be oh, so, hip while shivering under the rainfall shower head. Weird sink that will not drain. Strange platform bed with feather bed insert not as good as Westin. Low-wattage poorly placed lights bring the public place dreariness into the guest room.
For the money, people prefer to be comfortable.
November 14, 2014
Rated 4 out of 5 by Dallasian Great location
Great people watching! I was here for a board meeting, but this is definitely the "party" W hotel, as opposed to W-Buckhead. Wonderful mix of folks in Living Room. I will add that I was a bit put off that in-room wi-fi was complimentary (although too slow to be useful), but was charged to use the business center wif-fi to print my boarding pass.
Also, the walls are paper thin... the lower floors are better, but based on both my and my colleagues reports, be prepared to hear everything that's going on around you.
November 10, 2014
Rated 5 out of 5 by AtlantaBride Great hotel for wedding block
My family and I used the W. Hotel Midtown in Atlanta for our wedding and also blocked rooms for our guests there. The group coordinator, Emily was extremely helpful throughout the booking process to ensure our block met all of our guests needs. We also reserved the WOW suite as the bridal suite. The suite was beautifully and uniquely decorated which made for some gorgeous wedding photos. The view from the suite was also spectacular. The entire W. team, from valet, to welcome desk, to room service to concierge, was superb. All of our guests loved their stay and it made our wedding weekend very memorable to work with such an attentive staff. Thank you!
October 31, 2014
Rated 4 out of 5 by wigstheome Solidl and Dependable
Great midtown location. Comfortable, decently sized rooms. Better (i.e. quieter) in-room air conditioners than most Ws. Decline rooms ending in 00 or 01 unless you want to hear the whirling of the elevators going up and down whenever you are in the room.
January 8, 2012
Rated 1 out of 5 by spyder44 Over rated
This W is not what I expected from a W.
I would not recommend this hotel.
Try the Westin .
November 10, 2014
Rated 2 out of 5 by Brittany13 Lackluster Customer Service compared to other W Hotels
The hotel is beautiful inside, and is well kept, but the customer service is far inferior to other SPG properties. Rather than the staff being willing to help you, you feel like an inconvenience. It felt like there was no order or direction in all regards. When I checked in, I had to ask the questions rather then be properly informed. For my platinum benefit I requested the breakfast, but was not given any information to that end. When I went to breakfast the next morning they asked for my SPG platinum card, which I had not been provided. When I went to ask the front desk for these cards they would only give me one for that day and not the duration of the trip, so I had to go back each morning. Breakfast took no less than an hour each morning because of how slow the kitchen was running (even for yogurt and granola). Finally, I got back to my room at 5PM and the room had still not been serviced. So rather than be able to rest before evening meetings, I got to sit in the lobby waiting on my room to be cleaned. Having stayed in numerous SPG properties around the world, I feel like I understand the expectations set by corporate, and I feel like this W fails to meet them at every turn.
November 8, 2014
Rated 2 out of 5 by Rbotz What happened to the W?
Use to be a great hotel in Midtown. Perhaps still is for drinks and late night hangouts but as an overnight guest, skip this one.
November 6, 2014