Rated 2 out of 5 by ImNotImpressed AC Fan rattled ALL NIGHT LONG!
The room was small, but comfortable for no longer than staying. The bathroom is extremely small.
If you desire a view, ask for a room ending in even number, otherwise you are starring at the sides and roofs of other buildings.
If you want a room with two beds, "reserve" it, don't "request" it. Big difference. We booked our room online as part of wedding party reserved rooms and then called back the next day to secure the two beds. Rather than reserving a room with two beds, they simply noted we requested two beds. Upon arrival, they weren't able to accommodate our "request"! One person had to sleep on the small couch.
Also, as a result of the bed mix-up, we called about 12:35 AM to get an extra blanket for the person ont the couch. What a surprise, that NEVER came.
However, the biggest problem was the AC fan rattled so loud, it kept us awake all night long. If it was running it rattle like a spoon in a tin can. The bed was VERY comfortable, too bad we couldn't get any sleep. I figured if I couldn't get a blanket delivered the chances of getting maintenance there to fix it in the wee hours of the morning was even more remote so just tried to deal with it. Besides, who wants maintenance working in the room at 1:00 AM?!
The front desk personnel seemed put out when asked questions. Especially trying to get the use of the keyless SPG system. That NEVER worked and we were told that it could only be loaded on one phone because of system problems.
So with all the nice hotels in ATL, find one that actually values your business. I will NOT choose The W at Colony Square ever again.
July 19, 2016
Rated 2 out of 5 by Wyatt77 Poor Staff Service
I have stayed at this hotel multiple times, but each time, the service quality and the rooms seem to depreciate. This time, I came back to my room at 9:30pm, after a long business day, and noticed my room was not serviced that day. I called the front desk and they said they would send someone up to clean. No one came. I called at 10:00 and then again at 10:45 - the person at front desk kept promising someone would be there. no one showed. I finally called and just asked for clean towels, which I received. The person at front desk apologized and said she would give me a $50 credit which I could use for breakfast . She never applied the credit. So disappointing..
July 14, 2016
Rated 5 out of 5 by Reviewerx Great location and atmostphere
W's are always a great experience. I used my suite upgrade to one of theirs suites and it is never disappointing. Great stay for a week.
July 6, 2016
Rated 1 out of 5 by ScottJuly16 Horrible Visit
I would stay far away from the W in midtown.
Reserved 1 room 2 double beds. Got 1 room with a king. Told me they had no more rooms and could bring a roll a way bed or sleep on the couch for three people.
Only 1 elevator was working and had to walk down from the 14th floor to get down from the 21st floor because the elevator stopped.
Over charged on the overnight valet parking.
Front desk staff was short, rude and no help at all.
July 6, 2016
Rated 4 out of 5 by SJG24 The hotel is a mix of classy but hip
This was a great hotel. No complaints!
July 6, 2016
Rated 5 out of 5 by Jarc Good place to stay
Simply elegant and staff is very attentive to your needs
July 1, 2016
Rated 2 out of 5 by Jan0407 Pro: location, staff; Con: sub facilities
The entree is W. The room i had on the 10th was ok: clean enough space, etc.
Staff is terrific.
Best asset: location near park for your morning run.
Will return and recommend.
June 27, 2016
Rated 2 out of 5 by VB0521 BirthdayWeekend
Hotel appears to be nice. The bathroom door had to be re-hinged twice during our stay to work properly. The staff seems to be nice and friendly. They offered things and did not follow through with them. I had to constantly call to ask about something they said they were giving me for my birthday. My friends had to wait until 2 hours later after check in time to get there rooms. It was just one thing after another,
May 23, 2016