Rated 3 out of 5 by Paralegal1975 10 days at the W Midtown Atlanta
The first 5 days were adequate as I was there on business and didn't have much time to play. The banquet and business facilities were very good. However the 2nd half of my stay was less that pleasant. Twice I had to ask for clean robes because the robes left in the room were dirty with questionable stains. On one occasion we were told the hotel did not have additional robes. We asked for additional blankets and were told the hotel didn't have any extras. We were promised food and beverage vouchers and upgraded spa products but non of these promises every came through. IT is as if they would just tell us this to get us off the phone. Very poor service and completely unacceptable.
July 18, 2014
Rated 5 out of 5 by Carlton53 Disappointed with HD Service
My only disappointment was waking up on Sunday morning and not being able to watch the British Open as it was being televised because your TV service was on the blink. My calls to maintenance proved to be unproductive--they couldn't fix the problem. Neither ESPN-HD nor ABC-HD were working. Bummer.
July 21, 2014
Rated 1 out of 5 by MikeyMM Bumbling Employees
Valet was good. Other than that one issue after another with this W. Room service was out of it seemed like half the menu when I ordered. Then, for breakfast I asked if it would show up on my bill within an hour for me since I was checking out and they assured that it would, then of course it wasnt. So, when I am checking out I wait forever to find the guy and clear it up. Then, I pay my bill in cash, waiting another 10 minutes for the person to get a manager for change. Then, they charge my credit card anyway and as of yet have not given me a refund. Avoid this W, especially since Atlanta has so many other good options.
June 26, 2014
Rated 5 out of 5 by Sinsear206 Food
Menu is very limited and my main course was brought out luke warm, but my sides came out piping hot. Kitchen did not find the right timing between finishing my main course and sides.
I would stay again, but not eat in there restaurant.
July 19, 2014
Rated 2 out of 5 by dingdong123 thin walls, no in room coffee
The walls are so thin that I can clearly hear the person in other room talking on the phone or people walking in the hall way. Also the honks on the roads were so loud (again due to thin walls and poor sound proofing) in nights and disturbing the sleep.
Also, not having in room coffee is a BIG disadvantage, but I like the complimentary coffee in the lobby (you need to make sure the supplies are adequate at times though)
July 17, 2014
Rated 4 out of 5 by KateM2014 This hotel is very upscale
The staff, hotel, location are spectacular.
July 18, 2014
Rated 3 out of 5 by Haskins Room was lovely and clean as far as the eyes could see!
I was not very pleased about the parking facilities. I was not told about what to expect as far as parking goes, Valet price was a little bit steep, Then I was told one price for the parking deck, which was cheaper than valet. However; when I went to leave the price was the same thing as valet service. I feel that is one thing that your staff needs to inform your guest before making a reservation.
July 14, 2014
Rated 5 out of 5 by Wiltom Upscale, hip and in Midtown
Cool and hip and not downtown. short cab away from city center. Staff attentive, friendly and helpfull, short walk away from number of good restaurants. couple of small tweaks and it'd be perfect.
July 15, 2014