Rated 3 out of 5 by CT4UA87 Not What I Expected
I visited this hotel for a weekend getaway. The location is ideal, but the quality of the hotel needs a lot of improvedment. The hallways were dirty. Carpets looked stained, and the same food particles on the floor where there throughout my whole stay. There was only 1 elevator working which was horrific. The valet took about 40 mins to respond to my vehicle even with me calling to request it brought out front. The manager refunded the valet charge which was very nice. The W Downtown Atlanta is way better. I will more than likely not stay at Midtown W again.
September 14, 2015
Rated 2 out of 5 by MLB23 This hotel needs renovation and elevator repair
Though the front desk staff were very nice and accommodating, and the hotel lobby, bar and restaurants are upscale and eccentric, the rooms needed some renovation or repairs. There were problems all weekend with the elevators. Two were out of commission and we were told that were being repaired, however, we still waited over 25 minutes, going to three different elevator banks, to get to our room.
September 14, 2015
Rated 4 out of 5 by BobbyHill Weekend Get away
Had a decent stay. Charlie the director of welcome really set the trip apart. Helped us to have a great stay. But sadly it could have been better. The room really need some love. The door was about to fall of the desk, and the chair at the mirror was in bad shape. Will stay again.
August 24, 2015
Rated 5 out of 5 by linmars very classy and stylish hotel
It is a lovely hotel and best nights sleep i ever had,i was a bit confused by the welcome pack and drink..which consists of a hotel leaflet and bottle of water..but other than that it is a gorgeous hotel.
Also they have valet parking which i had as i was not given any other option of parking which i thought as i was checking out very early in morning they bring your car to you so no waiting around but when going to do this my valet number was wrong and they didnt understand my English so ended up waiting outside at 4am for half an hour while they tried to find my car .
August 8, 2015
Rated 1 out of 5 by LW1214 Horrible Hotel
I received the worst customer service while staying at the W hotel midtown. My hotel was about $300 a night so I expected the service I have recieved at other W hotels. The first room they put me in was so dirty I had to ask to be moved! the sink was clogged and the bed was dirty. It took the hotel over an hour to place me in another room. The second room was almost as dirty and the whole place smelled like pot. The manager let us know that they didn't not have any other rooms to put us up in and that they would not relocate us downtown. On top of the unsatifactory rooms and customer service, I received the bill with multiple charges to my room that never occured. It took a couple of weeks and a few phone calls to finally get these charges reversed. I would never recommend this hotel and I highly suggest staying at the other W hotel in AtlantaD
July 30, 2015
Rated 5 out of 5 by JSiAtl86 Romantic Stay
Words really can't described how everything was so well put together and organized upon arrival and departure! Mr. Barkley was superb and spectacular assisting me with this special occasion. He especially is a GREAT asset to the Starwood family and more particularly to the W Atlanta Midtown. Check in was expedited with smooth and professionalism as well as check out. We also dined at Trace, where the food and drinks were definitely on point. This will most likely be our getaway location when wanting to come into the city. GREAT TIME AT THE W MIDTOWN ATLANTA!
July 29, 2015
Rated 1 out of 5 by MarkyTravelGUY About to Check out for the last time!
One thing I enjoy about staying in a hotel is a nice clean room daily. This is my final stay at this hotel. For the past 3 visits my rooms has not been cleaned during my stay.
On this three night stay my room was not cleaned. After the first night I had to chase housekeeping down to clean my room.
On the 2nd night I returned to the room at 6 PM to once again find the room not cleaned. I called to ask for the room to be cleaned. I was told it was after "cleaning hours" and was offered fresh towels and the garbage taken out
I returned back at 1 AM to find the room untouched. This hotel needs to learn how to treat Platinum guest. Well any guest for that matter!
July 25, 2015
Rated 1 out of 5 by AA15 Worst Service- Wedding Block
I used the W Midtown for my wedding block. At every turn they managed to make the experience difficult. They did not hand out the gifts that i dropped off for guests despite charging me for doing so. They did not have the suite that they confirmed for me ready until my second night. They were over an hour late giving the groomsmen a room which caused them to be late to the wedidng venue. They even managed to ignore the request for my handicapped grandmother to have an adjoining room with my mother. If you want the worst starwoods experience you could ever imagine, if you want to be dealing with hotel issues instead of enjoying your wedding weekend, or if you want to wait 30 min for a valet to bring your car around, then you have found the perfect hotel. For all other guests and all other events look LITERALLY anywhere else for a better experience. I've already reached out to the W to share my experience and have yet to receive a reply. Knowing them they will respond here with a "contact us" message but I'd like to preface the fact that we did and received no response.
July 21, 2015