Rated 2 out of 5 by JV2016 Lack of Hospitality
My husband and I recently stayed here for our 11th anniversary. Upon checking in he asked if they did anything to celebrate anniversaries (as our past 10 anniversaries at other hotels they have always gone above and beyond to help celebrate our milestone with us). The girl at the front desk said she would, "Check on it." We went to our room, settled in for a few hours. At dinner time, we went to leave and he stopped by the front desk to ask if she found out about anything special they do for celebrations--and she wasn't there. Oh well! We went to dinner, and had parked in the parking garage instead of the valet as usually that is cheaper at most other hotels we stay in. When we went to pay to get out, it was $22 (and we had only been in the hotel for 3 hours!!). That was the FULL day rate after only 3 hours. The girl in the parking garage (not exclusively the W's) told us very rudely,"That that is why most people valet.". Again, OH well. Couldn't do a anything about it now. When we got back from dinner, we went ahead and parked in the parking garage again since we were spending the night and it would be another full day rate anyways (our thinking was that $22 for overnight parking is not terrible).
The next morning we went to get coffee at Trace, and on our way there my husband saw the girl at the front desk who said she was going to "Check on that," the night before. She wasn't warm at all when he walked up to the front desk, just asked for his room number, no greeting. Then said,"No, we don't do anything. Only if the restaurant feels like it." Again, we thought--bummer. But, okay.
We went to get the complimentary coffee at the restaurant and when we approached my husband asked this girl if she knew if they did anything special for anniversaries. This girl was SO sweet and friendly and was immediately congratulating us for celebrating 11 years and sharing in our celebration of our milestone (the first person who actually showed us hospitality at their hotel). She said, "YES! We send up an amenities package! You didn't get one?!?!" We explained the situation and she said,"Oh, no. It's too late now, but come here next time because we are the ones who do the amenities!" What a different response than we had with the front desk staff! Yes, she couldn't do anything for us because we were about to leave, but she was warm and friendly and wanted to make our stay special.
We went to check out and leave a few hours later and when we left the parking garage that morning, a different girl there asked for $44! We couldn't believe it. Not only did she talk condescendingly to us for not understanding the day rate would start over at 5am, but NO ONE at the front desk mentioned that we should valet when we were checking in, and NO ONE explained/warned us how the parking garage rates were SO expensive. So, in LESS than 24 hours, we ended up paying $66 for parking!
We have stayed at countless 4 star hotels for every prior anniversary along with many other occasions and have *never* had such a bad experience. The hotel itself was fine. Not my personal style, but fun for one night out. We would NEVER have stayed there if we knew we were going to pay 3/4 our room rate in parking and that the staff would be less than courteous and friendly!
We have stayed at the W in Buckhead years ago, and the decor was much nicer and the staff was much friendlier. Would not recommend this hotel based on our experience, though. At least the girl at Trace was very sweet!
This is the only online review I have ever written.
August 18, 2016
Rated 2 out of 5 by ChNC Feedback
I stayed at this hotel for 2 nights and the decoration is terrible. I did stay in several W worldwide which were by far better!!! The staff did not provide SPG recognition and the breakfast at the restaurants was horrible. Much to be improved on.
July 25, 2016
Rated 5 out of 5 by Jbh164 Great comfort and staff went out of their way to make you feel welcome
Recent stat at W Midtown Atlanta was over the top from the service at the bar to the comfort of the room . Staff is very friendly and attentive , couldn't ask for anymore
July 23, 2016
Rated 2 out of 5 by ImNotImpressed AC Fan rattled ALL NIGHT LONG!
The room was small, but comfortable for no longer than staying. The bathroom is extremely small.
If you desire a view, ask for a room ending in even number, otherwise you are starring at the sides and roofs of other buildings.
If you want a room with two beds, "reserve" it, don't "request" it. Big difference. We booked our room online as part of wedding party reserved rooms and then called back the next day to secure the two beds. Rather than reserving a room with two beds, they simply noted we requested two beds. Upon arrival, they weren't able to accommodate our "request"! One person had to sleep on the small couch.
Also, as a result of the bed mix-up, we called about 12:35 AM to get an extra blanket for the person ont the couch. What a surprise, that NEVER came.
However, the biggest problem was the AC fan rattled so loud, it kept us awake all night long. If it was running it rattle like a spoon in a tin can. The bed was VERY comfortable, too bad we couldn't get any sleep. I figured if I couldn't get a blanket delivered the chances of getting maintenance there to fix it in the wee hours of the morning was even more remote so just tried to deal with it. Besides, who wants maintenance working in the room at 1:00 AM?!
The front desk personnel seemed put out when asked questions. Especially trying to get the use of the keyless SPG system. That NEVER worked and we were told that it could only be loaded on one phone because of system problems.
So with all the nice hotels in ATL, find one that actually values your business. I will NOT choose The W at Colony Square ever again.
July 19, 2016
Rated 2 out of 5 by Wyatt77 Poor Staff Service
I have stayed at this hotel multiple times, but each time, the service quality and the rooms seem to depreciate. This time, I came back to my room at 9:30pm, after a long business day, and noticed my room was not serviced that day. I called the front desk and they said they would send someone up to clean. No one came. I called at 10:00 and then again at 10:45 - the person at front desk kept promising someone would be there. no one showed. I finally called and just asked for clean towels, which I received. The person at front desk apologized and said she would give me a $50 credit which I could use for breakfast . She never applied the credit. So disappointing..
July 14, 2016
Rated 5 out of 5 by Reviewerx Great location and atmostphere
W's are always a great experience. I used my suite upgrade to one of theirs suites and it is never disappointing. Great stay for a week.
July 6, 2016
Rated 1 out of 5 by ScottJuly16 Horrible Visit
I would stay far away from the W in midtown.
Reserved 1 room 2 double beds. Got 1 room with a king. Told me they had no more rooms and could bring a roll a way bed or sleep on the couch for three people.
Only 1 elevator was working and had to walk down from the 14th floor to get down from the 21st floor because the elevator stopped.
Over charged on the overnight valet parking.
Front desk staff was short, rude and no help at all.
July 6, 2016
Rated 4 out of 5 by SJG24 The hotel is a mix of classy but hip
This was a great hotel. No complaints!
July 6, 2016