Rated 1 out of 5 by Rick23 I expected a lot more from Starwoods
When we arrived my wife and I had to wait and finally search for a Valet to take our car. We couldn't believe that nobody would come outside and help us.. Checking in was fine and our room had a very good view overlooking the 911 memorial. However it was dirty. When you looked at the corners of the carpeting along the wall it was all dirty. The first night there we wanted room service only to find we couldn't get anything that was on your room service menu. We thought that was a bit strange. Why have the menu if you won't serve anything on it.
January 1, 2014
Rated 3 out of 5 by froggyleggs This hotel
The housekeeping staff was outstanding. Very friendly and accommodating. The shower and bathroom were very nice.The lighting in the hotel and the hotel room was very poor. The room could use more outlets for plugging in a hairdryer and curling iron. Hotel staff at check in OK but not very friendly. Never asked if there was anything that you needed or if they could assist you with anything throughout your stay.
December 27, 2013
Rated 5 out of 5 by modons3 Wonderful hotel in New York
We usually stay in Times Square, but the downtown location was better for our trip this time. This hotel was amazing, the staff was extremely friendly and accommodating and the room was gorgeous (we got upgraded to a corner room overlooking the 9/11 Memorial). We arrived late so the overnight staff checked us in on 12/12 (technically 12/13). They were both great and even gave us free drink coupons for the next day. Housekeeping was friendly and checked in with me to see if they could find a convenient time to make up the room while I was at the gym. We visited the bar on 12/13 and the bartenders were awesome. Our friends just got married and the bartenders treated us to champagne and dessert. So nice! I would definitely recommend this hotel!
December 16, 2013
Rated 5 out of 5 by Wendy925 i'll be back
My new favorite place to stay in NY thanks to the wonderful people at this hotel, especially those in loss prevention who helped me so much when I discovered I had left my purse at a restaurant the previous night. Definately customer service like I have never experienced. I cannot thank the staff enough, including Dante, who helped ensure I got to my meeting on time.
December 2, 2013
Rated 5 out of 5 by Mick1521 Very accommodating staff.
The staff at The W met our every need and expectation. The accommodations were very comfortable and had every amenity we could desire. This will definitely require a repeat visit. We'd like to come back down once the 9/11 museum opens next spring. We didn't realize just how close the hotel was to it and made sure to visit the memorial before we left the city.
November 18, 2013
Rated 5 out of 5 by AJR1 Excellent Hotel
Just came back from a stay at the W Downtown for the NYC marathon.
The hotel is a short walk away from the Staten Island ferry - so ideal to get to the start.
Great location - easy to go uptown.
Very moving view from the rooms across to the 9/11 memorial too.
Special thanks to Robert Rozko, the Concierge, for looking after us and providing some excellent tips on where to go!!
Overall a great city stay.
November 18, 2013
Rated 4 out of 5 by KennyK Fatal Mistake of all times
As an avid supporter of SPG reflected in my near 1 million SPG points, I cannot even imagine that I would be writing a review of this nature in my life. Although a brief stay, on the second night there has no response on any requests since 2 am (no one picking up phone lines, no person manning the check-in area) given my shower is not working. The next morning when I enquired, I was abruptly told that there has been a tragedy (related to certain guess passing away) and hence potentially the reason for lack of response. I am completely shocked that such information will be so voluntarily provided to guests to make them extremely uncomfortable. With all respect to the deceased, there is no need to alert guests of this nature and was close to checking out early.
November 9, 2013
Rated 3 out of 5 by iluvins TOO COMPLICATED
IT TOOK M2 5 MINUTES IN THE DARK TO FIGURE OUT HOW TO OPEN THE LAMPS...AND I WAS NEVER ABLE TO CONTROL/OPERATE THE AC/THERMOSTAT.
THIS HOTEL IS NOT DESIGNED FOR ANYONE...AND I MEAN EVERYONE OVER THE AGE OF 50...DON T EVEN BOTHER--YOU'LL GO CRAZY.
AND I ASKED FOR TOOTHPASTE/TOOTHBRUSH AT THE DESK..OF COURSE IT NEVER EVER ARRIVED!!
October 20, 2013
Rated 5 out of 5 by Keith53 Awesome hotel
This hotel was awesome. Great facility, great location and GREAT PEOPLE!
October 10, 2013
Rated 4 out of 5 by TheTravelCritic Outlets Outlets, Where are the Outlets?
Great hotel, the staff was great. One remarkable problem. As hip as this W and the W brand is generally, the management at the W Downtown NY apparently don't have I-phones, Androids or any other electronics. In my upgraded corner King room, there was not a single outlet to plug things in anywhere except the desk. NO place to plug in anything near the bed. This hotel would be a 5 star in all categories, but for a $10 power strip. How can W be so hip and not understand we need power. Even much lower end hotels have added outlets and power strips near the bed. Get onboard W, electronics are here to stay.
September 28, 2013
Rated 1 out of 5 by Traveler10000 very poorly managed hotel
very poorly managed hotel
September 9, 2013
Rated 1 out of 5 by HW101 Beautiful hotel where I stay often --- poor experience
Given I spend a ton of nights here---as a platinum guest--I expect a decent upgrade. Even when the hotel is half empty like it is today get stuck on a low floor with lots of construction noise. Really hard to get decent sleep here.
Either the service is poor or they are understtaffed. Because when I ask for service in the lounge takes for ever and I keep having to call out to the staff running round. Its empty for crying out loud.
Super convenient if you want to walk to Wall Street. But given their poor track record wont be staying here any more. There is no life in the evenings or weekends around here in the evening or on weekends.
The hotel is new though-- really nice amenities. Too bad.
September 7, 2013
Rated 1 out of 5 by simple123 Terrible.
General cotton buds, tooth brush/paste not available. . One bottle of complimentary water was given on the first day, when requested more bottles, was told that it is only given to platinum members. Tap water smelt bad and therefore did could not be drunk.
Final night out of four nights house keeping did not bother to make room. Air condition in the room is located blowing onto both of the beds and although can be adjusted and angled away, the air still ends up blowing on the beds
September 4, 2013
Rated 5 out of 5 by Rolandor50 Great Hotel in NYC
Great location. The best ambiance. Awesome decoration
September 3, 2013
Rated 3 out of 5 by Sailor38 Staff at front desk was very rude!
Staff at the front desk was very rude! I walked in . Asked for room. The guy at the front desk without any hesitation said they are all booked told me to go to another hotel. I looked at couple travel sites ! All of the, showed available rooms , and cheaper price than normal! I told him I booked thru SPg site and other sites available too. He got angry ! He said he had to take rooms from other ! No clue what that meant ! I asked to use the business office! ( after checking out - around 9 am- I had to print something , another guy at the front desk was also rude! He gave me card - told me to go to biz office- however I found the card didn't work- then I went up. Made me wait 20 min just to say somebody will meet me in front of the biz office. He was chatting with some people ! Unfortunately i didn't get the names! Was very tired and wanted to relax as soon as I get to my room . I find it very unprofessional how the front desk and concierge treats guest!!
August 26, 2013
Rated 5 out of 5 by LindaTheRealtor Simply Fabulous!!
What an awesome experience! This was our 1st time staying at a W hotel & it certainly won't be our last. This was the most accommodating hotel that my husband & I have ever stayed at. The staff was very friendly, courteous, & exceeded our expectations w/ service! Our boys (1 in college-1 senior in HS) don't want to hang with us much anymore---so my husband & I are reacquainting with each other & want to do some traveling We've been to all of our sons football games, parent teacher conferences, school "stuff", track meets-----we never missed anything!!. We will be going to Miami after football season & plan on staying at the W Hotel in Miami Beach & enjoying "our life" again!!
August 25, 2013
Rated 5 out of 5 by Archie1234 cool!
chic and awesome. perfect for Manhattan!
August 22, 2013
Rated 4 out of 5 by joe5000004 4 day stay
Overall the hotel was very good. The room was clean and the staff was nice. There is a courtesy car available that's kind of not advertised but if you look you'll find it. It's a nice service that I used twice.
My room was small. They called it a cozy corner. (I think) I liked the corner and big windows. The room was really too small though. Almost no furniture, a bed and one chair for the small desk. There was a bench to sit at the window. We laid on the bed to watch TV.
The room was either cold or hot. I couldn't regulate the temperature. The thermostat seemed to be Ok, I don't know why it wouldn't work. It wasn't the end of the world.
The bath needed more light. Even the makeup mirror was dim.
Even with the negative things I wrote, the visit was good. I wouldn't stay away next time.
August 20, 2013
Rated 4 out of 5 by auntie4 modern theme in odd layout
The view was amazing, and the staff nice. The 2 elevator rides to get to the room and services on odd floors was confusing. The euro-techno music in the elevators was unpleasant. I'd have liked more drawers in the room. I liked the coffee and papers in the lounge/terrace in the ams. The computer access for boarding pass printing was on an odd floor and there was no signage to direct guests there.
August 19, 2013
Rated 5 out of 5 by Aventus84 Best Service
the staff was very attentive and the view was AMAZING!!!
August 6, 2013
Rated 5 out of 5 by FDD57 Easy stay
From check in to check out, everything was easy and fast. I appreciate the efficient and friendly service! Repeat stays are easy here
August 1, 2013
Rated 4 out of 5 by DCTravelHound a very good hotel downtown
i spent the weekend here with a couple of friends - overall it was a very good stay. the rooms were very comfortable and clean - and the shower was amazing. i was in a cool corner room and i really appreciated that shower! the staff was also very helpful, even when i had to make a late night room switch. there are two items that prevented me from giving this hotel a full 5 stars - 1. the wifi in the room was spotty at best. i realize it was a corner room, but something needs to be done to boost the signal. my friends staying in the same room on a different floor had the same issue; and 2. open up the entire patio in the afternoon - for whatever reason, on a beautiful summer afternoon, only half the outside patio was open (and it was this way all three days we were there). the outside bar was closed, but nobody could enjoy the great seating around the corner - that is the best part of this hotel. overall i recommend staying at this hotel.
July 29, 2013
Rated 5 out of 5 by NewWHotelLover Most amazing stay EVER!!!!
THE W IN DOWNTOWN NYC WAS THE MOST AMAZING HOTEL STAY EVER. THE ROOM WAS AMAZING, THE VIEW OF THE WORLD TRADE CENTER WAS EXCEPTIONAL, THE STAFF WAS TOP NOTCH FROM CHECK IN TO LATE NIGHT ROOM SERVICE TO CHECK OUT AND EVEN THE COMPLIMENTARY CONCIERGE SERVICE. THE CHOCOLATE LAYERED CAKE WAS DELICIOUS. THIS REALLY WAS THE BEST HOTEL I HAVE EVER STAYED AT AND I STAY AT A LOT OF HOTELS. WHEN I COME BACK TO NY, THIS WILL BE MY TOP CHOICE!!!
July 22, 2013
Rated 5 out of 5 by Shawna82 Fantastic Service
The service was fantastic. We truly loved Jim, who initially helped us with our luggage but then gave us wonderful advice regarding our room and how to enjoy the city.
The service in BLT was not the best I have ever had, but still above average.
Thanks again for the great stay. Will definitely be back.
July 22, 2013
Rated 5 out of 5 by Salitre Facilities met my expectations.
Facilities met my expectations.
July 21, 2013
Rated 5 out of 5 by Jusgirlric Great hotel in Downtown NYC
Found a great deal on this hotel for week of Fourth of July. It is located right across the street from the 9/11 Memorial entrance and blocks away from Wall St. The room was very clean and comfy. Bliss bath products were a nice treat. Bed was very comfortable. No free wi-if in room, but can get in lobby/living room. Concierge can print out boarding pass for flights. Overall, great stay. I would definitely book this hotel next time I am in NYC.
July 5, 2013
Rated 5 out of 5 by joeb8 Great Service
I stayed at the W - Downtown and Chris went out of way when I was checking out in the morning to hail down a cab for me. he walked several blocks until he would find out. He was professional, courtesy and had a positive approach to his job.
July 5, 2013
Rated 4 out of 5 by spgfan60 Good location
Liked the location for my business purposes. Be aware of high tourist traffic due to 9/11 memorial across the street. Was disappointed when checking out. There was a guest in front of me and the 2 people working the front desk were in a conversation with that individual. I smiled at one of them and got acknowledged, but no service. I had to go up to her to get her attention to check out. Was surprising as this has not been the case int he past. Overall, like this W. Be foewarned the lobby is on the same floor as the bar and this is a meet for drinks type of bar. A little startling when you get off the elevator.
June 30, 2013
Rated 5 out of 5 by oldchick27 Fabulous Weekend
Courteous staff and exceedingly helpful. Quick and expeditious car drop off and retrieval which was critical both upon tardy arrival (for a wedding) and quick departure (flight)! Check in great and Andrew was friendly right away --and the following day-- patient and helpful assisting with other questions I had. Perfect. Thank you all.
June 25, 2013
Rated 5 out of 5 by tvlmama Kudos for this Visit!
This visit was the best! I have had the opportunity to stay here a number of times and have not always been pleased, but I must say this was a much more pleasant customer experience and I will definitely select The "W" Downtown NY again!
June 24, 2013