Rated 3 out of 5 by Sweets88 The safe was malfunctional
The safe in our room was malfunctioning and I was unable to get my jewelry out and was late for a dinner. They were able to rectify it only the next day.
Room service though was prompt and delicious. Nice lobby bar.
July 28, 2014
Rated 5 out of 5 by EricG1954 great people
The hotel exceeded all of our needs, but the people were the absolute best. they would always take the extra step. From the concierge finding a small bottle of hairspray, and explaining how to best use the subway, to the woman cleaning the room. The staff here is exceptional.
October 16, 2012
Rated 4 out of 5 by LisaT Great location
I usually stay mid-town but stayed near my meeting location this time. The service was A1- very helpful and friendly. As a business traveller, I need a well lit room. My room was too dark and they had to bring in extra
lamps so I could see. Aside from that, it was very nice.
March 11, 2012
Rated 2 out of 5 by DissatisfiedPlatinum1 Needs better Housekeeping
Room didn't get cleaned first day or 3rd day. Staff asked if I had told them I wanted it cleaned! Carpet in hallways and in room needed better vacuuming every day. Didn't replace complimentary bottle of water any day of 4 day stay. Asked for more towels and didn't get them.
March 17, 2013
Rated 3 out of 5 by RockingStar Average for an SPG property
Beds were small. There were only 2 complimentary bottles of water provided whereas I had booked the room for 3 adults. Basic things missing, which I have never experienced at any Westin property world wide.
July 24, 2014
Rated 5 out of 5 by darcycomm Beautiful hotel, great downtown location
This hotel is directly across from the World Trade Center memorial and an easy walk to most of downtown, 10 mins from the tip of the island. This W is only a few years old and offers all the great amenities of the W's. Beautiful, comfortable rooms, great common areas.
September 8, 2012
Rated 5 out of 5 by kpdallas What A Stay
A really great view of the World Trade Center and 9/11 Memorial greeted me upon entrance to my room. The bed was so comfortable. The other great thing was walking only a few blocks to the NYSE where I had a meeting that afternoon/evening. Extremely convenient!
April 10, 2013
Rated 5 out of 5 by nishag68 weekend get away
Came to NYC with my son for a weekend and stayed and enjoyed several of the hotel features including the restaurant, and the deck and the bar. Convenient to subway system and downtown sites. Responsive and helpful staff.
July 1, 2014
Rated 4 out of 5 by Ann6250 This hotel is very modern and unique
W New York Downtown had outstanding class. They served impeccable food and drinks, and they provided rooms and decor so different from other hotel's.
August 5, 2014
Rated 5 out of 5 by Solo1 Great hotel
Spacious cool corner room with very nice view of ground zero. The room is very well decorated with nothing to complain about. The room service was good although the selection is somewhat limited. Friendly staff. Good SPG recognition. Will return.
May 6, 2013
Rated 4 out of 5 by eddiejones Great Location
This is my first time stay at this hotel, and it was only for 2 nights, wish I could stay more longer and enjoy the trip while I'm in New York City
August 4, 2014
Rated 5 out of 5 by WineAdvisoryGroup Excellent Choice for the Area
Super Cool W style, staff was great and the views are amazing. Part of the building is dedicated to residences, so it's not particularly jamming even when occupancy is high. A great option if you have work in the area or just want to play.
April 3, 2013
Rated 5 out of 5 by tvlmama Kudos for this Visit!
This visit was the best! I have had the opportunity to stay here a number of times and have not always been pleased, but I must say this was a much more pleasant customer experience and I will definitely select The "W" Downtown NY again!
June 24, 2013
Rated 5 out of 5 by Vincent Upscale Downtown
On-line booking was a breeze and upon arrival (early check in at 1 PM) my room was ready, clean and the view was fabulous. BLT restaurant was great. Early morning complimentary coffee was provided. I would recommend and stay here again.
April 22, 2013
Rated 5 out of 5 by Metlife23 Hotel has freat staff
The staff were more than professional and helpfull on our recent stay. The room was great and the patio on the 5th floor was perfect to sit and have a snack with cocktails. The breakfast was one of the best ones we have had in a hotel.
June 3, 2013
Rated 5 out of 5 by NYYanks527 Amazing property in NYC!
Fantastic everything! Location, food, bar, Living room and rooms. The views of the 9/11 Memorial are great. And on top of all of that, their staff is excellent. I highly recommend this W for a business trip or family get away.
October 25, 2012
Rated 5 out of 5 by dianaadel MY HAPPY PLACE
I stayed here two months ago and again this month. Nothing not to love. It located close to EVERYTHING. The rooms are minimal, beautiful and perfect.
Great are great. I'll be back in two months.
May 12, 2014
Rated 4 out of 5 by reveller Bedding smells
The pillows and mattress cover smelled like underarm sweat. I've noticed this in LA and NYC W Hotels. Otherwise the hotel is great, the staff is helpful/friendly, and it's relatively quiet in the rooms.
May 19, 2014
Rated 5 out of 5 by Vala This hotel was fantastic
Was at the W for my husband's birthday to visit Ground Zero I felt like I was in a ten Star hotel
The staff's professionalism Was unquestionable
The hotel the restaurant everything was above standard I will return
May 5, 2013
Rated 5 out of 5 by 0x0x Great Location
I felt welcomed in this hotel and received attention ( exceptional front desk!!) any time I needed it.
August 4, 2014
Rated 5 out of 5 by DSRS W Downtown experience
Staff always friendly and professional
August 18, 2014
Rated 5 out of 5 by JeffPGH Perfect for downtown business travelers
New hotel with a great vibe and great location downtown. Service is top notch. Runners will love the easy access to the beautiful waterfront trails.
July 11, 2014
Rated 5 out of 5 by M1947 Service
Service was cheerful, courteous, and professional in all areas experienced. I was very pleased with the staff and their service at the restaurat, desks, valet and bell hops in front and inside the hotel.
October 27, 2012
Rated 4 out of 5 by Patty215 NYE with the Family
We reserved 3 rooms for a family of 6, plus one large dog for New Years Eve. The hotel was extremely accommodating. Tracy at the front desk was welcoming and helpful, and Jim the bellman was terrific!
January 7, 2014
Rated 4 out of 5 by yogadocmom Corner room
Great views, very comfortable. Loved the window seat.
August 12, 2014
Rated 5 out of 5 by Maris36 Great Hotel
Always a great palce to stay in NYC! gorgeous views, amazing staff, clean rooms and delicious food/drinks!!
July 21, 2014
Rated 5 out of 5 by RDNevada Loved the new W Downtown near new One World Trade
This hotel is very beautiful - very "hispterish" quality. It is dark which I usually do not like but they have really cool lighting effects throughout the common areas.
I asked for a quiet room and I was very happy with one of the corner rooms. The staff was nice. I needed an early check in and even though it was Memorial Day Weekend they were able to accommodate us. The view was horrible because I was looking at an abandoned brick building and an ugy occupied bldg outside the window. However, it was quiet and that was more important to me than the view. I stayed in room 814. So if you want quiet it is a great room. If you want a view - this is not the side of the building to ask for.
The cafe in the hotel had a very nice staff and the food was good and tasty. Service was excruciatingly slow and it is very overpriced - even by NY standards.
I would stay here again - the price was great - less than $300.00 for Memorial Day weekend.
It is literally across the street from the new 9/11Memorial. The front door is not actually on 123 Washington Street - It is on Albany so keep that in mind when you hire a driver or a taxi.
June 2, 2014
Rated 5 out of 5 by kaaayjaaay Amazing Stay
Everything from the room down to the service was absolutely amazing. I would stay here next time I am in NYC for sure! Thanks so everyone who made my husband's birthday so special!!
August 24, 2012
Rated 3 out of 5 by CanuckTraveler Overlooking World Trade center memorial
If you need to be in lower manhattan than this is a great option. you are close to the financial district and the world trade center memorial.
June 20, 2014
Rated 5 out of 5 by mgcanada Loved it.
Area is a bit crazy with the construction but that's not the hotels issue. Everything the hotel was in control of was perfect. Staff went over and above and the property is lovely.
September 26, 2012