Rated 5 out of 5 by Duranaca Exceeded my expectations
I have only had good experiences when staying at a W Hotel, and that is in many countries, under many circumstances (like during Sandy in NYC ) . Feels like home.
April 18, 2014
Rated 4 out of 5 by SEKCali Great location, other aspects need improvement
Hotel is in great location near Ground Zero. Very modern, chic hotel, but found it focused on a younger crowd. Public areas closed off twice while there for events (lobby & bar). One event had extremely loud music making it uncomfortable getting to room. Elevator issues while there, but staff sent letter of explanation with drink coupons. Ate breakfast three three times in BLT restaurant and while food was really good, service was terrible. Twice food was prepared wrong and getting them to come around after dropping off food to refill anything or to check on you fell short of acceptable. The front desk staff was unfriendly during check-in and check-out.
June 26, 2014
Rated 2 out of 5 by maccroni Bad Attitude receptionist and check-in
Bad attitude on my check-in, un professional on showing where the elevator, no welcome, very lazy and cold. Room has a very lound air conditioning
after calling the service man, I was told it is the way it should be so loud that nothing they can do.
September 18, 2014
Rated 5 out of 5 by KPB64 Is the W for Wow?!
What a great experience from the moment I entered until the moment I left!
Beautiful room and amazing view of the 9/11 Memorial. Very funky lobby! Helpful staff.
January 8, 2013
Rated 5 out of 5 by FDD57 Easy stay
From check in to check out, everything was easy and fast. I appreciate the efficient and friendly service! Repeat stays are easy here
August 1, 2013
Rated 5 out of 5 by Chicago40 Great Location and Great Small Touches
The hotels location was great. It's right across from the Freedom Tower and 9/11 Memorial and in the center of lower Manhattan. What I noticed were the little extra touches. Fresh smell in the lobby areas, nice restaurant attached the hotel, elevtor floor matts that were changed throughout the day and depending on the time of day said Good Morning, Good Afternoon, and Good Evening. One of the days during my stay it was raining and they were quick to provide me with a complimentary umbrella to use for my meeting. Helpful concierge and reservation staff as well. Overall a great experience. I would definitely stay again on my next trip to NYC.
February 28, 2013
Rated 3 out of 5 by JP2012 Average Hotel, great location
Hotel has great location and great views of the WTC. Other than that, our stay was disappointing.
July 18, 2012
Rated 5 out of 5 by panda contemporary design
only one charr in the room-would have been nice with additional seating (ie. 2 chairs or sofa)
March 19, 2013
Rated 5 out of 5 by Robert70 Excellent Hotel
Excellent from the time I stepped out of the taxi until they arranged a taxi for my departure
December 19, 2012
Rated 5 out of 5 by DowntownMike Great Staff
The staff at the W Hotel Downtown are exceptional and made the stay that much more awesome.
January 15, 2013
Rated 5 out of 5 by TYLER222 NYC Escape
A Fantastic place where you can unwind, come alive or just recouperate from a frantic day!
January 17, 2013
Rated 5 out of 5 by Keith53 Awesome hotel
This hotel was awesome. Great facility, great location and GREAT PEOPLE!
October 10, 2013
Rated 2 out of 5 by businesstraveler1234 Bad choice for business travel
The W's location is epic. I would highly recommend the hotel if you are traveling to NYC's Financial district FOR FUN...However, if you are traveling for work be prepared to be met with unpleasant "amenities".
Apart from the general oddity of the décor (reflective black marble on the floors, low lit lobby with dark wall coverings, etc.), the place feels like you stepped into a club, not a hotel. Loud music (either live cover bands, or a DJ), rude staff, and slow service mark the poignant characteristics of this hotel.
I want emphasize this point…the staff was extremely off-putting. The "Whenever/whatever" line treated a wake call request as if it was a burden for them. Ordering room service felt like I was putting people out for giving them my business. The front desk staff didn't say "hello/welcome" when I was checking in, kept the "too cool for school" attitude…almost as if I was lucky to be there, not a customer.
Last small point, the gym was tiny. Two treadmills, two ellipticals, one weight machine. Be prepared to wait or not use it.
My previous week was at another $500/night hotel (competitor), and it was a completely different experience
September 18, 2014
Rated 5 out of 5 by Aventus84 Best Service
the staff was very attentive and the view was AMAZING!!!
August 6, 2013
Rated 1 out of 5 by Alext1 i am not happy about the stay
worse hotel for staying !
September 17, 2014
Rated 5 out of 5 by meaxling A great stay beggining with a warm welcome
Davonne checked us in and was an absolute pleasure to talk with. He quickly found us a nice room with two beds while chatting with us. An EVEN warmer and friendlier welcome than usual. Nice room, lovely view, terrific stay. I love this location -- we were able to get a nice dinner with a short walk. Thank you!
September 10, 2014
Rated 5 out of 5 by SPGmomo Best, shiniest downtown hotel
The W was awesome!!! Never mind that the lobby is actually on another floor; once you walk through, you will notice how lush and comfy the whole place looks with lots of pillows and mood lighting.The gentleman who checked me in was friendly and assigned me a great room and offered late check-out. Room itself was small as per the NYC standard but was very clean, had a great bed, and unbeatable wall to ceiling views of downtown. Only snag was that I was charged for a bottle of water that was supposedly offered as complimentary for SPG Gold & Plat.
Try: BLT Bar & Grill downstairs, good food overall but the tuna tartar is sublime!
December 10, 2011
Rated 2 out of 5 by mrkvrd Bad experience
I stayed at W Downtown twice in February. First stay 26th to 1st and second stay from 2nd to 3rd. I was SPG Platinum at the time, now I'm SPG Gold
First let me explain that I am Danish and my style is very Scandinavian. Meaning that I look nothing like what americans would consider rich or wealthy. Wether o not I am wealthy is not import to me and shouldn't be to any member of the hotel staff either.
The first stay was not very pleasant at all. When I checked in there were two guys on duty. Although there was no guests other than me and one woman in the lobby, the staff was almost not bothered looking my way for checking me in. The guy checking me in seemed indolent and indifferent to what he was doing. I asked if he could upgrade me to a nice room, and he mumbled a yes. When he ran my mastercard he said there was a problem with it, so I had to call my bank in Denmark and they said there was no problem and that the problem was at the hotel. Sure thing, had he only bothered to swipe the card again I wouldn't have had to call my bank in Denmark since it worked perfectly. I didn't get a room right away since the hotels was full, which is understandable as I came early. I sat in the lobby and asked if they could tell me when the room was ready. The didn't tell, so after a some time I went and asked myself, and the room was ready… I got to the room and it seemed I didn't get the upgrade so I asked and they said it was an upgraded room. As I don't know the rest of the rooms I had to accept that it was an upgraded room and maybe it is, but a tiny upgrade I must say. After being in the room for a while I remembered that no one asked me what I wanted for my amenity gift, so I called the reception. I said I would like to do the breakfast for my SPG Platinum gift which they had forgotten to ask about, but to my surprise the answer was that the hotel did not offer any amenity. I argued that it is standard in SPG Platinum, but that didn't help, there was nothing of the kind. I found out later that this was a direct lie.
The second stay was a very nice experience. I was greeted by a friendly doorman and a very nice woman when I checked in who instantly upgraded me to a cool corner room, and asked what I wanted for my amenity gift. So you can imagine my surprise when I asked her if she could really offer me breakfast as amenity and she confirmed, with an "of cause"..! I had an appointment the morning after so I didn't need the breakfast and took the point, but it surely was offered to me by the nice woman.
I currently bank more than 155.000 starpoints, so I would say I am a very good and loyal starwood guest. i do like the location and the decor of the W Downtown but since I feel ripped from 3*breakfast and feel that the weekday staff are attendant to what they falsely consider class, namely the visibly rich, I will be choosing friendlier hotels in the future for my increasingly frequent stays in Manhattan. If these were my staff, they would be gently told to get there noses out of the sky relatively fast.
I did email the above to the GM directly before posting this review, as I feel it is always fair that people and businesses have a chance to make up for a bad experience and I wanted to give him a chance to reimburse me the 3*Breakfast I was excluded from. I received no answer yet
March 6, 2013
Rated 2 out of 5 by T4942 Unhappily Surprised
I normally enjoy the W Hotels, but this stay was particularly disappointing. I checked in at 2am, when my colleague and I got to the front desk there was only one employee available. The other employee was eating a meal and carrying on a loud and garish conversation. It took the one employee about 15 minutes to check me in although I was only staying for one night. When I got to my room, I noticed a suspicious smell which I then found out was cigarette smoke. After a long day of work, my rooms had to be switched. The new room was near the street which made it near impossible to sleep. I checked out at 11am. I don't think I will ever stay at this location again.
April 11, 2014
Rated 2 out of 5 by maccroni Bad Attitude receptionist and check-in
As a Plentium member for the past 2 years and staying in W hotels as one of my first choice, I am really disappointed with this W starting from the receptionist don't care attitude to the noisy room I stayed even I have asked upgrade using my awards.
Room make-up service and Cleaning is also really bad even after I left tips on the table. Closet door left opened, tower left unfolded, uncleaned areas....
W hotel should really look into this one as why the quality is so OFF.
August 26, 2014
Rated 5 out of 5 by Danielle1 Best place to get out of touristy Times Square
Excellent, attentive staff & convenient to public transportation
September 8, 2014
Rated 4 out of 5 by spgfan60 Good location
Liked the location for my business purposes. Be aware of high tourist traffic due to 9/11 memorial across the street. Was disappointed when checking out. There was a guest in front of me and the 2 people working the front desk were in a conversation with that individual. I smiled at one of them and got acknowledged, but no service. I had to go up to her to get her attention to check out. Was surprising as this has not been the case int he past. Overall, like this W. Be foewarned the lobby is on the same floor as the bar and this is a meet for drinks type of bar. A little startling when you get off the elevator.
June 30, 2013
Rated 4 out of 5 by NYtraveler Great hotel
Hotel is nice and new. Lobby is a bit too dark in the evenings and access to the gym is a little awkward since you have have to change elevators and walk through the lobby - especially in the evenings when they have a DJ in the lobby...
The staff is ok, most are very nice but have ran into a couple that needs work. It's a little unprofessional when the check in clerk is resting his leg on the shelf behind the desk.
Also requested a paper print out of the checkout folio - was told they don't print out due to being "green" now. But yet the person next to me received one upon request. It's great you want to be green but I should still be able to get a print out if requested.
January 9, 2012
Rated 5 out of 5 by LindaTheRealtor Simply Fabulous!!
What an awesome experience! This was our 1st time staying at a W hotel & it certainly won't be our last. This was the most accommodating hotel that my husband & I have ever stayed at. The staff was very friendly, courteous, & exceeded our expectations w/ service! Our boys (1 in college-1 senior in HS) don't want to hang with us much anymore---so my husband & I are reacquainting with each other & want to do some traveling We've been to all of our sons football games, parent teacher conferences, school "stuff", track meets-----we never missed anything!!. We will be going to Miami after football season & plan on staying at the W Hotel in Miami Beach & enjoying "our life" again!!
August 25, 2013
Rated 3 out of 5 by Phxmoon Pleasure not business
If you're traveling for pleasure, this is a good choice. Its located close to Battery Park, the statue of liberty, the 9/11 Memorial and if you're up for a walk... good shopping. If you're traveling for business, take your ear plugs!! The bar/night club (located on the 5th floor) has a great outdoor bar with good views but the sounds of loud music and club goers will keep you up (even on the 15th floor!) Not good when you have to get up early for work. The service was not the best. The staff wasn't rude, but seemed to pretty much care less if you are there. I'd go back... for a personl trip only next time.
September 1, 2012
Rated 5 out of 5 by Spaniard1 Amazing location, fantastic hotel altogether!
Closest hotel to Freedom Tower and the 9/11 Memorial Museum. Great accommodations (most comfortable bed ever!) and friendly, professional staff.
Convenient to subways and within walking distance to the harbour, ferry to Statue of Liberty and Battery Park shopping & dining among many other attractions. 10 mins. to Times Square by subway!
All in all, a fantastic stay!
August 25, 2014
Rated 5 out of 5 by CareyOD Comfort and style collide!
You can never quite put your finger on what makes a hotel room comfortable for sleeping, but whatever fairy dust does the trick is evident at the W Downtown. Style is part of the W's DNA so I'm not going to spend time talking about it. It's a W, mmm-m-m-kay? I think their beds and bedding, especially top quality pillows, makes the bed ultra-comfortable for sleeping. Two thickness of shades on the windows gives you a choice of how light or dark you want the room, but that FULL ON comfort of the beds and bedding does the trick. And what's more luxurious, when you think about it, than a great night's sleep?
May 16, 2013
Rated 3 out of 5 by ewho40 Fell Short - Focus on housekeeping
I stay in hotels about 70 nights per year, and this was the first time EVER that the TV remote control was not in the room! They delivered a replacement quickly, but I shouldn't have had to ask for one- housekeeping should have noticed that when they cleaned the room before I arrived. I also found a pack of gum that someone left behind in a drawer, so I believe that housekeeping needs to do a better job checking rooms before they turn them over. I wasn't going to say anything but I received an updated folio and I got charged for snacks that I did not eat, so lets hope my bill gets adjusted quickly.
January 31, 2014
Rated 3 out of 5 by BusinessTravel44 Private parties should not supercede guest
Great hotel, expect for the bullies that attempt to control something that doesn't need to be controlled. I got to the 5th floor, started walking towards the elevator to head to my room, half way there some "security" guy for what was apparently a private party gets in my face and ask me "can I help you?"... he asked if I had a room at the hotel, to which i responded yes, then he told me to back track go around the lobby to get to the elevator... i was roughly 10 feet from the elevator door... i rolled my eyes and thought to myself the W needs to rain in these "thoughness" factor... ridiculous
December 14, 2012
Rated 1 out of 5 by HW101 Beautiful hotel where I stay often --- poor experience
Given I spend a ton of nights here---as a platinum guest--I expect a decent upgrade. Even when the hotel is half empty like it is today get stuck on a low floor with lots of construction noise. Really hard to get decent sleep here.
Either the service is poor or they are understtaffed. Because when I ask for service in the lounge takes for ever and I keep having to call out to the staff running round. Its empty for crying out loud.
Super convenient if you want to walk to Wall Street. But given their poor track record wont be staying here any more. There is no life in the evenings or weekends around here in the evening or on weekends.
The hotel is new though-- really nice amenities. Too bad.
September 7, 2013