W New York - Downtown

  • 123 Washington Street,
  • (Entrance on Albany Street)
  • New York,
  • New York
  • 10006
  • United States
  • Map

Rooms & Rates

Close

Children per Room

This information enables us to identify the rooms that will best accommodate your party and to prepare for your arrival.

See room terms and details for information about rollaway and/or extra person charges.

Age Requirement Policy

Guests must be 18 years of age or older to reserve a guest room.

Rated 4 out of 5 by 184 reviewers.
Rated 5 out of 5 by EXCELLENT HOTEL & STAFF! We stayed her this past weekend with our 2 children and had a wonderful time. Melanie L booked our room and she was wonderful, professional and friendly. Great customer service! Michelle & Javonne W. were fantastic also. A+ in customer service too! Our room had two double bed room which had a good view of the reflection pools of the 9-11 memorial. The room was super clean and modern. I was initially concerned about being too across from the elevator, as our room actually faced the elevator. We did NOT hear a sound. This was a nice surprise. The W had complimentary coffee in the lobby in the morning and a delicious fruit infused water in the afternoon. It was a nice touch, especially after being in NYC on a hot day. Bliss products in the shower were a nice upscale touch. A+ for the W Downtown -The location was great & service was wonderful! July 29, 2014
Rated 4 out of 5 by Need for Coffee My stay was great and the people were very nice. The one thing I would comment on is not having coffee in the room. For me, I like to wake up and make coffee without having to get dressed and go down to the lobby. I did order a coffee maker the morning I was there because there wasn't one in the room. I usually do work before meeting and like to be comfortable while I enjoy my morningg coffee. July 28, 2014
Rated 3 out of 5 by The safe was malfunctional The safe in our room was malfunctioning and I was unable to get my jewelry out and was late for a dinner. They were able to rectify it only the next day. Room service though was prompt and delicious. Nice lobby bar. July 28, 2014
Rated 3 out of 5 by Average for an SPG property Beds were small. There were only 2 complimentary bottles of water provided whereas I had booked the room for 3 adults. Basic things missing, which I have never experienced at any Westin property world wide. July 24, 2014
Rated 2 out of 5 by December Stay No recognition of SPG or previous stays (2 previously this year last one in September!). When I asked to segment the bill for some reason it seemed a very complex process that required managers sign off? When checking out on a bill that was sizeable following a 5 night stay I was not asked how my stay was, did I need any help with luggage, not even a have a good day! Actually the person at reception didn't even look up rather just put a print of the bill on the counter, and seemed too busy to get back on the computer to check something. I or my colleagues will not be returning. December 13, 2011
Rated 5 out of 5 by Great Hotel Always a great palce to stay in NYC! gorgeous views, amazing staff, clean rooms and delicious food/drinks!! July 21, 2014
Rated 2 out of 5 by Boring W Although new, the design is very conservative. Boring. Take a way the branding and you would not assume a W. Taking two separate elevator rides to the gym is frustrating. Food is overprice and average quality. Of the 10-15 W's I've visited this is the least W-like. Nothing cool about it. Should be rebranded to a Westin. July 19, 2014
Rated 3 out of 5 by Great Room - Trouble with the Bill This W hotel is very convenient for me to get to my office in the financial district, which is why I request it every time I travel to NYC. But, twice now they've had erroneous charges on my bill, and its frustrating and time consuming to resolve. For that reason, I may not stay here again. Duplicated internet charges, three nights of 'wheels' charges when I only had the car one night, and now a room service charge which doesn't belong to me. I expect better from W Hotels, and from Starwood. Not only is it inconvenient to have to correct my bill, but it makes me less trusting of their service overall. March 12, 2012
2 3 4 5 ... 7 next>>