Rated 2 out of 5 by RC2011 December Stay
No recognition of SPG or previous stays (2 previously this year last one in September!).
When I asked to segment the bill for some reason it seemed a very complex process that required managers sign off?
When checking out on a bill that was sizeable following a 5 night stay I was not asked how my stay was, did I need any help with luggage, not even a have a good day!
Actually the person at reception didn't even look up rather just put a print of the bill on the counter, and seemed too busy to get back on the computer to check something.
I or my colleagues will not be returning.
December 13, 2011
Rated 3 out of 5 by Emily18 Great Room - Trouble with the Bill
This W hotel is very convenient for me to get to my office in the financial district, which is why I request it every time I travel to NYC. But, twice now they've had erroneous charges on my bill, and its frustrating and time consuming to resolve. For that reason, I may not stay here again. Duplicated internet charges, three nights of 'wheels' charges when I only had the car one night, and now a room service charge which doesn't belong to me. I expect better from W Hotels, and from Starwood. Not only is it inconvenient to have to correct my bill, but it makes me less trusting of their service overall.
March 12, 2012
Rated 5 out of 5 by Bastrman Good Experience
We stayed for 4 nights. The hotel it's nice, the staff it's very nice. Rector Station it's only one block down from the hotel, so in 12´ you are in Times Square.
The only problem trhat we had it's in BLT Grill during breakfast, The order took so long, se spent almost one hour and half for breakfast.
December 31, 2014
Rated 5 out of 5 by nmptwo A Great Hotel
We had a great experience while staying at the W Downtown NYC. The staff is courteous, friendly and professional. The rooms are quiet and the beds quite comfortable. Having the BLT bar and restaurant on premise only added to the enjoyable experience. And, you're only blocks away if you're visiting the 911 Memorial and Museum.
January 12, 2015
Rated 5 out of 5 by LandedSPG Downtown, this is where you want to be!
Hey, I know W's, globally. Been to a lot of them. This is a good one. In fact, in my humble opinion this is the best one in NYC. Hands down.
I've stayed here for an extended stay in 2011. At the time of my visit they were still renovating, so only ROOMS where available, not suites. They promised me next time I'll get the suite upgrade as a PLAT as soon as they are ready! I am holding them to this!
Ok, so it's downtown, what's wrong with that? Nothing! You are a $11 cab ride away from Time Square. BUT you are paying on average 20-40% less than what you would pay for any hotel near Time Square. Also, this is a W, so when they got promo's as they often do, you'll get even better things like free parking, free booze or bonus points. So stay here, enjoy the W feel and avoid the tourist crowd, even if you are one, act like your not when you come here!
This is a cool hotel, totally worth the price (for W standards) and in my opinion at a fantastic location. Right in front of Ground Zero.
Oh and the food on their lobby floor bar/lounge was fantastic.
This hotel meets and exceeds all category 5 and some category 6 expectations too! Hit them up, tell them the good tipper sent you!
November 22, 2011
Rated 5 out of 5 by Rosedarling w New York Downtown has a spectacular ambiance which is in a way comforting and welcoming
First impression matters and I had a very. good one which started at the entrance of the hotel: The bell boys set me at ease with their winning. and warming personalities. They exude hospitality at it's best.
Check in was a breeze at the living room lounge.
My only disappointment came when I entered the bathroom of my room. Housekeeping were sloppy at their task.. I hope they scrub the bathrooms top to down; and under the sinks after each guest.
I really enjoyed the coffee in the living room every morning. Best brewed coffee ever:
I cannot find enough words to describe the Acura experience. Well done W Hotels
December 27, 2012
Rated 5 out of 5 by TheEmu Cozy, in a good way
For a NYC hotel room, this was just about right. I've stayed here twice before, this year, and even though it's often far away from where I need to be, I consider it worthwhile, as the service here is above par even on a bad day.
I had an unusual amount of requests and questions during this stay, and I was lucky enough to reach Johnny at the Whatever/Whenever line almost every time I called. That experience plus the fantastic overnight staff at check-in confirmed again why I choose this hotel almost exclusively when traveling in NY.
December 30, 2011
Rated 5 out of 5 by Tom027 Excellent Last Minute Accomodations
I have been meaning to stay at this hotel for sometime and finally had an opportunity to stay as I needed to spend a late night at work. I had a choice been falling asleep driving home or staying a night in the city....Anyway, the area was not noisy even though I was a bit worried due to continued WTC construction....the staff recognized by Gold status with a room upgrade and even when my room service order was late....they team called quickly and without my asking voluntarily removed the charge from my bill.....it was only one night, but was very impressed with the staff, the space and the quality of the hotel.....thank you W Downtown.
November 23, 2014