Rated 5 out of 5 by Steve44W The Best!
Thanks so much for making our stay so wonderful. The nice touches and special recognition made us feel important. You can be sure we will spread the word and visit again soon.
April 13, 2015
Rated 1 out of 5 by toddbrad aweful service and follow through
no hot water first night. they forgot my breakfast order when they delivered my coffee. I received two phone calls for another guest at 3:30 am! they didn't follow through on promised goods to make up for their shortcomings. they called to rush me out of room after telling me I could have a late checkout.
they do want to help make this better however they don't seem to communicate with other staff members and nothing gets done about it. shame its a nicely designed hotel.
February 17, 2015
Rated 5 out of 5 by Staven Excellent
The hotel was the best Starwoods property I have been too.
Quality, quality, quality
January 29, 2015
Rated 5 out of 5 by nmptwo A Great Hotel
We had a great experience while staying at the W Downtown NYC. The staff is courteous, friendly and professional. The rooms are quiet and the beds quite comfortable. Having the BLT bar and restaurant on premise only added to the enjoyable experience. And, you're only blocks away if you're visiting the 911 Memorial and Museum.
January 12, 2015
Rated 5 out of 5 by Danaboo A wonderful stay
My over all stay was wonderful, staff was wonderful as well. Hotel was beautiful.
January 4, 2015
Rated 5 out of 5 by Bastrman Good Experience
We stayed for 4 nights. The hotel it's nice, the staff it's very nice. Rector Station it's only one block down from the hotel, so in 12´ you are in Times Square.
The only problem trhat we had it's in BLT Grill during breakfast, The order took so long, se spent almost one hour and half for breakfast.
December 31, 2014
Rated 5 out of 5 by DougMelissa Hotel is the ideal location for NYC
We loved the location and proximity to the subway. It was calm and quiet in the downtown compared to Times Square but we still had access to everything we wanted to do and more! Great hotel, staff, and food choices.
December 30, 2014
Rated 2 out of 5 by Jake737 Nice Hotel, Service lacking
My girlfriend and I stayed here for two nights. We were excited because of the location by Wall Street and the 9/11 Memorial. And the location is great. It was the best part of the stay. The room, bar and restaurant were what you would expect from a W hotel. They were good, but not great. Service in bar and front desk staff was surprisingly poor. I won't repeat.
December 8, 2014