Rated 5 out of 5 by meaxling A great stay beggining with a warm welcome
Davonne checked us in and was an absolute pleasure to talk with. He quickly found us a nice room with two beds while chatting with us. An EVEN warmer and friendlier welcome than usual. Nice room, lovely view, terrific stay. I love this location -- we were able to get a nice dinner with a short walk. Thank you!
September 10, 2014
Rated 5 out of 5 by Danielle1 Best place to get out of touristy Times Square
Excellent, attentive staff & convenient to public transportation
September 8, 2014
Rated 2 out of 5 by RC2011 December Stay
No recognition of SPG or previous stays (2 previously this year last one in September!).
When I asked to segment the bill for some reason it seemed a very complex process that required managers sign off?
When checking out on a bill that was sizeable following a 5 night stay I was not asked how my stay was, did I need any help with luggage, not even a have a good day!
Actually the person at reception didn't even look up rather just put a print of the bill on the counter, and seemed too busy to get back on the computer to check something.
I or my colleagues will not be returning.
December 13, 2011
Rated 3 out of 5 by Emily18 Great Room - Trouble with the Bill
This W hotel is very convenient for me to get to my office in the financial district, which is why I request it every time I travel to NYC. But, twice now they've had erroneous charges on my bill, and its frustrating and time consuming to resolve. For that reason, I may not stay here again. Duplicated internet charges, three nights of 'wheels' charges when I only had the car one night, and now a room service charge which doesn't belong to me. I expect better from W Hotels, and from Starwood. Not only is it inconvenient to have to correct my bill, but it makes me less trusting of their service overall.
March 12, 2012
Rated 4 out of 5 by meaxling Solid Choice
I always like this W. It seems a little more laid back for Manhattan which I enjoy. I love the location which is a short walk from a lot of great restaurants and shopping and I have never had any problem at all with this property. The lobby décor is a bit club-like but the rooms are comfortable and look modern and clean. This is my first stay where I didn't over look the WTC site and the view was nothing to speak of. That was a bit of a bummer as a platinum member who loves a view. On the flip side Whatever/Whenever pulled through wonderfully when I needed something quick bringing it to my room shortly.
August 20, 2014
Rated 2 out of 5 by maccroni Bad Attitude receptionist and check-in
As a Plentium member for the past 2 years and staying in W hotels as one of my first choice, I am really disappointed with this W starting from the receptionist don't care attitude to the noisy room I stayed even I have asked upgrade using my awards.
Room make-up service and Cleaning is also really bad even after I left tips on the table. Closet door left opened, tower left unfolded, uncleaned areas....
W hotel should really look into this one as why the quality is so OFF.
August 26, 2014
Rated 5 out of 5 by LandedSPG Downtown, this is where you want to be!
Hey, I know W's, globally. Been to a lot of them. This is a good one. In fact, in my humble opinion this is the best one in NYC. Hands down.
I've stayed here for an extended stay in 2011. At the time of my visit they were still renovating, so only ROOMS where available, not suites. They promised me next time I'll get the suite upgrade as a PLAT as soon as they are ready! I am holding them to this!
Ok, so it's downtown, what's wrong with that? Nothing! You are a $11 cab ride away from Time Square. BUT you are paying on average 20-40% less than what you would pay for any hotel near Time Square. Also, this is a W, so when they got promo's as they often do, you'll get even better things like free parking, free booze or bonus points. So stay here, enjoy the W feel and avoid the tourist crowd, even if you are one, act like your not when you come here!
This is a cool hotel, totally worth the price (for W standards) and in my opinion at a fantastic location. Right in front of Ground Zero.
Oh and the food on their lobby floor bar/lounge was fantastic.
This hotel meets and exceeds all category 5 and some category 6 expectations too! Hit them up, tell them the good tipper sent you!
November 22, 2011
Rated 5 out of 5 by Spaniard1 Amazing location, fantastic hotel altogether!
Closest hotel to Freedom Tower and the 9/11 Memorial Museum. Great accommodations (most comfortable bed ever!) and friendly, professional staff.
Convenient to subways and within walking distance to the harbour, ferry to Statue of Liberty and Battery Park shopping & dining among many other attractions. 10 mins. to Times Square by subway!
All in all, a fantastic stay!
August 25, 2014