Rated 4 out of 5 by 241
Rated 5 out of 5 by Nel003 Another great stay!
I returned for my 5th stay at this location. Each visit exceeds my expectations. I appreciate how they acknowledge special occasions and elite status. I received a handwritten card and gift in my room the day I checked in. That level of service extends to all parts of the hotel. The bartender was sweet and courteous when I had to wait for my friend to bring my wallet for payment. Bar staff were helpful and eager to please when we wanted to turn on the heat lamp in a patio alcove. Housekeeping was quick to bring towels and toiletries when requested early in the morning. I think this is one of the best W's in New York, and I look forward to future stays. Highly recommend!
May 8, 2015
Rated 5 out of 5 by Babs410 Wonderful service!
Requested early access to our room and understand this is not always possible. While checking in I noticed my American Express card was not in its usual place. Needless to say I became frazzled. The gentleman at the front desk (wish I wrote down his name) assured me I would find it after getting settled. So he immediately got us a room and was very gracious. (I did find my card too).
April 27, 2015
Rated 1 out of 5 by MH0527 Plenty of other choices, DONT STAY HERE.
Front desk person was terrible at checkin, no eye contact not even a smile. Other front desk staff incredibly rude. Cannot get a taxi at the front door until you walk two blocks away and stand on the corner (very challenging when you have luggage). Room was very small, even for a Platinum member. Dry cleaners ruined my clothes. I disliked the hotel so much I went to checkout to head to another hotel, and they said I would still be charged. The only nice person was the housekeeping person I encountered.
April 26, 2015
Rated 5 out of 5 by Steve44W The Best!
Thanks so much for making our stay so wonderful. The nice touches and special recognition made us feel important. You can be sure we will spread the word and visit again soon.
April 13, 2015
Rated 1 out of 5 by toddbrad aweful service and follow through
no hot water first night. they forgot my breakfast order when they delivered my coffee. I received two phone calls for another guest at 3:30 am! they didn't follow through on promised goods to make up for their shortcomings. they called to rush me out of room after telling me I could have a late checkout.
they do want to help make this better however they don't seem to communicate with other staff members and nothing gets done about it. shame its a nicely designed hotel.
February 17, 2015
Rated 5 out of 5 by Staven Excellent
The hotel was the best Starwoods property I have been too.
Quality, quality, quality
January 29, 2015
Rated 5 out of 5 by nmptwo A Great Hotel
We had a great experience while staying at the W Downtown NYC. The staff is courteous, friendly and professional. The rooms are quiet and the beds quite comfortable. Having the BLT bar and restaurant on premise only added to the enjoyable experience. And, you're only blocks away if you're visiting the 911 Memorial and Museum.
January 12, 2015
Rated 5 out of 5 by Danaboo A wonderful stay
My over all stay was wonderful, staff was wonderful as well. Hotel was beautiful.
January 4, 2015