Rated 5 out of 5 by MomMomL Great place to stay
My daughter arranged for group accommodations at this W, for the occasion of my granddaughter's bat mitzvah celebration. I was greeted warmly upon check-in with my husband. The employees at the front desk were very gracious, efficient and helpful. Two of the outstanding employees there were Eric and Steve, They beautifully handled some of the glitches that occurred regarding a couple of other members of our party. The negative areas, which distressed my daughter and therefore, distressed her husband, my husband, numerous other family members, and myself, concerned some non-communication and follow-up with the central reservation office, in one case, and with the hospitality department, in another. As I've mentioned, Steve and Eric put things to right, for which we're very grateful..
December 9, 2013
Rated 3 out of 5 by Sagenm Faclities surprisingly below par
The W brand is my favoite and I was looking forward to my Atlanta visit. While SPG recognition was as expected and the staff was more than accommodating, the facilities were below par. The locks to my room didn't work, so I had to call security to let me in (after each time I left my room) and then the elevators were down for much of my visit. The W made good on its service promise, but there are other, higher quality Starwood hotels in the Atlanta area.
December 7, 2013
Rated 4 out of 5 by wigstheome Reasonably Dependable W Experience
Checked in on Saturday. Valet at the hotel is great, whether checking in, during stay, or checking out -- you vehicle is always there as requested. Check in was simple, and everything was provided as per my reservation. Upgrades are few and far between, not a fault of the staff, but the lack of suites in the hotel. Room was quite small but comfortable, albeit without a lot of natural light. Bed was fiercely comfortable. Hotel did a great job of managing any potential noise from Whiskey. Gym is perfectly acceptable. All in all, no complaints.
November 1, 2013
Rated 2 out of 5 by Jmnick1 Nightclub Nightmare!
This hotel was excellent and the staff was wonderful, however I was not impressed with the 100's of strangers up and down the elevator all night to go to the rooftop nightclub, which made the use of your room key to access the elevator totally useless as far as safety is concerned. I thought half of the women going to this nightclub were streetwalkers.
If this wonderful property must keep this club they should have a separate elevator or move it to the location of the lobby restaurant.
This property needs to make a choice, do they want to be a 5 star hotel or a nightclub that attracts questionable people. It totally ruined my stay and i did not feel safe.
My stay was horrible ONLY because of the nightclub. God help anyone who had children and witnessed the half naked women traipsing through the lobby.
Otherwise, This property was fantastic and the staff was great! I will not spend my money there again if the nightclub is still operating on my next trip to Atlanta.
November 25, 2013
Rated 5 out of 5 by Ashgriff 29th Birthday
Great time, loved Whiskey Blue.
November 26, 2013
Rated 2 out of 5 by WSR3 Needs sound proofing
We were placed in a room near the elevators. We should have known there were sound issues upon walking into the room. There was a noise maker, like the ones we use for our kids, going full blast. We left the room rather quickly only to come back late at night to go to sleep. I was woken up, in the middle of the night and early morning, every time a guest walked out of the elevator chatting. I could hear their entire conversation! We called and complained and were switched to another room, away from the elevator. The new room away from the elevator did not have a noise maker - hint, hint! The rest of our stay was better... We could still hear our neighboring rooms flush their toilets. This is a beautiful hotel that needs to better sound proof their hotel rooms!
November 18, 2013
Rated 5 out of 5 by RedandFred Affordable Luxury
Needing a nice weekend getaway from the late summer boredom that sets into the Atlanta suburbs in early August, the W seemed like a good idea. We were right! With only two night's to spare from our busy schedules, the W in Buckhead fit the bill. Staff were attentive with out being overbearing, the Wet Deck is a great place to be seen with out be pretentious, and after an evening on the rooftop at Whiskey Blue, wifey and I after retiring back to the room in the wee hours, ruffled the sheets a bit, and then simultaneously melted into them for a quiet and well deserved nights rest.
The next weekend doesn't seem like it will come soon enough...
August 7, 2012
Rated 1 out of 5 by Christian909 Terrible experience
My standards are set high when it comes to W-Hotel and until yesterday, W-Hotels around the world have met them beyond my expectations.
That said, the W-Hotel in Buckhead, however, lacks not only the standard, but every customer etiquette starting with the unfriendliness of the front desk cleaks from check-in, wakeup calls and checkout.
To the inability to accommodate early arriving guest or the sensitivity to find a solution to make the guest feel more welcomed
I'm sorry this is the last time I will stay there.
November 7, 2013