Rated 5 out of 5 by Taylor91011 Great Stay
I must recognize this property for superior service. My expectations were met and exceeded during my stay here. We found the room and entire facility to be clean and comfortable. Additionally, my wife and I enjoyed Cook Hall and Whiskey Blue (very good food & drinks.)
There is plenty of fun to be had at and around the W Atlanta Buckhead. Furthermore, Tim does an amazing job at this property and it really shows! I recommend this hotel to anyone traveling to the Atlanta area.
October 22, 2014
Rated 4 out of 5 by Jimsmile Stay in Buckhead
Stuff is friendly and Hotel is in very nice area to access to Lenox Mall and shopping, dinning, and access by Marta. Room is clean, small, but nice. The street noise from traffic on Peachtree Rd is too much. Did not get a good sleep.
November 16, 2014
Rated 5 out of 5 by KP5051 GREAT STAFF
We hosted an event at the W Buckhead. We had a room block and a 2 day model prep on property as well.
The service was FANTASTIC ALL AROUND!
Special shout out to the Banquet TC "John Goody" He was SUPER attentive and made everything run smooth.
November 13, 2014
Rated 1 out of 5 by SPGplatinum1917 A joke
Very disappointing stay. I stay in Starwoods 80+ nights per year and have never seen such atrocious service. Staff unable to deliver room service anywhere near when promised and flustered when you call them on their inability to deliver. More than 1 hour after ordering breakfast - still no meal - and no response from front desk staff or a manager. Not what I'd expect for a 4 or 5 star hotel.
November 11, 2014
Rated 5 out of 5 by Slink14 Great Stay
From the moment I arrived on the property, the staff was attentive to my presence, polite and efficient in their duties. The room was well appointed and comfortable. The only issue was that the phone handset did not work.
Overall, an ejoyable stay!
November 6, 2014
Rated 4 out of 5 by Zcip Lovely Rooms!! But...
This is my second stay at this W. I love the building, I love the rooms. The decor, southern comfort with an edge, are wonderful. The restaurants are enjoyable, the rooftop bar is great too.
Location, its easy access to get the aiports, and it is surrounded by great restaurants and even a mall. No need to go far...
Now, the cons....
Do not expect the staff to care if you have stayed there before, Nonetheless, they definitely will not care that you have SPG status including platinum. Front desk staff appearted to be bothered to have to check me in at all.
I had an incident where a staff member made an unauthorized charge for roomservice on my account. Asked the manager to reach out to me 2 times, and never heard back. Beware, and make sure you keep tabs on all room charges.
April 21, 2013
Rated 2 out of 5 by Vincos Properties like This One Sabotage the SPG Loyalty Program
OVERALL IMPRESSION: Spending 110+ nights a year in Starwood properties and mostly in aspirational hotels and Ws, I am accustomed to hotels which have an inflated impression of themselves but this one really takes the cake…the most epic fail I have encountered in the style over substance dilemma plaguing many “design’ hotels. When the “design” merits, I can even be forgiving but…not here.
SPG RECOGNITION: Non-existent. Hello?? This is the single most important factor in keeping your most loyal guests loyal! Boys, go back to Ithaca and reread those chapters about your top-achievers. And for that matter, all of your guests. We arrived at the hotel on the day after New Years bedraggled and jet-lagged and the reception clerk - far too pretty for his own good - looked at us like we were brown shoes at a black-tie affair. Then he opened the file, saw who were were and visibly changed before our eyes to sickly and highly-insincere sweet. At this point, it would have been much better for him to keep on maltreating us - at least he would have been honest to his true character. No pre-arrival upgrade to the room had been made and when I asked he became so flustered that he said there were no suites available (maybe, so) but we had a “deluxe” on a high floor with a great view. He should have kept his mouth shut as it was a 7th floor (building is 10+) standard room and had a view of the office building across the way. None of our special requests had been prepped in the room. No Welcome Letter from the Manager. No in-room Welcome Amenity. No lounge. Only after a complaint regarding an unrelated issue was I pacified with with a complimentary drinks voucher.
THE ROOM: At 29SM, these rooms are motel minuscule. Nowhere to put any luggage. Open the tiny closet and the wet bar disappears. No door between the Vanity (single, no counter) and the room and to get to the (tiny) shower, you have to walk through the toilet cabin…the doors of which when both closed would make most people horribly claustrophobic. I bumped knees on both sides. One bar of soap between shower and sink. The designer of the hotel was Thom Filicia of “Queer Eye for the Straight Guy” infamy and while I admit that style is a highly personal matter, both myself and my partner felt these rooms were gauche and kitsch beyond redemption with painted brick walls, wrought iron hanging lamp fixtures and art from a Thomas Kinkade fire sale, I felt like I was in my mom’s rec room circa 1977. Public spaces not much better.
LOCATION: In Buckhead, along Peachtree, walking distance to Lenox Square Mall.
EXCEEDED EXPECTATIONS: The Platinum Breakfast Amenity was a no-limit a la carte from the menu at the Cooks Hall - the shining star in this otherwise dim experience. The room was beautiful and the service was fantastic…they should be running the hotel!
DID NOT MEET EXPECTATIONS: Generally everywhere but one last emblematic example. On check-out, I was asked to complete a survey in which I told it like it was. I got a call the following morning from the hotel manager wanting more details. He was extremely apologetic and very kind on the call and offered points compensation which was much appreciated BUT he also promised an email recapping our conversation and reporting on the “positive outcome” of my detailed comments. I NEVER heard from him again! Promise low, deliver high…or at least, deliver…not rocket science…
ONE THING TO KNOW: There are many SPG alternatives in Atlanta.
January 21, 2014
Rated 2 out of 5 by ssflgurl Pretty decor, but the bathroom set up was awful
Overall, the hotel is very stylish, clean and quiet. I asked for a late check out and was given a very generous 4 pm checkout time. I stayed in a "fabulous" room on Starwood points. The bedroom was fine - bed was comfortable. The problem was the bathroom set up. First, it was miniscule. Also, the shower did not have a door, and got water all over the floor - it also got the toilet paper roll all wet - unless you moved it to bathe. Every time we showered, we had to mop up the floor. I travel weekly for business and never have seen such an uncomfortable, disfunctional bathroom set up. It will keep me from going back to this hotel. Nice location next to Lennox Mall, though.
September 22, 2014