Rated 4 out of 5 by Nashgal The hotel was good overall
The hotel ambiance was superb,however, the phone's batteries went out and my phone began "buzzing" and "chirping" at 4 am. I called the front desk and "Jenna" was dispatched-- immediately. Response to my issue was excellent-- needless to say, she couldn't fix it, but stopped the noise. By this time, I had to get ready for my meeting. Not fun!!!!
Also, the water in my room was not hot, the hotel again responded to my issues admirably such that on the second night/morning, the issue was handled.
June 30, 2014
Rated 5 out of 5 by MountainRider An original W experience
Absolutely loved the public space - the lobby, the roof bar, the decor, the music. Really is what a W should be (whereas some W's lack this social inclusion outside of a standard 'living room'). The food was excellent- Cook Hall should not be missed. Only downside are the rooms are slightly dated with small bathrooms (think New York size). Staff is very accommodating
July 15, 2014
Rated 4 out of 5 by FlyerGuy Great W for business
Overall this is a great hotel, particularly for business travelers in the area. While it definitely has characteristics of a W, they are perhaps a little more subdued than other properties. You still get the great rooftop bar, great, stylish staff and decor, but a little more business orientated and quieter than a typical W. That being said, if you don't want the atmosphere that a W brings, stay elsewhere.
From the airport it is really easy to get here on MARTA if you are up for it and it's not the middle of the night.
Overall, one of my favorite places to stay in Buckhead and Atlanta in general.
February 23, 2012
Rated 5 out of 5 by TH52Minneapple Short and pleasant stay
Two nights stay for business, and from the onset, the staff was friendly, energetic, and engaged. Arrived after 10pm from the west coast, and their recommendation for late night food was perfect. Settled into a good night's rest in a very clean and efficient room.
July 18, 2014
Rated 3 out of 5 by BG23 Too noisy
Air conditioning unit was very noisy in the room. It woke it me up when it turned on.
Overall my floor and room were noisy. People yelling the hallways through the night, loud TVs, phones ringing constantly, poor insulation between rooms, between rooms and hallways. Not restful.
July 17, 2014
Rated 4 out of 5 by Fdny Great
Loved the hotel and staff. Like usual w lives up to nam e. Great place to stay. The only down fall was the lack of actual bathroom space. The bathroom layout in the room was weird and uncomfortable. Otherwise great stay.
July 19, 2014
Rated 2 out of 5 by July4thJoke Utter failure
We booked the advertised July 4th special. Nothing was as advertised. "Reservations" for the rooftop party - the sole reason we booked this hotel in the first place - were later determined to be the responsibility of a third-party vendor, despite my follow-up email confirmation. The manager did at least offer alternatives. Check-in was 3:00 and our room was not ready until almost 6:00. Elevators were not sufficient to accommodate the crowds and we rode in the service elevator on multiple occasions. The bathrobes in the room had stains and the towels were frayed and had several holes. The in-room food was ridiculously priced - against our better judgment (given the quality of what we had experienced so far), my wife ordered French toast/sausage/juice/coffee. For 1 person. $61. We will most certainly stay at the Westin next door that includes a breakfast buffet for two at the Palm.
July 7, 2014
Rated 5 out of 5 by rbg34 nice hotel
super comfortable bed.
rooftop bar was a bit younger and hipper than I was expecting
July 21, 2014
Rated 3 out of 5 by Topher A Little Shabby Around the Edges
Hotel in need of attention - carpets stained in spots, doors scuffed, bed throw a bit too natty. Employees nice enough, but just because you are in the south does not mean that service has to be so SLOW (exception being the car valet). Cleaning crew inattentive. Examples include: Old pizza box and deli carton sat on floor outside my guest room (not mine!) for 18 hours and turn-down service apparently does not include providing new towels.
Other (easily corrected) flaws include no garbage can in bathroom area - only one serving entire guest room and no alcoholic beverages in the mini bar.
April 9, 2012
Rated 4 out of 5 by Tms23 Hotel has great staff, rooms and location
The hotel is within walking distance of the Lenox Mall
Staff was very accommodating from the second we pulled up to valet
Front desk upgraded us to a suite as SPG member. Suite was large and decorated very cool
My family and I truly enjoyed our brief stay here
July 15, 2014
Rated 3 out of 5 by MattGAttorney Hotel is Good Parking is Outragous
The parking rate at this hotel is unbelievable and arbitrary. I got charged for two cars because the front desk staff guessed that two guests in a room must mean two cars. This was fixed eventually but highlights the ridiculous parking pricing at this hotel. It's not New York City. There is ample parking in Buckhead and is uncalled for for a hotel to charge so much for parking when there is a huge free lot next door at the mall.
July 2, 2014
Rated 4 out of 5 by Giaa wedding
music in Whiskey bar was not diverse.
waitress in Whiskey bar was ignorant to the fact I could order room service and eat in the bar. didn't try to make any accomodations for food for the party
food in cook hall was good
shower and bathroom are "cool"
July 15, 2014
Rated 5 out of 5 by Johnny2427 Above and beyond superior service
I have been traveling for 20 years and can't say enough about the exceptional service at the W Buckhead. I needed to have some copies made and Lawanna made sure it was taken care of. I asked for my room snacks to be re-stocked because I like to take the jars of gummy bears home to my boys. The staff member brought me two jars right away and said they were complimentary. The best part was the amazing bartender at Cook Hall. He spent time with me explaining the amazing cocktails he created and even shared recipes. I wish all of my stays at Starwood properties were as amazing as this!!!!
June 11, 2013
Rated 3 out of 5 by ryantahoe A little disappointed
Upon arrival, the valet staff was warm and responsive. The gentleman who checked us in was welcoming and nice but did not mention any of the SPG Platinum benefits that come with a typical stay; he didn't offer breakfast coupons, late check out, or a room upgrade. Not a big deal. He told me there were no room upgrades available except for possibly putting us on a higher floor. The other Welcome Agent told the guests checking in next to us that the hotel was not near capacity. I don't really like to ask for an upgrade, but I will if nothing is mentioned of it at check in. The room was nice enough. Carpets dirty in the hallway and pool closes very early. Whiskey Blue staff was great and a very fun atmosphere there. The house shuttle to the mall was very nice with a very hospitable driver. The beds are quite comfortable and shower nice. Only 1 complimentary bottle of water in the room. Overall a nice place. The lady at check out was very kind.
July 7, 2014
Rated 5 out of 5 by Silverfox11 The overall ambiance of the hotel
This was my first stay at The W. From the moment we walked in I knew I had chosen a winner. The lounge was beautiful and lively with nice music by the DJ. The staff was very friendly. I was very impressed by the decor of the room as well.
July 13, 2014
Rated 5 out of 5 by javery91 Wonderful and classy experience!
The hotel has a very funky and chic theme which made the experience so much better than a normal hotel. The staff was very attentive and did everything they could to keep their guests happy. The valet guys were professional and quick and I even got picked-up by the complimentary shuttle after the Peachtree Road Race! It was just a fabulous time.
July 7, 2014
Rated 1 out of 5 by FrequentFlier247 Terrible Customer Service
I am a Delta Diamond FF and signed up for crossover rewards. On the Delta website is says that I get free internet, room enhancements, and 4PM checkout. The person at the front desk Kyanna R. said that she did not know anything about those rewards for Delta Diamond Elite members. So I called Delta and they confirmed that I do get those benefits and just to be safe the connected me to a Starwood representative. The SPG representative also confirmed that I am supposed to get those benefits and asked to speak to the front desk. The front desk even after speaking to their own customer service rep refused to acknowledge that I am supposed to get the benefits and said that they do not extend crossover rewards at their property. So this property does not extend benefits granted by their parent company and advertised on their website. This is false advertising and horrible customer service. So if you are a Delta Platinum or Diamond Elite member don't stay here. The next letter I write will be to the corporate headquarters to ask why their Atlanta Buckhead property is different than all the rest.
July 14, 2014
Rated 5 out of 5 by FrequentTraveler13 FUN AND PLAY PACKAGE
Another amazing W experience. This hotel is located in the elite and posh BUCKHEAD area. The staff was helpful and friendly. Rooms were great. The MARTA station is right across from the W and MARTA takes you straight to the Atlanta airport very quickly and for cheap. Choose for a fun and play stay.
March 23, 2013
Rated 3 out of 5 by YoPro16 Late Night Walk-in W Buckhead
This is my first time staying at a W. Everything was solid and close enough to what I expected with exception of the bathroom. For the basic room, the bathroom was small (like a half-bath, with a sink outside), instead of a normal full size bathroom that comes with similar priced rooms else where.
I should add that I only upgraded my SPG membership to Gold following the stay, so I didn't get to enjoy any of the Starwood Gold benefits (which may have upgraded my room).
June 17, 2014
Rated 5 out of 5 by ReneSATX The W is the lateset in today's hotels.
I have stayed at many hotels and my W experience is my new standard. Anything less is just not acceptable. Thank you W for setting the standard in lodging comfort.
July 13, 2014
Rated 5 out of 5 by Jackson51 Location superb
Great attention to detail in all aspects of the stay. Concierge parking takes a little effort but not an issue If you plan for delay.
July 14, 2014
Rated 4 out of 5 by Jeff0614 Great place for a meeting.
Hotel is convienantly located by a MARTA station allowing easy access from the airport. The meeting room room easily accomodated the 24 - 30 attendees. Food at Cook Hall was very good. Exercise facilities were sparse. Room was small. A couple of the machines were broke (bike and ellipticals) and it appears no effort was made to repair them during the stay. Only a few weight machines were available. Overall, I had an enjoyable and productive meeting.
June 20, 2014
Rated 2 out of 5 by Janieboo Very disappointing
Room and bath very small. Air conditioning unit came on every 15 or so minutes and sounded like a race car revving its engine. Very hard to sleep.
July 13, 2014
Rated 5 out of 5 by TerryChicago Another great stay.
Comfortable. Chic environment. Clean. Love the bathroom products. They were kind to offer me comped drinks during happy hour.
July 13, 2014
Rated 5 out of 5 by evan5453 Fantastic Stay
was an excellent experience
July 14, 2014
Rated 5 out of 5 by Attitude2007 One of the Best!!
From Valet to Reception to Dinner to Whiskey Blue ALL were first class. We will definitely be coming back here every time in Atlanta. Cat in Whiskey Blue and Jesse in the Cook Hall as well as Gift in the Valet staff should be complimented. They are definitely the cream of the crop. With over 700 nights in SPG properties around the world under my belt. This property is in the top 5. Congratulations to the staff!!
June 23, 2014
Rated 5 out of 5 by WeekendWayne First but not my last time at a W-Hotel
We stayed there for the 4th of July.to watch the Lenox Square fireworks. If you like fireworks and want to view them from a great hotel, then this is the place.
Everyone on staff did a superb job! My compliments to each and every one of them.
July 6, 2014
Rated 5 out of 5 by Jules151 Great Meeting Venue
I stayed here on business and found it a great place stay with fabulous meeting rooms and service. Highly recommended place for business!
July 9, 2014
Rated 3 out of 5 by pauley Shower and sink water flow unsatisfactory
VERY bad showerhead. Working ok but bad choice for a tub shower. Whole tub is covered with broad spray. Nowhere to move to escape water spray. Cannot bend down or hair gets washed. My wife didn't like at all either. Hits her make up and hair. Sink near zero water pressure. Extremely expensive breakfast snacks.
June 30, 2014
Rated 1 out of 5 by JoseFam Noisy and may have bedbugs
I reserved a room as a surprise for my husband's birthday. Initial appearances were encouraging - the staff was certainly pleasant and helpful - but despite the warnings outside the elevator on the floor, the other guests were very noisy. The A/C was very loud too. Finally, a day after our stay, we're both itching like crazy and have discovered at least ten tiny bites each. I can't say for sure that it was bedbugs - I checked and this hotel didn't have any reports anywhere - but we haven't been anywhere else in the last 48 hours. We won't stay there again.
August 6, 2012