Rated 4 out of 5 by OSU2013 Weekend Stay
We spent two nights on our first visit to Atlanta. Very nice hotel and staff were extremely friendly. We had an issue with our bill upon returning home and checking our email. A quick phone call to the hotel, and we were assured the bill would be corrected.
We would definitely stay again as the hotel was beautiful and plenty of shopping and restaurants nearby.
December 16, 2013
Rated 5 out of 5 by PNutz Thanks to Christina!
My friends and I decided to bring in the New Year with a stay at the W. Though the registration line was a bit long, it moved very quickly (and being given glasses of chilled champagne didn't hurt!). Christina had our keys ready in 2 seconds and we were on our way! She was extremely friendly! Thanks again for the wonderful stay....and see you again very soon!
January 6, 2012
Rated 2 out of 5 by tsj5788 noise
my room was on 11th floor and there was serious noise coming from above. Was too tired when i got in to deal with it so fell asleep but was awoken at 2:30 with same noises. Wind was causing the door in the rooftop bar to bang so i was moved to 3rd level where at 5:30 the trucks backing up were beeping. first poor experience at a starwood property
January 23, 2014
Rated 4 out of 5 by xoxoxo - tips
1) Better toliet paper
2) bathroom area was too small
3) No - TNT in room? No NBA playoffs :(
May 15, 2014
Rated 3 out of 5 by amymarie1976 W Buckhead needs a little work
As you know, the W is always above the top with excellence. This stay, not so much. Both beds were dirty with stains and hair on the white sheets. The shower curtain was also in the same condition, stained and had hair on it. The heating unit in my room #326 made loud banging noises. I did update housekeeping and the front desk before leaving.
January 15, 2014
Rated 4 out of 5 by Chloe347 Food needs improving
Hi, the room was comfortable, though a bit small compared to other hotels. The room service food was mediocre. This is the second time I ordered room service and the food that came was cold (when it should be hot) and bland. I appreciate the Bliss shampoo and conditioner though. The staff was very nice.
March 19, 2014
Rated 4 out of 5 by Weekender1 Great Location
Great location. Staff extremely friendly and helpful. Rooftop bar a hopping spot. Walking distance to restaurants and shopping.
Downside - Air Conditioner in the room very loud and either on and cold or off and hot (and this was Spring not summer). Also, the table in the room was right in front of the A/C so no one could possibly sit there and use it.
April 21, 2012
Rated 3 out of 5 by Mare Trouble sleeping
The air conditioning in the room was not able to hold the temperature very well, so it cycled on and off very frequently. It is also quite loud, and between the warmth and the noise, we couldn't fall asleep until about 4 AM, when we were so thoroughly exhausted. It was very disappointing, as everything else about the hotel and staff is great.
May 20, 2012
Rated 5 out of 5 by gap60 WOW, this hotel has the BEST Staff!!!!
The W Atlanta - Buckhead..The staff is nothing short of professional, warm, accommodating, just flat out fantastic...exceeded my expectations!!!! Starting from Ernesto at the front desk, to the reception received by Felicia and Scott, it's like a home away from home and not the typical drain that business trips tend to be. THANKS...
November 17, 2011
Rated 5 out of 5 by BizTravellerATL Home Away from Home
I've been staying every week exclusively at this hotel (W Atlanta-Buckhead) so far this year, and plan to do so for the rest of the year.
Staff (front desk, whatever-whenever, to valet attendance) clearly show appreciation and genuine care to your need.
April 1, 2014
Rated 5 out of 5 by Aimee Friendliest staff imaginable!!!
We had a great visit from beginning to end. My friend and I wanted a get a way week end to relax, eat good food and have fun at night. All of that happened. This is the friendlist staff around in every department ! Especially Scott at the front desk who also appreared in practically every department helping out. He is the BEST!
August 29, 2012
Rated 5 out of 5 by gld1958 Fantastic
Our stay was fantastic. The staff were attentive and our experience was excellent. Thanks to everyone who made our weekend getaway a wonderful time.
April 28, 2014
Rated 5 out of 5 by SHADOW08 FAMILY NIGHT OUT
I stayed at this W hotel with family members for the evening. Staff was responsive to having us on the same floor, and were every pleasant during our stay even with the chaos of a High school prom at the hotel.Stayed here in the past, and would do so again.
March 26, 2014
Rated 4 out of 5 by puddle Atlanta W...a staple
The Atlanta W is a staple for easy, nice and conveniently located hotel experience in a great town. The bar scene on the roof is hip and a great end to a busy business day. I have stayed at least 5 times in the last 12 months...consistently good.
March 30, 2014
Rated 2 out of 5 by Jmnick1 Nightclub Nightmare!
This hotel was excellent and the staff was wonderful, however I was not impressed with the 100's of strangers up and down the elevator all night to go to the rooftop nightclub, which made the use of your room key to access the elevator totally useless as far as safety is concerned. I thought half of the women going to this nightclub were streetwalkers.
If this wonderful property must keep this club they should have a separate elevator or move it to the location of the lobby restaurant.
This property needs to make a choice, do they want to be a 5 star hotel or a nightclub that attracts questionable people. It totally ruined my stay and i did not feel safe.
My stay was horrible ONLY because of the nightclub. God help anyone who had children and witnessed the half naked women traipsing through the lobby.
Otherwise, This property was fantastic and the staff was great! I will not spend my money there again if the nightclub is still operating on my next trip to Atlanta.
November 25, 2013
Rated 4 out of 5 by traveler2010 Staff
The hotel and location is great however, the staff was sub-par. It seemed as though it was every department's first day with knowledge and professionalism lacking tremendously. Unfortunately, this is a common theme in the W chain throughout the US. Very trendy and fun but the staff is not up to par with the clientele.
August 25, 2012
Rated 2 out of 5 by Ladybug1316 Short Staffed
I had what I thought was going to be the pleasure of staying at your hotel last Friday. Upon check in (at 9PM) I was told that the room I reserved was not ready due to a spike in occupancy. They assured me it wouldn't take long to clean me a new room and they would come find my boyfriend and I when it was ready. 2 hours later after bunking out in Whiskey Blue we went down to check the status of the room. They still did not have the room we reserved ready but they offered us a room with a 2x bed. This would have been fine if I was staying with one of my sisters but slightly impractical for my boyfriend and I. We continued to wait. Finally the room was ready. However it took us 2 trips in the elevator from our room to get keys that worked to our room. Exhausted we staggered in the room and went to sleep. Only to find a dirty room when we woke- Stained sheets, opened food from the munchie bar that I ended up being charged for....etc. Needless to say I will not stay here again.
June 5, 2012
Rated 4 out of 5 by Amanda87 W is for Wonderful
Everything about the hotel was great! The staff was so friendly and helpful. The bed was so comfortable and inviting. The bathroom was small and the door to the bathroom doesn't provide very much privacy. But everything else out weighed that. We would definitely stay at the W again.
February 11, 2014
Rated 5 out of 5 by Granni W Hotel in Buckhead
This was my first stay and it was beyond perfect. The room was well appointed. The bed was excellent to sleep in. I enjoyed the interaction with the employees who were professional and very user-friendly.
April 5, 2014
Rated 4 out of 5 by SHADOW08 GREAT LOCATION AND ATMOSPHERE
VISIT WAS FOR RECREATION.STAFF WAS FRIENDLY AND ROOMS WERE CLEAN. LOCATION NEXT TO MALL WAS GREAT. MARTA TO GEOGIA DOME IS LOCATED AROUND THE CORNER: MADE IT MORE PRACTICAL THAN DRIVING. RESTAURANT DOWNSTAIRS SERVES AN AWESOME BREAKFAST WHICH WE ALL ENJOYED. WILL VISIT THIS PROPERTY AGAIN.
October 27, 2013
Rated 1 out of 5 by MKJuly4 Double Charges
One of the worst stays in the hotel. They have quietly charged me twice for my one night stays in the hotel and 2nd charge is more than the first.
Be careful staying at this hotel and check you credit card. Its nightmare if I had not checked my Amex Card they would have got away with this.
July 22, 2012
Rated 5 out of 5 by DPS18 The BEST Staff!
The staff and management were great! Every need I had was met. This particular stay the weather was freezing and the valet attendants made sure I didn't have to wait out in the cold for my car, when I got in my car the heat was BLOWING! I will be staying here every visit to Atlanta!
December 17, 2013
Rated 5 out of 5 by bastrop Very Comfortable Hotel
The hotel was very comfortable and even provided a White Noise Machine to help with sleep. The hotel staff was excellent and the location is ideal for shopping.
April 9, 2014
Rated 5 out of 5 by Julio2014 Excellent Time in W Buckhead
I had a excellent time at the Hotel
April 28, 2014
Rated 5 out of 5 by legs623 The little things that make a difference.
The mats in the elevators are changed according to the time of day. When you get in the elevator in the morning it says "Good Morning" and after lunch "Good Afternoon" and so on. Just knowing somebody took the time to change them made you feel special.
January 17, 2014
Rated 3 out of 5 by George21 Recent visit
The staff was excelent, cooperative, helpful, and polite. Your bathrooms are seriously lacking. No place to hang a towel after showering. Turning shower on requires putting your arm through hot water to adjust temp.
March 3, 2014
Rated 5 out of 5 by Cooper2014 Hotel dynamic
Hotel was very comfortable with outstanding service! Facility great for conferences and room temperature just right. CLEAN and great location.
April 5, 2014
Rated 4 out of 5 by Happy34 This hotel has great complimentaries
Thanks to Tawana who is the supervisor manager our stay at the W Hotel Buckhead was extremely nice. My cousin and I celebrated our birthdays at the hotel while visting the Buckhead area. Thanks so much and we will consider staying here again in the near future.
August 6, 2012
Rated 3 out of 5 by MattGAttorney 32 Dollars for Parking!!
This hotel is fine, but 32 dollars for parking...in Atlanta, for one night, is outragoues. Shame on me for not looking first, but I assumed a reasonable parking rate.
March 24, 2014
Rated 4 out of 5 by Bob714 Quit texting me!
Being able to text a number to the valet to bring my car around is great. HOWEVER, I received an automated reply text at 1:40 AM waking me up one night and just received another at 8:14 AM the day AFTER I checked out!
January 29, 2014