Rated 3 out of 5 by Perullo Did not meet expectations
As a platinum SPG member, I live in hotels over 100 nights a year. I have high expectations for my vacations and only like to stay in the best hotels. I have earned this because of the frequency of my travel for business.
I have stayed in the Downtown W in Atlanta and had very high expectations (as I would with any W Hotel) for the W Buckhead. The reason I switched was because Buckhead was closer to my friends and I was there on vacation.
Compared to the W Atlanta Downtown, this hotel has a long way to go. Just speaking ascetically, the hotel is very average for a W Hotel. It isn't the most sleek hotel and felt older. There was nothing in the architecture that blew me away or made my trip more enjoyable. I was very underwhelmed with everything I saw.
One of my favorite things (IF NOT MY ABSOLUTE FAVORITE) about SPG hotels and W Hotels in particular, are the kindness and professionalism of the hotel staff. They do everything in their power to make your stay incredible. This hotel unfortunately, did not follow the same protocol.
From checkin, I was barely acknowledged for being Platinum member. I wasn't upgraded, even after I asked for an upgrade. It VERY RARELY happens that I don't get upgraded, only if the hotel is COMPLETELY sold out. I knew the hotel wasn't sold out because I booked the room myself and there were open suites. That was very surprising to me.
The room was below average. If the most basic rooms at W Hotels are still usually very pretty and well designed. My room was bland and small. At the W Atlanta Downtown, I was upgraded to a WOW Suite (which is one of their biggest) and my room took my breath away. The staff made sure my staff was one I would remember. I experienced nothing like this at the W Buckhead.
The part the most frustrates me is I've seen times where the Buckhead is more expensive than the W Downtown. If you are staying in Atlanta, I would urge you to make the 20 minute commute to Buckhead and stay in a MUCH nicer hotel. The staff kinder and more involved as well as the rooms are exponentially better.
June 28, 2016
Rated 2 out of 5 by Sy19 Noisemakers
Loud patrons past midnight until the early morning hours ~ possibly from the hotel lounge/bar
June 21, 2016
Rated 4 out of 5 by caaz Nice Hotel however the staff are not attentive
I arrived at 10 PM as I was traveling from the west coast. at 10:45 I went to get dinner and the hostess asked the chef if he would still cook something in Cook Hall and the chef said yes (the restaurant closes at 11). I went to the bar to get a quick meal and the bartender quickly told me the restaurant wasn't serving but he would check. I got up and left.
May 24, 2016
Rated 4 out of 5 by RUGBY16 Stylish
The lighting in the room needs to be turned on individually and subsequently all turned off for sleeping. Not ideal.
May 13, 2016
Rated 2 out of 5 by L415 Smallest room ever
This was my 1st & last time staying at a W Hotel. I love Westin & Sheraton hotels, so with this being a SPG property I was thinking the W would be in the same category. I called the hotel while I was considering making the the reservation. I was told that the room I stayed in would include a bigger, nicer room & that 2 drinks would be included as well. We were not satisfied with the room, it is hands down the smallest room o have ever stayed in, especially the extra tiny bathroom.... also I was not told about anything being included with the room & was not given any drink vouchers. When I did the reservation, I stated that I would like a refrigerator & microwave in the room, which of course we did not receive neither. When I called the front desk after getting into our room to ask about it, I was told that there were not any left. Also it was my birthday weekend & I wish I had made another hotel choice. So I was not satisfied for the amount I paid.
April 18, 2016
Rated 1 out of 5 by doctor12345 Forget SPG
Don't have courtesy to welcome platinum members. It's not in their DNA to upgrade - do not stay here.
April 6, 2016
Rated 5 out of 5 by Sugnbran Birthday weekend getaway
It was a weekend getaway for his birthday. It exceeded all expectations! The facility was beautiful, staff inviting, room was beautiful! Loved the card access to get to your floor. We had a great laugh at how stocked the room was with beverages and snacks (all for a fee I might add) but cute. Need to talk to someone about charging to use the bottle opener though! Side eye... He enjoyed every moment of our stay, as did I! We definitely plan to visit again!
March 27, 2016
Rated 5 out of 5 by MelAtl Amazing Hotel!
Booked last minute on a Saturday. Received a fantastic rate for this upscale hotel. They even took time to leave a birthday surprise in our room prior to arrival! Loved the view and great location. Bruno is awesome there! Can't wait to go back. Atmosphere is set as soon as you walk in.
March 21, 2016