Rated 5 out of 5 by Yasury Welcoming stay
I really enjoyed my stay been my first time in Atlanta everything was perfect. ..the shower was really wonderful after that long hike up stone Mountain and the bed was great when it came time to sleeping but in overall great staff and great customer service I definitely will come back and stay again
August 23, 2016
Rated 3 out of 5 by Banyantree I'm done staying here.
I've stayed here several times and I'm officially done. This W is just so-so. There is too much partying done here on the weekend due to the rooftop bar, and between the loudness going on in all the public areas, and the party brought back to the rooms, and then just general street noise, I can't get a good nights sleep here. In addition to this, too many mistakes made in my room reservation and then lack of care in fixing it despite being a platinum Starwood member. Really think there is a lack of urgency in helpfulness in the staff that you usually don't see at other Starwood properties. Never again.
August 22, 2016
Rated 3 out of 5 by PapaSmurf1914 Great Staff / Poor Room
Starwood member. Chose W Hotel Atlanta to celebrate spouses birthday. Purchased the Extreme Wow Room. Staff was great with placing balloons and wine in room; however, room itself was not up to par for the money paid. "Blackout blinds" were not operational. When tech came to repair it was obvious he wasn't sure how to operate or repair. Bose stereo system was inop. When brought to attention of front desk they informed me they were aware of the problem and "...it was like that in quite a few rooms they just hadn't removed them". This obvious error should have been brought to my attention prior to purchasing the room and would have given me the option of choosing another. False advertising. Cleaning attendant did not clean room during the time we were there. Left used glasses in room and did not replace with new ones. Did not sweep floor...only "remade" beds. Bathroom shower remote control was inop...no batteries. Should have been checked prior to my check-in. Overall these below standard items (again, this is based upon purchasing one of their elite rooms - the Extreme Wow Room - which by its type should have warranted more attention) put a dark cloud on the celebration. In the front desk's defense, after I brought the initial concern, the Bose speakers not working, they did credit me with 1,000 Starwood points; HOWEVER, all of the other items were noticed after that and nothing was doing to accomodate me. I felt at least a night should have been comp'd or etc. Maybe I'm asking too much; however, again, I didn't get the standard room, I purchased one of their elite rooms...that alone warrants more consideration. Would not recommend this "W" location to anyone. If you do decide to stay there, ask to check out room thoroughly before checking in.
August 9, 2016
Rated 4 out of 5 by cj3k Reggie is the MAN!
Great hotel but just wanted to give props to Reggie the insider who has been killing it for the hotel! Stay at the hotel frequently for business but since moving to Atlanta been back to participate in the extracurricilars that Reggie has setup. 4th of July pool party was great. Great DJ and music, great drinks, and classy. Took care of the whole thing and made sure it went off without any problems. Also running some fitness class stuff from the pool deck. Definitely worth checking out to see whats going on when staying at the hotel.
Keep up the good work and heres to a great Summer 16!
July 17, 2016
Rated 4 out of 5 by DNS1026 Wonderful Property
The hotel is in a wonderful neighborhood surrounded by great shopping and restaurants.
July 9, 2016
Rated 5 out of 5 by CATHY70 HOTEL WAS IN A GREAT LOCATION FOR EVERYTHING I NEEDED
MY FIRST TIME IN THIS HOTEL WAS A GREAT EXPERIENCE. I LOVE THE LOBBY AREA. CHECK-IN WAS TIMELY AND WE WERE IN OUR ROOM IN ABOUT 10 TO 15 MINS. THE VIEW OF PEACHTREE STREET WAS GREAT. IT WAS GREAT FOR ME. I WANTED TO BE CLOSE TO THE BEGINNING OF THE PREACHTREE ROAD RACE. MY HUSBAND COULD SEE THE ROAD RACE FROM OUR ROOM. EVERYTHING WE NEEDED WAS IN WALKING DISTANCE. LOVE THIS HOTEL. WILL BOOK FOR 2017 ROAD RACE .
July 5, 2016
Rated 3 out of 5 by Perullo Did not meet expectations
As a platinum SPG member, I live in hotels over 100 nights a year. I have high expectations for my vacations and only like to stay in the best hotels. I have earned this because of the frequency of my travel for business.
I have stayed in the Downtown W in Atlanta and had very high expectations (as I would with any W Hotel) for the W Buckhead. The reason I switched was because Buckhead was closer to my friends and I was there on vacation.
Compared to the W Atlanta Downtown, this hotel has a long way to go. Just speaking ascetically, the hotel is very average for a W Hotel. It isn't the most sleek hotel and felt older. There was nothing in the architecture that blew me away or made my trip more enjoyable. I was very underwhelmed with everything I saw.
One of my favorite things (IF NOT MY ABSOLUTE FAVORITE) about SPG hotels and W Hotels in particular, are the kindness and professionalism of the hotel staff. They do everything in their power to make your stay incredible. This hotel unfortunately, did not follow the same protocol.
From checkin, I was barely acknowledged for being Platinum member. I wasn't upgraded, even after I asked for an upgrade. It VERY RARELY happens that I don't get upgraded, only if the hotel is COMPLETELY sold out. I knew the hotel wasn't sold out because I booked the room myself and there were open suites. That was very surprising to me.
The room was below average. If the most basic rooms at W Hotels are still usually very pretty and well designed. My room was bland and small. At the W Atlanta Downtown, I was upgraded to a WOW Suite (which is one of their biggest) and my room took my breath away. The staff made sure my staff was one I would remember. I experienced nothing like this at the W Buckhead.
The part the most frustrates me is I've seen times where the Buckhead is more expensive than the W Downtown. If you are staying in Atlanta, I would urge you to make the 20 minute commute to Buckhead and stay in a MUCH nicer hotel. The staff kinder and more involved as well as the rooms are exponentially better.
June 28, 2016
Rated 2 out of 5 by Sy19 Noisemakers
Loud patrons past midnight until the early morning hours ~ possibly from the hotel lounge/bar
June 21, 2016