Rated 5 out of 5 by Brunymar Service is excellent
Personnel is excellent, they have always a smile and we feel like a queen.
July 22, 2014
Rated 5 out of 5 by TaraD13 When will I ever learn?
This hotel has saved us TWICE now! The first time we went to Vieques we rented a home that ended up having no working air conditioning which was not going to work with our 3 small children so we ran to the W hotel as fast as we could & knew we'd found a true paradise on this island! The second time we stayed just this past week I thought since it was just my husband & I that we thought we'd try to stay at another hotel that had no AC but looked cool online...wrong again! After three days with no AC, about 35 bug bites all over my body & a run in with a giant spider in the bathroom we called the W hotel at 10 PM begging for a room. They welcomed us once again with open arms, a great rate, kind service & an ocean front room for our last night on the island. The W Hotel is the best and most magical place to stay on this island & I will only stay here for all future trips...lesson FINALLY learned! The W hotel has amazing dining, great pool, fun activities, great decor & luxurious modern rooms & amenities. The staff is amazing as well! I can't think of one bad thing to say about the place! So...save your sanity, learn from my mistakes & stay here! You'll be so glad you did!
July 13, 2014
Rated 2 out of 5 by Marty The Hotel has unsatisfactory service
There was no chest of drawers to atore clothes . The pool was not heated. There were no floats. We had to request shampoo, conditioner, moisturizer and towels several times during our stay. The service was not up to Starwood's standards.
February 14, 2013
Rated 5 out of 5 by vieques Great view, beautiful scenery
I loved my stay in W Vieques. I woke up with the sound of waves in my Spectacular Ocean View Oasis in the morning, and went to sleep with the sound of waves as a lullaby. The scenery was beautiful in the resort - very careful design of landscape; great use of color and design in the living room. It was a small resort, but offered private and romantic experience for a couple - comfy chairs and hammock spread in the living room (public lounge) and throughout the resort. The social couch area around a fire pit was also a nice touch. I also loved kayaking in biobay.
Only few disappointing experiences... There was no jacuzzi and the pool was not heated.. The water in the pool was quite chilly (despite its perfect 85 degree weather), so uncomfortable to swim inside.
We also required to have in-room sleepers a couple of times. The front desk promised to bring them, yet they never actually did it.
Food and beverage were just ok for the price. We had breakfast, lunch, and dinner in the resort during our stay. We loved the view from the restaurant, though.
December 17, 2012
Rated 4 out of 5 by Scrappy Overall - Great Place
Hotel setting and view is truly amazing. Staff is excellent and incredibly friendly and helpful. WIFI is great for such a remote location and plenty of onsite activities. Food options are good and food is very good for a resort. My only complaint about the hotel is cleanliness. Don't get me wrong the hotel is generally very clean but it could be better. The staff just does not clean up debris quickly enough. I would walk around the grounds at 8 AM and see cups and bottles around the pools clearly from the night prior (we went to the black pool at 11 AM and small trash can was overflowing with trash from prior night). And the staff does not pick up quickly enough after serving food at the pool. Another example is the maid staff. We used in room wine glassses and they did not clean or replace the glasses. The clean job by maid staff was just ok. Also, they delivered shampoo/conditioner/etctera regardless of whether used or not. By the time we checked out we must of had 20 or so bottles piling up in the room. Rooms and views are amazing BTW. Stay here for sure.
April 3, 2013
Rated 5 out of 5 by PIrwin Beautiful and great staff
The rooms are great. All of the staff was fabulous. We enjoyed the food, drinks and the atmosphere. Angle the manager was very friendly. I would recommend to anyone looking for a place to relax. The views are great.
April 5, 2014
Rated 5 out of 5 by Morarosas EXCELENTE
An espectacular stay, great customer service!!!
July 23, 2014
Rated 3 out of 5 by Samah126 Muddy all over and dirty
Restaurant food is not made by a chef like you state i asked for a filet medium they gave ot well done, for the $210 bill i expect a little bit more.
It was rainy and they didint clean the premises and i slipped in the mud.
September 9, 2013
Rated 5 out of 5 by AMEC A must visit!!!
A Tropical paradise, Excellent Food, Service. An alternative for small business meetings or destination weddings, a must visit in your check list.
June 23, 2014
Rated 5 out of 5 by Naponte The W Resort is great
My experience in the Resort was of great
July 23, 2014
Rated 5 out of 5 by FamRivera Excelent Getaway
Great getaway stay, great food and employee attention to all our needs. Great experience will recommend to everyone.
July 1, 2014
Rated 5 out of 5 by jordan23 Great hotel!!
It is a great get away and the perfect place to enjoy a honeymoon or a special occasion with your significant one. The staff is very friendly, food was great, the surroundings and the view are breath taking.
November 22, 2013
Rated 5 out of 5 by neon24 I just love W Vieques
I love this hotel! So many memories...Love the pool, the staff at the pool and the lobby. At night you can see so many stars it's incredible. Can't wait to stay here again this year and many years to come.
May 28, 2013
Rated 5 out of 5 by Bonbon83 Simply amazing!
It's a trek out to the island of vieques, but the W is totally worth it! We had our honeymoon there, and they upgraded us to a great room and took care of our every needs. We can't WAIT to go back!
November 24, 2012
Rated 5 out of 5 by SwannIII W RETREAT & SPA - VIEQUES ISLAND
Amazing destination. Beautiful hotel in a picturesque setting. Perfect for a honeymoon or a romantic getaway.
June 23, 2014
Rated 5 out of 5 by ljorti66 Excellent for a short stay
The security and comfort of this hotel in such a small Island is a plus. Food price in the hotel is a litter high for local tourist. The beach area is not the best but it is ok for sun batting.
May 31, 2013
Rated 5 out of 5 by msjohnson101 Very helpful in time of need
We became stranded on Vieques due to weather, the W was the only hotel on the island with rooms. The staff were very friendly and accomidating to us, especially Arturo who helped us check in.
April 1, 2013
Rated 5 out of 5 by Horse2013 Christmas new year
Family vacation very relaxing nice beach fun hotel
Recommend renting car to visit other beaches
I have visited many Starwood hotels in Carribean and Mexico
This is a resort to visit again
January 11, 2014
Rated 4 out of 5 by parrothead001 Nice
the hotel is very nice with alot of pleasures , but no coffee pots in room , no clock, no refridge , nothing that allows you to hold up in your room. the eary riser must wait for coffee
March 3, 2013
Rated 4 out of 5 by ClaireA An Oasis on Vieques
We had a great time at the W. It's definitely the nicest place to stay on the island but it does have its ups and downs.
The good? Airport shuttles are free, they have coffee and orange water in the lobby daily, the recreational gear for the beach is free to use, the pool is excellent and the food at Sorce' is super good. I slept like a rock on the super comfy beds, the bath tubs are very nice and the view in the ocean-front room is to die for.
The bad? The concierge is almost never at the desk and they don't always answer the phone for room service and wake-up calls. There was something a little fishy smelling near the pool that wafted our way throughout the visit. I couldn't tell if it was trash or a dead iguana. Either way, they should take care of that. We tried to play pool one night but the cues had the tips broken off . . . perhaps something that should be fixed since they have an awesome black light pool table. We also got a little bit of hassle for bringing our own non-alcoholic beverages (i.e. water and juice) down by the pool. I never heard of a rule where you can't bring outside food into a hotel area, unless it's alcohol of course. The lighting in the rooms is also a bit weird. As an energy saving technique, they make it where you have to insert a key in this lighting dock by your door to get the lights to work. I get it, but it's inconvenient when my husband pulls the key out to run get a drink and I'm in a dark shower.
All in all, the W was a good experience. The things that need to be worked on are minor and don't take away from the fact that it's a nice place to stay. They're just minor improvements that need to be made to make it a first class trip.
August 19, 2014
Rated 5 out of 5 by KateB Amazing Hotel
I had an incredible stay at this hotel, the concierge were very proactive in helping me make plans and the Whatever Whenever department were always friendly and accommodating, thanks!
September 2, 2012
Rated 3 out of 5 by DW11 Beautiful grounds but...
I was placed in wrong room. The room had holes in the wall. Housekeeping failed to leave fresh toiletries. The bathroom walls were scratched and in need of paint. I was disappointed.
November 23, 2012
Rated 5 out of 5 Carribean jewel
Staff was very attentive and accomodating. Facility well cared for. Great location. Easy access from Puerto Rico and the airport in Vieques.
January 17, 2013
Rated 5 out of 5 by Nacer61 This hotel is excellent in the Caribbean
Excellent. The services is excellent
July 7, 2014
Rated 4 out of 5 by mapr89 Excellent Facilities-Mediocre Food
Food is overpriced. I don't mind paying for quality food but it was average.
June 23, 2014
Rated 5 out of 5 by ginnyo Vieques is great.
We had a nice vacation and the hotel was great.
July 3, 2014
Rated 4 out of 5 by ellen51 Quiet relaxing and chic
Beautiful W on undiscovered Vieques with all that you could need or want on a Caribbean vacation. Service is the only arena that needs a bit of help on this property,
January 17, 2013
Rated 4 out of 5 by erick78 Beatifull place
I love the hotel, the room was fantastic. Vieques is an amazing place. I feel a little disappointed with the restaurants. Was too much money for the food they serve.
July 29, 2013
Rated 5 out of 5 by Yoliek Best Resort
The resort is beautiful, the staff is superb (expect the front desk staff, they could use a little more customer service training). Hotel is must when I come back
May 2, 2013
Rated 5 out of 5 by MeronK I loved the resort!
The hotel is BEAUTIFUL and the staff was amazing. Leo at the front desk was great, 8am Yoga was great, food was great, housekeeping was great. LOVE LOVE LOVED IT!
June 16, 2013