Rated 5 out of 5 by Raoul First trip to Vieques
My girlfriend and I chose Vieques and the W as our first getaway together as neither of us had ever been. We are both well traveled so expectations were very high…
From our arrival at the small island airport and its W lounge, we were greeted and treated exceptionally well by the W staff. Ricky, our Ambassador, was friendly, courteous & helpful and ultimately assisted with a room change that we desired (wasn’t needed – just our choice). Blaine at Wet was tremendous with his service but was truly friendly and a great help with suggestions, explaining some of the idiosyncrasies of Vieques and much more. W, you’ve got some great people in these two.
The W is certainly nice as you approach but it’s only after you walk through the lobby and step outside that you really can appreciate how beautiful the setting is, fully appreciate the property and get the whole vibe of the place.
The first night we shared chicken soft tacos and shrimp quesadillas at Sorce – both were great but we highly recommend the quesadillas as a great light dinner or lunch. We had them 4 times during our stay!
Our advice is not to go to Vieques without renting a Jeep (Island Car Rental at the W was convenient). Most of the beaches are in undeveloped, protected areas and they are some of the most pristine beaches I’ve seen anywhere. Getting out and seeing the island, visiting Esparanza, Isabel II and the all the “wildlife” areas, seeing the roaming horses and getting a feel for the whole place shouldn’t be missed. This is a VERY laid back place with very nice people, a good bit of poverty but a wonderful culture to it.
Black Beard Sports on property will lend you snorkel gear for “free” (part of your $60/day resort fee) and we recommend renting a chairs for the beaches from them as well. Don’t get me wrong, the beaches at the W are great but can’t compete with others on the island…
Try Sol’s food truck for an amazing lunch near some of the best beaches (yes, a truck!), El Quenepo and, best of all, Next Course where we ate twice for really great meals. I’d call the last two for reservations to be safe.
The W Spa did a wonderful job with a couples massage in a room overlooking the ocean which has a wall of doors that we requested be opened during. There’s nothing like a great massage while listening to the ocean!
Also, do the Bio Bay tour if you haven’t seen one before. Choose a kayak tour if possible and, if you have a Jeep, you can meet the tour operator near the bay. Otherwise, you’ll spend too much time on the back & forth, etc. It’s truly amazing but you only need an hour on the water and another hour to put in and wind up – more than that is unnecessary. There are only a handful of these in the world and it is amazing to see.
February 3, 2013
Rated 2 out of 5 by Goldielocks Do NOT waste your time
I am a lifetime Starwood Gold Member and these lifetime points have all been accumulated at W Hotels around the world. I have NEVER experienced worse service in my life. Honestly, SPG should seriously consider removing this W from their chain as it is marring their reputation. I don't know if I will ever go to another W resort again. Very plainly, the staff just does not care. The manager should be fired because they are completely out of touch. Everyone we have spoken to about the resort feels the same way. The attitude by the staff is horrible. They are not customer service oriented, they do not want to solve problems and quite honestly they are lazy & rude.
We arrived at the hotel at 3:30pm to be told our room wasn't ready and they would come find us when it was ready. At 5pm I had to go back to check and they then said the room was ready. We got to the room and the toiletries in the bathroom were all half used. The glasses in the bathroom were dirty. The safe was still locked. There is a broken mini fridge outside our door that has now been there for three days and counting...... Our room service order was wrong. There is only one restaurant and they have no problem telling you it is booked when half the table are empty. We called ahead to ask for a specific bed configuration and they said it was fine when we arrived we had to call 5 times and go to the front desk to finally get it sorted but it leaves a horrible pal over the trip in the first 3 hours. The list goes on and on about service issues - or lack thereof.
The pool is absolutely ridiculous. It isn't big enough for the size of the resort so you have to get to the pool at 8am to get a chair. The hotel does nothing to help or make you feel welcome. Every other resort I have ever been to will add chairs and sort out seating to accommodate their guests.... not this place. They create a terrible environment at the pool and that is really the only thing to do because there is nothing to do on Vieques.....
Vieques as an island is a dump. There is nothing to do here so you are stuck at the resort that is not comfortable or service oriented so it starts to feel like torture.
After Cabo, Hawaii and the Caribbean this place is a an epic fail. Please don't waste your time.
December 30, 2013
Rated 5 out of 5 by LaurenStewartTravelBug Amazing Stay
From the first glance at this hotel I realized it was going to be a memorable stay. Not only is the hotel beautiful but the scenery and sounds are exquisite. I would truly like to recognize David at the front desk as our stay wouldn't have been the same without him. His high energy laughs and smiles are enough to make the whole hotel light up. He is very knowledgeable and helped us pick out the best excursions on the island. Its a must to see David when you arrive. I also would like to thank Juan who took our bags to our room and we had the pleasure of seeing him at the airport before we left. Such a kind staff here at the W. I would stay here again in a heartbeat. Thank you guy for making our stay amazing!
October 22, 2013
Rated 4 out of 5 by JAAR Spectacular Hotel / Service Needs A Boost
The location and facilities were excellent. You couldn't ask for a nice pool or room. The bar, pool, valet, and restaurant staff were excellent. However, the Concierge (W/W), Blackbeard's rentals, and Front Desk the weekend I stayed seemed very average and less than helpful at times. I found the Concierge always talking to an employee and actually directed me to the Front Desk when I approached for help. I've never seen that at a W. The lady at Blackbeard's seemed inconvenienced on the day I visited. When you have a super poo and F&B staff, the people who are average tend to stick out so I wanted to mention it.
December 5, 2012
Rated 4 out of 5 by igetaround any early deficiencies have been corrected
I started reading reviews 2 years ago in planning our trip. I wanted to spend wisely and have a great trip as a family. Some reviews weren't so great and left me scratching my head ("really? at a W? that doesn't sound right!") We stayed 2 rooms 7/31-8/7/13 and had a blast. Yes, it's a resort--there are daily fees (we used the kayaks once) and cheeseburgers/fish tacos are $15-25...menus are on the website. Get past that and realize you're paying for the view and the experience. The W lounge at VQS is GREAT (help yourself to the DonQ) for arrivals/departures. Juan at the lounge, Ronnie at the WET bar, and Abigail at the W Cafe were beyond words in making us feel welcome and at home.
August 16, 2013
Rated 5 out of 5 by Anika512 WOW OCEAN FRONT RETREAT - the best suite ever
I completely fell in love with this hotel and this island. Everyone was so welcoming, it was the perfect getaway. I couldn't have asked for a nicer staff, from checking in at the front desk to my final interaction while being dropped off at the airport, first class service all the way.
December 9, 2013
Rated 5 out of 5 by AL1YYZ AWESOME!!!!!!!!!
If you looked at Trip Advisor you may have considered not going to W Vieques as we did However-what we found last weekend Dec.14-17 was a pleasant surprise.
The property is beautiful- 2 fantastic beaches.2 great pools.
The restaurant is excellent- great food and great service.And I am an SPG Platinum and travel around the world and am very picky. The restaurant staff were wonderful. Jillian at breakfast and Javal for dinner were friendly, efficient, professional and exceeded our expectations.
All of the staff were helpful for both hotel and island advice. This W is ahidden gem for a Caribbean holiday.
December 19, 2012
Rated 5 out of 5 by Kathleen78 Beautiful Island!
One of the best vacations ever. This is a great place to go to get away from it all.
November 15, 2011
Rated 4 out of 5 by Lisabdj26 W Hotel amazing views, great staff and wonderful experience
Hotel was great (awesome location with amazing views). The staff were attentive and courteous. You definitely need a jeep while in town. Only complaints in regards to hotel are the cobblestone walkway (very uneven and a safety risk) and lack of restaurants (only one). It would also be nice if the spa had a steamroom and sauna added (with all day pass available to enjoy). Room and views are great. Pools are great. Horses roaming free are very cool.
November 24, 2013
Rated 5 out of 5 by mpbj11 An overall great experience
Overall, a great experience. A few items to improve. Yoga mats in exercise room need to be replaced. Equipment like paddles and snorkels are unavailable - that's what you pay the resort fee for. The adult beach is great, but you can't get umbrellas or chairs there. Food is very good. We wanted to watch the NCAA basketball games on a lobby TV, but the staff was unable to get their projection TV to work. The staff in general is very nice and helpful; Iris (sales) and Luis (security) deserve special mention. Our daughter received a bad sunburn and all were quite helpful. We will be back.
March 31, 2013
Rated 2 out of 5 by jsdh Not quite up to standards
I booked the W expecting to be blown away, but most of the stay was a disappointment. It met the basics of a beach resort hotel, but did not live up to 4 or 5 star standards. During our 3 night stay a large wedding party owned the property with almost all of their functions being held in the pool area rendering it unusable for other guests. The housekeeping was atrocious for a high scale resort and there was not much of an SPG platinum benefit. They are very clear that there is no early check in and no late check outs allowed (in fact on check out day our phone randomly rang once every 30 minutes starting at 8am, hint hint). The room upgrade was the bare minimum. There was also a touch of attitude we experienced throughout the stay, that mixed with the obnoxious crowd left a bad taste in our mouths...too bad, I really wanted to love it. On the positive side we had one great dinner experience and absolutely loved the island. My advise is to get out on the island and spend as little time at the W as possible.
August 19, 2013
Rated 4 out of 5 by Juancho A relaxing time away in paradise
A great place to get away and relax. A beautiful property very well kept. Very friendly staff. Spectacular views of the beach and ocean.
A couple of nits. The on site food for breakfast and lunch was great. But dinner was overpriced and not that appealing. It took over 4 hours to get into our room despite arriving late afternoon. We had to call several times to check on the status (staff never informed us). I agree with another reviewer that the rooms are very dark. A simple fix would be to add reading lights. In general the phone "whatever, whenever" calling system worked well.
April 3, 2013
Rated 4 out of 5 by K502 Beautiful property, lovely stay
My family of four had a fantastic six-night stay with SPG points for Spring Break. We were assigned an ocean-view room with two queens, just steps from the main pool. The grounds, facilities and rooms are beautiful, well-kept, and convey a unique island charm.
As we had heard from other reviews, it seems that developing a strong pool of service staff is a challenge for the hotel (it is the only full-service resport on the island). Yet, while we experienced a few service-related issues, they were quickly and satisfactorily remedied by the excellent management team.
Will will absolutely be back to enjoy the gorgeous views, the grazing whild horses, the balmy breezes, and the delicious passionfruit cocktails.
April 5, 2013
Rated 4 out of 5 by lcmmsc Spectacular views; resort shortcomings
The public areas of the retreat are lovely. For the high price, the guest rooms are poorly lit, not warm, and not well designed. The concrete like grey floors were not very clean. Generally, the service was mediocre, but as more guests came, the pool service became horrible. We noted a bit of an uprising by several different guests the day of departure - complaints about poor service. The place could be fantastic if you want to be in an isolated, chill spot, but SPG needs to train staff better. Even though not many guests, the Spa did not have anyone available to do a manicure.
February 10, 2013
Rated 4 out of 5 by K2Rooster Great Getaway
The W hotel is a great for a getaway vacation. The hotel grounds are outstanding so if you want to relax by the pool or firepit and get away from it all then this is the place to go. I would recommend getting off the property to go to better beaches on the south side of the island and definitely go on the Bio Bay tour. Taxi service is unreliable and costly since it is always $10 per person round trip to anywhere. I recommend going to dinner in Isabella for local food. Food and drinks are very expensive at the hotel but even though you are on a remote island it still seems high.
November 18, 2011
Rated 3 out of 5 by Greystone Vieques
The hotel location and access to the beach was great. As were most of the amenities. I was disappointed with attention to detail:
• Upon check in light bulb not working in shower, shower hook coming off, and remote had no battery power.
• Then when maintenance showed up they addressed the light bulb but had no work order for the hook … then when working on the hook left all the tools on the bathroom sink mixed in with my toiletries … not professional.
• Things like the resort offered sun tan lotion for two days but couldn’t seem to find the lotion for the rest of my stay.
• Had to ask twice (same day) for room cleaning …
• All in all a nice stay but I expected more from a W location especially at the rates charged.
April 16, 2013
Rated 4 out of 5 by gderbsnao1 Not entirely their fault
The room, facilities and staff were great. We lost water on the first day, then more repairs on the next and on our last our shower went out. For all the inconvenience we got one bottle of water and a free breakfast. they could have made more of an effort to make it up to the guests or warn us about early morning repairs.
November 23, 2013
Rated 2 out of 5 by Michael Disappointed
- aesthetics of the hotel are great
- all food and beverage staff (Arrelis and Isa in particular) were fantastic.
- Wake up call requested and never received.
- Spa appointments were made, we went to check in they said they had no record of the appointment (after confirming the day before.
- Rooms were not cleaned fully or timely. Manager said they were short-staffed for the amount of guests.
- Concierge staff contradicted each other.. one said they would book bio bay tour for us, the next day a different concierge said they don't do that.
February 19, 2013
Rated 4 out of 5 by MRC1984 Small, nice hotel / unsatisfactory beach
The staff, the decor and ambiance of the hotel met my expectations. However, the beach in front of the hotel, though it looks great from far, has rocks at the bottom instead of sand.
Because it is a small hotel all the guests congregate in the main area of it, and if you are looking for quiet peaceful time having a drink, it is difficult to find.
The big plus of the hotel is that it is located in Vieques. There you can run away (in a rental jeep) to many different beaches where you will surely find the peaceful setting not found in the hotel main areas.
August 5, 2013
Rated 4 out of 5 by Funguy Hotel facilities were great. Company events were not!
Overall, was a great resort. However during our trip there were 2 large corporate events on the property. The W closed the pool early one day for a company event and on another day they reserved over half of the pool area for another company....not good. The hotel management was very non-responsive to the guests when asked to accommodate everyone else. That was very disappointing given everyone has to pay the $60 per day resort fee.
The restaurant was also out of dinner items (e.g. Pork) because they used all of their pork for the company buffet dinner. When I questioned the manager about it he lied.
If the property is going to give special treatment to companies and ignore other guests, they should be more transparent.
March 17, 2013
Rated 4 out of 5 by elle1913 Beautiful Relaxing Resort
This one of the most aesthically pleasing W hotels that I have seen. It was ultra modern and very relaxing. I am going to be honest the staff does need work. The restaurant definitely needs improvement. If you come to this property make sure you rent a car and rent it early. You will not want to be limited to the hotel food. The hotel menu is limited, it is extremely expensive and it is not very tasty. You will want to go out to other places on the island to eat. Vieques is a beautiful sleepy beach island with great restaurants outside of the W that I enjoyed.
December 11, 2011
Rated 3 out of 5 by ES12 Beautiful hotel; unsatisfactory service
Last November, I stayed at the W resort in Bali and had an absolutely fantastic time - the facilities were impressive and the service was friendly and helpful. Unfortunately, my experience at the WVieques fell short. The grounds and rooms are very nice and well designed, however, the service was far below what I would expect from any hotel, and importantly, far below what you would expect from a W resort. There were a series of shortcomings which contributed to this view and despite articulating our disappointment, little was done to respond to the feedback.
November 16, 2012
Rated 3 out of 5 by DrRod Over Rated
I travel about 60 nights a year so I am not writing as a novice when it comes to destination locations and quality travel. The island and property is very nice. In my opinion, this is below "W quality" (or even Westin) in several categories.
1. I am still wondering what is included in the $60.00 per person resort fee… No steam-sauna, no dry-sauna, no jacuzzi… The health club is smaller then most corporate hotels… the pool is very nice but very small for the amount guest.
2. The most disappointing thing is the advertised "high-speed internet" I am serious when I tell you that, "I am downloading ONE page-a-minute, at best." I have tried three different devices, a new iPad, Mac-Air and iPhone. When I have called the front desk, they just refer me to some internet tech support, (Like I want to be on the phone with their foreign-tech support, trying to diagnose their internet deficiencies.
3. In addition, the food are very, very overpriced for the quality you receive. I believe the dining menu prices here are equal if not more expensive then any 4 hotel in Paris or Manhattan. I've just returned from spending 23 days in both these cities and did not pay more for a lunch or dinner.
The good news is, my wife and daughter are happy to be here and that is very important to me. Thank you W.
November 29, 2013
Rated 5 out of 5 by jordan23 Great hotel!!
It is a great get away and the perfect place to enjoy a honeymoon or a special occasion with your significant one. The staff is very friendly, food was great, the surroundings and the view are breath taking.
November 22, 2013
Rated 2 out of 5 by Nyvisitor Needs improvement to be a top destination
Pool area too limited with chairs
No hot tub
Turn down service often missed
Had to call for them to restock minibar
Spa lacks facilities to enjoy pre massage like steam room plus lacks showers post massage
Beaches on other parts of island much better
Music playing late into night around pool even though no one out there so you can't sleep with your door open to listen to ocean
Food is good compared to rest of island
Close to everything since island is smal,
Generally clean grounds
Fitness center modern
March 13, 2013
Rated 1 out of 5 by dme1978 Honeymoon Disappointment
We went to the W in Viques with HUGE expectations, and we were left VERY disappointed by the W Hotel. We spent 6 nights at the hotel, and found that leaving the grounds of the hotel were more satisfactory than being around the rude staff. The maids to the room would do the bare minimum of a job cleaning the room(even though it is off season and nobody was staying at the hotel), it looked like they probably spent 10 min. in the room leaving trash everywhere, and then would take our spare room key that controlled the lights and electricity upon every visit. We complained about the service, but it took 3 complaints for them to finally stop taking our key. The electricity and water went out for the majority of one of the days we were staying, which left us trying to shower in a bathtub with gallons of water we had to go buy from the store. We were charged for things in the mini bar, to which we did not use. The Wi-Fi did not work in our room, to which I called about and never received a call in return, and then we get hit with a $65.00 a day for the use of the non-working WiFi, and the amenities that we never even thought about using on our trip. I was rather outraged when I saw $400 worth of charges on my bill for things that were never used, and I think it is ridiculous for a hotel as nice as the W to charge for these kind of things. Overall, it would be hard for me to recommend the W to anyone. I was planning on getting a room there for my wife's birthday at the Austin W, but I might have to spend a day with the accounting department trying to figure out ridiculous charges on my bill. Also, the luminescent bay is supposed to be one of the most beautiful things to see on the island, yet what they don't tell you is when there is a lot of moonlight, you really cant see much of anything. We spent $107 on a 35 min. kayak trip to mostly have our guide tell us about where to go eat on the island as we sat bored wondering why we spent so much money on a trip when they know you can't see anything on nights with a mostly full moon. All 8 people who went on the trip from the hotel were very disappointed that we were taken out on this trip and not told to go another night when you could see something. I could probably keep going, but it is just going to make me even more angry about out trip. The only positive was the bed, that was it.
September 16, 2013
Rated 3 out of 5 by Fluff Disappointed
Resort was nice and staff was friendly but room wasn't as clean as it could have been when we checked in (shower and bath dirty, had to call for them to be cleaned). The room wasn't cleaned particularly well during our stay (sand on the floor, hairball in the shower, dirty glasses left in the room for several days). Also, things in the room weren't replenished (i.e. ran out of toilet paper, robes were never left and we had to call every day to have robes brought to the room after old ones taken to the laundry). Called on the last day for someone to come and help with the suitcases when we checked out. The reception desk said someone would be right over but we waited 20 mins and no one came so we carried them all over to reception ourselves.
May 7, 2013
Rated 4 out of 5 by Shirley01 Amazing Property
I stayed at the hotel for only 2 nights, but if I knew how amazing it was I certainly would have planned for a longer trip. When I arrived, a member of the staff provided a tour of the property. The other staff members, including the bartender at pool, were surprisingly cold. The breathtaking grounds more than made up for some mediocre/poor serrvice. The room, while a bit dark, was exquisite... Rental car, tours, snorkel gear etc can all rented once arriving at the hotel...affordable, convenient and organized. It was just phenomenal experience
May 7, 2013
Rated 1 out of 5 by Sherry I used points to stay for free and it wasn't worth it!
Beautiful beach, however, the hotel's gimmick is blending in with the impoverished island. A washtub for a bathtub, furniture that appears to be made out of mismatched scraps of driftwood, a 4-inch pencil stub instead of a pen on the nightstand, very low-to-the-ground chair and bed, etc. I deserve better! Inadequate lighting, no grab bars in the shower or the afore-mentioned washtub. It's an accident waiting to happen. We're not all 20 years old. P.S., this is a very expensive hotel. On top of room charge is a daily $65 resort fee. Too much!
April 25, 2013
Rated 5 out of 5 by BrooklynGirl A Definite "10"
From the moment you arrive to the very end of your stay, this place will exceed your expectations over and over again. The entire property is beautiful and well kept. Private Beaches and Beautiful Pools. The staff is exceptional and willing to fulfill your requests regardless of size. My husband was worried about getting to the ferry on time so he asked if we could expedite a cab; the staff did one better - they had the taxi driver get our tickets in advance for us so we didn't have to worry about a spot on the ferry. Now, that's service!
October 17, 2012