Rated 3 out of 5 by Curra2013 This hotel has to make sure rooms stay smoke free
I love the W Vieques but this time I was disappointed at how the room smelled. It appears that I previous guest smoked inside the room. Not very pleasant.
April 29, 2013
Rated 5 out of 5 by MikeyV Relaxation
The W in Vieques has a very relaxed atmosphere - very responsive and welcoming staff. They go out of they're way to ensure you have a great stay
January 13, 2014
Rated 5 out of 5 by oglaria1 Wedding
just came back from my wedding and expectations were met and exceeded. everyone especially Ross made everything seamless and stress free.
April 1, 2013
Rated 4 out of 5 by Norma39 This Hotel has great services
The Employee were serviceable and helpful with the guest.
I think, the hotels rates was too expensive even that we have a good stay ;-)
September 7, 2013
Rated 5 out of 5 by Oldie73 This was a fabulous stay
Our stay exceeded all of our expectations by a wide, wide margin. The entire staff was so helpful and met all of our needs.
February 17, 2014
Rated 5 out of 5 by SIRNYC Relaxing Plush Paradise
A perfect getaway to unwind. The hotel offers everything to help recharge your batteries. Staff is friendly and helpful at all times.
January 22, 2013
Rated 3 out of 5 by happyclouds Could Use Some Organization
I had a pleasant experience at the W, yet I definitely expected more sharpness from a hotel with so much prestige. The facilities were lovely and the room was nice, yet around the grounds things seemed un-organized. Upon arrival at 4 to 4:15 (check-in time), we were sent to the pool to wait for our room for another hour. Check-in time is at 4, and that is unacceptable. There were never any towels available the two times we relaxed by the pool, and even at breakfast they scrambled and took quite some time to finally come over and sit us down (they didn't seem to bothered about it, either). Drinks by the pool felt like they were cranked out in a production line; they tasted like pure, bottled sour mix (for a hotel with as much quirk and flare, the house drinks should be representative of their corporate image). On the other hand, one of the hotel's employees was amazingly helpful, friendly, and sharp with us. He recommended the best beach that has now become my favorite, he sent us to a lovely restaurant, and was always willing to have a chat with us to help us out. We wanted to recognize him for his excellence. Thank you for considering our concerns.
February 19, 2013
Rated 5 out of 5 by wonderfulgirl This hotel is a real retreat!
The hotel is in excellent conditions, staff was very nice, the location is great. As a family, we spend a wonderful weekend.
August 10, 2012
Rated 5 out of 5 by gpoyetsm Beautiful resort
Serene and well run resort (though not infant friendly) will relax and pamper most travellers.
March 27, 2014
Rated 5 out of 5 by michiboo555 PARADISE!!!
Above and beyond expectations!
May 11, 2014
Rated 5 out of 5 by PleasantFarm134 Wonderful Staff!
This was one of the best vacations ever, great staff, food, and what a spot! would do it again in a minute!
February 19, 2013
Rated 5 out of 5 by JenniferMcP Beautiful Remote Tropical Setting
Winderful find! Highly recommend for the beaches, local food, hip hotel.
March 25, 2014
Rated 5 out of 5 by Vieques07 Perfect for relaxation.
One of the best hotel I ever stayed. Loved the room, breakfast, the pool, the employees, everything.
August 12, 2013
Rated 4 out of 5 by Pochy This hotel is excellent Location
Excellent Location because is near PR and is far from violence and stress where I can go and relax.
January 26, 2013
Rated 5 out of 5 by amcr This hotel is wonderful if you want to relax and enjoy a beautiful setting.
Upon walking into the lobby you feel happy, you walk out of the lobby into breathtaking beauty!
November 12, 2013
Rated 4 out of 5 by JOSETXU1 BUSINESS AND PLEASURE
NICE MIX, GREAT BREAKFAST AND WEEKEND BUFFET. THE AFETERNOON AT THE POOL ARE REJUVENENTING,
October 10, 2012
Rated 4 out of 5 by Mauro40 Great place
The place is very nice, and the apartments are beautiful. The beaches are beautiful.
January 13, 2014
Rated 5 out of 5 by Chary72 Excellent hotel
This hotel is a great place for relax. The service and all the features are excellent!
August 7, 2012
Rated 4 out of 5 by Vinman W Vieques
Overall a nice property if you are looking for relaxation and want to be off the grid.
March 15, 2013
Rated 5 out of 5 by LaurieL201 Great stay
Beautiful weather and a beautiful stay at the W....great staff!
March 8, 2014
Rated 5 out of 5 by apcatsbyjones unique property
The grounds and location on the beach is dramatic and relaxing at the same time.
January 13, 2013
Rated 5 out of 5 by ti727 The pictures don't do it justice
Beautiful resort, average food.
April 7, 2014
Rated 3 out of 5 by caa76 below average for the W standard
attention to detail is lacking. food is overpriced based on quality.
January 13, 2014
Rated 4 out of 5 by DCDW Great stay at beautiful resort, but check your bill!
We really enjoyed our stay at the W Vieques. The hotel is a quick 5 minute drive from the airport, and offers so many convenient amenities like a free airport shuttle, free tennis, snorkel and kayak rental, ice cold water dispensers around the property, free wifi, a reallly nice gym, and lots of beach towels. The staff around the resort is so friendly and helpful.
The property is beautiful! The pool was very clean with lots of chairs. Same with the two beaches.
We only ate at the Mix restaurant for breakfast and it was a pretty good buffet. Albeit a bit pricey with some island flies on all the uncovered items, but tasty nonetheless.
We had a couple of issues that made our stay less fun. We are SPG members and thought we'd get USA today delivered daily or get a .75 per day credit, but that never happened. Also, we had about $120 of overcharges to our room made by other guests using our room number. Five days and many phone calls later we are still trying to get credited back for all those charges we didn't make. Highly recommend getting a paper copy of your final bill from the front desk even though the resort offers easy speedy checkout options.
In spite of this we had a great time and loved the resort!
June 4, 2012
Rated 5 out of 5 by QualityAcupuncture Whatever Whenever
This is what great service looks like. I will definetly return!
August 12, 2013
Rated 5 out of 5 by neal1116 Mr
fantastic property, can't wait to revisit and spent more time
October 22, 2013
Rated 4 out of 5 by July2012visitor almost but not quite
This is a beautiful property staffed by charming and well meaning people. However, it simply falls short of excellence. Water, cups and towels were conveniently placed by each beach area. Sadly at any given time at least one of the three needed stocking. Rain puddled, soaked chair cushions were left by the pool all day. Worn upholstery was replaced with white sheets in the lounge area. These were left dirty for days on end. Pool chairs were left strewn with towels so that new guests didn't know where they could sit. Pool-side servers never knew where they were going with their orders. A birthday greeting was sent to the wrong member of the party. The room was wonderfully designed but too dark to read in at night. Don't even bother asking for a brighter light bulb. Some drink coupons were never received and others were received days after check in. These things may sound petty and a few days of them are fine. After a nine day stay the flaws simply add up to aggravation. Then you check out and have to face an impossibly complex invoice. If you are looking for a five star experience this isn't going to fit the bill. The grin and bear it types however will find it charming and relaxing. Think about your expectations before you book.
August 2, 2012
Rated 5 out of 5 by Herbert13 A new meaning to OMG!
The property was gorgeous. Was treated like royalty.
January 28, 2013
Rated 4 out of 5 by nygmen080 Great Hotel - Average Service
The property is absolutely beautiful, and my Suite Night Award got me a great upgrade. Vieques is an amazing island, and the concierge was very helpful in providing recommendations. Overall, I would definitely recommend the hotel.
That being said, the overall service levels at the hotel definitely need improvement. The front desk did not acknowledge a credit that was supposed to be applied to my account (they should give you $15 dollars a day credit for the Resort Charge in accordance with corporate policy for being Platinum but are reluctant to do so), and then ignored my email inquiry. I ended up having to reach out to corporate service to get this issue taken care of. Throughout the stay, the breakfast and poolside service was often very slow, and orders were frequently messed up and forgotten. In addition, upon review of my final folio, I found extra charges that had to be removed. Finally, they credited far less Starpoints to my account than they should of at the completion of my stay, and I had to again reach out to corporate to get this issue resolved. Overall, these issues would not prevent me from returning to the hotel, as the experience overall was very enjoyable, however, it would be nice if some improvement was shown.
November 19, 2013
Rated 5 out of 5 by benn Great Staff
The hotel was stunning. The staff was fantastic!
August 21, 2012