Rated 3 out of 5 by cc2727 Security Director saved the day
Our son got sick with a stomach virus and Luiz Rodriguiz, the hotel's Security Director, was phenomenal! He totally took care of us the moment we asked for help. He escorted us to the ER, translated and advocated for us with the physican and nursing staff, took care of all the hospital's paper work and fees and even brought blankets and pillows from the hotel to make our son's stay more comfortable. After we were released he went into town and got our prescriptions filled and delivered to our room. Later, a complimentary cracker tray and handwritten note was delivered to our son. He went above and beyond the call of duty and made a potentially scary situation into no big deal. Thank you, thank you Luiz!
April 12, 2014
Rated 5 out of 5 by ti727 The pictures don't do it justice
Beautiful resort, average food.
April 7, 2014
Rated 5 out of 5 by jb1995 Amazing Resort and Destination
We loved every aspect of the W and it was exactly what we were looking for. It was swanky, clean, quiet, relaxing and beautiful. We loved our room, the food and very friendly staff. We were there to celebrate our anniversary and the staff made it special from the room upgrade to chocolate covered strawberries and personal note, it was awesome. I would highly recommend the island and resort.
April 6, 2014
Rated 5 out of 5 by PIrwin Beautiful and great staff
The rooms are great. All of the staff was fabulous. We enjoyed the food, drinks and the atmosphere. Angle the manager was very friendly. I would recommend to anyone looking for a place to relax. The views are great.
April 5, 2014
Rated 5 out of 5 by DF12345 Great staff
Wonderful. cheerful and helpful employees who were never overbearing but just perfect all around. I will definitely be returning to the W in Vieques.
March 29, 2014
Rated 3 out of 5 by julra doesn't meet expectations of W hotel
staff very friendly BUT not enough! Housekeeping left empty shampoo bottles and did not replace..dirty glasses sat outside of room for days…sink was cracked!
Spa could not accommodate multiple requests- did not get services until very forceful (5 calls!). Once I got there - services at spa were slightly below average- not impressed.
March 28, 2014
Rated 5 out of 5 by gpoyetsm Beautiful resort
Serene and well run resort (though not infant friendly) will relax and pamper most travellers.
March 27, 2014
Rated 3 out of 5 by Jacksonious Great stay, but...
I had a great vacation, and overall the property was terrific. However, I had several complaints about my room.
1. The bed was ridiculously worn out; it was like something from a cartoon. There were two huge sunk in spots from people sleeping on each side-the mattress was clearly worn out and needed to be replaced. It was not comfortable at all.
2. The a/c vent whistled inconsistently but very loudly anytime the air was turned on and blowing. I had to get the room really cold during the day while I was gone and then leave it off at night while I slept; it sounded like a siren. If I stood on a chair and touched the vent it would stop, but as soon as I let go it would start back up.
3. The walls are VERY thin. The people in the unit next to me had a baby and I spent 1/2 of my time there listening to their baby cry or fuss.
All in all the room was nice to look at but I didn't get a good nights sleep the entire time I was there.
March 26, 2014
Rated 5 out of 5 by DB205 Exceeded my expectations
We loved our stay in Vieques--the resort is well designed and perfectly located. The staff were very helpful, whether it was making dinner reservations or letting us check out late. The drinks were delicious, the food was decent, and there are activities for all ages. We definitely plan to stay here again! The only issue is we were charged for a few extra things by accident, but I think the issue has been resolved.
March 25, 2014
Rated 5 out of 5 by JenniferMcP Beautiful Remote Tropical Setting
Winderful find! Highly recommend for the beaches, local food, hip hotel.
March 25, 2014
Rated 3 out of 5 by LuxuryAmy Potential is there...BUT...
Chose the W Vieques for a luxurious, worry-free, high-end vacation and unfortunately it just didn't deliver to the extent I feel a hotel at this price/star level should. The rooms looked great on spg.com and they did not disappoint in that regard! Being Platinum, I was upgraded to a beautiful suite. But looks can only get you so far. In echoing other reviews, the place really needs to focus on service...for the 6 star hotel and the price to match, I expect 6 star service. We waited over 90 minutes for our dinner to be served at Sorce with no apologies or appetizers to make up for the delay, and over an hour for our food by the pool the next day. It also took a long time to get drinks - not because the bar was crowded, but there was just one person servicing the entire bar and pool area. For the rest of the time, we just ate offsite. As my Platinum benefit, I was to get a continental breakfast - this translated to a pastry or bagel at the sundries store onsite. At other properties, the breakfast for Platinum members are much nicer and usually in a dining room. So this felt very low-end and not very "platinum". We also didn't have wifi in our suite. I called to notify Whatever/Whenever and they just transferred me to a call center for customer support. The LAST thing I want to do on vacation is stay on hold with customer support. Whatever/Whenever should have simply taken care of it and fixed it behind the scenes, which they never did during my stay by the way. I did enjoy my vacation over all, but the W was pretty average compared to other Starwood properties. Definitely not a vacation to remember as the price tag would suggest and I had hoped.
March 24, 2014
Rated 5 out of 5 by Billy28 Relaxation - What else can I say!!
Never before have my wife and I stayed at a resort with the total environment being focused on a place to "get away from it all" and relax.
Great location, great facilities, great service, great food, beautiful scenery, perfect weather.
March 17, 2014
Rated 5 out of 5 by Marlene54 This hotel has great features
Everything we needed: peaceful atmosphere, overlooking beautiful ocean, 2 beaches and nice pools, extra friendly staff, spacious room and balcony, good food. Many activities if you chose: yoga, great gym, hiking, biking and all the water activities, including g lessons.
March 10, 2014
Rated 5 out of 5 by LaurieL201 Great stay
Beautiful weather and a beautiful stay at the W....great staff!
March 8, 2014
Rated 1 out of 5 by shirazandtango Mediocre and Dissappointing
Although the grounds and location are beautiful, my experience at this W Hotel was subpar on many levels and did not deliver on what I would expect for the price and W experience.Among the many issues: unreasonable check in and check out times (4pm IN / 11am Out), average food and poor overall service. I will not recommend this hotel EVER nor will I visit while on Vieques in future visits.
March 4, 2014
Rated 4 out of 5 by TVieques *Dont stay above a suite
The W was incredible. All around excellence. The one very big issue was that our quiet romantic room was above a suite with a dining room table and living area that was hosting parties the first few nights of our stay. It was impossible to sleep and was louder than our apt in new york city. Very upsetting. We couldn't switch rooms because there were no others available. Be careful where your room is placed when you book. Make sure you are not above a room that is booked for a party or event and could end up having late night gatherings every night.
Other than that, the location was spectacular and the staff was incredible. Especially Angel. He made every night especially memorable.
March 2, 2014
Rated 5 out of 5 by Zorana01 Best Holiday Retrat
I had ab absolutely fab time for my two night stay!!! The resort was great, the staff awesome-anticipated all out needs!!! i can't wait to return.
February 28, 2014
Rated 4 out of 5 by MarriedCouple A very nice hotel
The hotel was great overall. It feels like a W hotel anywhere in the U.S in terms of comfort and modern amenities, I highly recommend it. It has its own beach. The free drinks in the evening are great. The pools are pristine. The staff are very friendly.
I do have to say a couple of things that were downers. One is that we had to wait 20-45 min every time we needed a taxi to go somewhere in the island. The hotel should do a better job to either have their own car service for guests (even if guests have to pay), or better access to rentals of cars or scooters to get around. Also, it was impossible to get a massage/facial without reserving days i advance.
Everything else was amazing
February 27, 2014
Rated 5 out of 5 by Emma27 AMAZING!
Our stay at the W Vieques was amazing! The grounds were stunning, our room was beautiful and the staff were so warm and welcoming.
We went horseback riding and took a Jeep around the island, both activities were awesome and highly recommended! The staff at the hotel helped arrange our excursions and everything went to smoothly and easily.
The food at the hotel was great for breakfast and okay for lunch and dinner. The food in Vieques was amazing and the hotel helped us find great restaurants and get to and from town very easily.
My only complain would be about the Yoga class. I practice yoga regularly and take great pride in this. I was looking forward to a relaxing yoga class outside on our trip. The class was not very relaxing and I felt that the teacher pushed us very hard and was less than understanding if I wanted to modify poses in the ways that I am used to. She preached about being more open to different kinds of yoga and was dismissive of the way I practice regularly. She had a lot of opinions about sun salutations and practicing the same poses on a regular basis and seemed to think this was not the way to practice yoga.
She asked what kind of yoga we do at home and I was unsure of the name at the time. I asked my Yoga teacher today. We practice hatha/ashtanga yoga. On vacation, I wanted a yoga class that pushed me to relax, breath and feel centered not a class where the teacher pushed for us to feel sore and felt it necessary to push us out of our comfort zone.
I hope in the future there will be other yoga classes offered where we can do sun salutations in the beautiful Vieques sun and can rest in child's pose when we need to.
This being said, we absolutely plan to come back to the W as soon as we can as it was one of the best vacations we have ever taken. Thanks so much for a great stay!
February 23, 2014
Rated 5 out of 5 by Marilyn51 Vieques Jewel
The W in Vieques Puerto Rico is amazing! From the kicky, modern decor to the pristine and gorgeous beaches, this hotel has everything for a couples' getaway. We enjoyed the yoga classes and work out facilities. Snorkeling and diving in the area was outstanding, and the hotel allowed us to take the snorkeling gear and towels off property when we visited the many wonderful spots on the Island.
February 18, 2014
Rated 4 out of 5 by RJS78 Excellent resort but as couple bad experiences
This was an excellent resort. Property was fantastic. Pools were awesome. Grounds well maintained. Location perfect. Resort fee entitles you to many activities at no additional cost, such as snorkel, kayak, beach volleyball, tubing, and more. Pick-up service and airside lounge was very unique and great amenity. SPG status was recognized and upgraded to a a great suite.
1. Room was awesome, however it had a smell that resembled old cat/dog urine. I'm not sure if someone had a pet in there, or it was from humidity, but the smell was not good.
2. Spa: Looked forward to spa as I visit the Bliss spa's on a monthly basis. My favorite. This resort does not have a Bliss Spa, it is home away. The mani/pedi service was FAR from bliss experience. For the cost of that mani/pedi I could have done better myself. Spent more time taking off old polish than doing the new. No foot scrub or massage, etc. Just a very basic service.
3. Dining - Dining was not good. I had dinner reservations at the onsite hotel. It took over 1 ½ hours for meal to arrive. Then it was cold and dry, not very flavorful. (I had the most expensive Filet Mignon and Lobster). The waiter seemed like he didn't care. Was kinda rude and service was not all that great. However, when we talked to the dining manager, he informed us he had about 10 complaints just that evening from guests. The restaurant was severely constrained and he apologized. He then finished waiting on us personally, comp'd one of the meals and offered us drinks or anything to help rectify the issue. Manager did a great job trying to resolve the issue, but I just wish it didn't get to that point.
4. Wet Deck @ night - Not a complaint, but a bummer. I stay at W's all over the country on a weekly basis. I'm used to the nightlife scene at W Bar and especially the Wet Deck. I was looking forward to Wet Deck having a nightlife, music, people hanging out and partying. Didn't happen. The WET deck closed down when sun went down. Bar wasn't open, no body outside, all the lights was out. Resort was dead. I would think have the pool bar open and some music would be nice to mix and mingle in the evening.
Other than that, the resort is fabulous. And I look forward to staying again.
February 18, 2014
Rated 4 out of 5 by Rcg1962 Nice - Liked, Didn't Love
We stayed two nights on points/cash with relatives last week. We had ocean view, relatives had garden rooms. We had no problems, our relatives televisions didn't work. We didn't find out till after we left so the hotel didn't have an opportunity to address it. I thought the hotel was nice, the staff helpful. I've come to the realization that I've been fortunate to stay in some truly fabulous places and although this was nice, I know dollar for dollar you can get a better deal elsewhere. I wouldn't say not to stay there and I don't regret our stay. I just have no desire to go back.
February 17, 2014
Rated 5 out of 5 by Oldie73 This was a fabulous stay
Our stay exceeded all of our expectations by a wide, wide margin. The entire staff was so helpful and met all of our needs.
February 17, 2014
Rated 4 out of 5 by Amil79 Beautiful Hotel on the Beach
Overall this hotel is beautiful and staff is excellent and courteous. The breakfast offered at the W vieques is fairly diverse from the buffet vs. a la carte menu. Where I believe the W in Vieques needs to improve is their dinner menu. The dinner menu has few options, does not change day to day, few specials, and meals are fairly expensive for only mediocore food. Drinks at the W were great and varied. The beaches and pools at the W were great. I also would suggest that the W needs to offer more "free" amenities in terms of food. When I was there, they offered water by check in desk and by entrances to the beaches; coffee in the morning; and a cocktail at around 6pm. There was no fruit offered for "free" and prices at the restaurant, W cafe, and bar for food are steep.
February 17, 2014
Rated 2 out of 5 by AES2014 Has potential
The grounds are beautiful, and so are the rooms. It's almost everything you want it to be. But, why was there only one bar of soap in the room when there was a sink that was separate from the shower which was separate from the bath tub? The toiletries were not replenished until the day before I left and then they didn't replace the shampoo. I hung my towels up everyday, and everyday they took my towels and didn't replace them until the next day. When I spilled water on the floor, I grabbed a hand towel to mop it up and the towel turned brown...I had never walked on that part of the floor as it was next to the bath tub. There is a complimentary bottle of water in your room, for two people, and they don't replace it...but when I asked at the front desk if you only get one complimentary bottle of water, they said no. That night they replaced the water, but it didn't happen every night. We had 3 rooms between us, and the first night we were there one of the rooms came back to chocolates when their room was turned down for the evening. That happened in their room one other time in the five nights we were there...the other two rooms never got chocolate! There is complimentary coffee in the morning until 10...the cups they have at the coffee pot are very small, ~6oz, and there are no lids. By the time you took it back to your room it would be cold. At night there is a free drink from 6 - 6:30...again it's a small cup and your only allowed to have one. I know these are little things, but it's the attention to these little things that make or brake ones opinion. For the amount of money one pays to stay here, these things should not be happening. Would I recommend this hotel...if you don't mind calling the front desk everyday, I'm thinking they would fix all the little things...it is a beautiful place and there is nothing else like it on Vieques.
February 15, 2014
Rated 5 out of 5 by NicoleOsh WOW!
Just stayed 5 nights in February 2014 and had an amazing experience. Everything about our stay was flawless. We loved the Super Bowl party on our first night of arrival and the B&F service exceeded out expectations for breakfast, poolside, cafe and dinner at Source. I would absolutely come back! I still have so many beaches to try.
February 13, 2014
Rated 4 out of 5 by MichaelTS Amazing location, wonderful hospitality, beautiful setting
Simply put, the hotel and location is beautiful and the staff will typically go out of their way to offer you a great experience.
The rooms are simply, yet expertly, designed in a way that feels grounded to the island. Every morning we would wake up, watch the sunrise and feel like we're the only ones at the resort. Tranquility reigns king here.
The facilities were great, too. Good gym with options for morning yoga. Occasionally it'll get busy in the morning, but it's still a decent size and open 24 hours. The pool is great, too.
There are some standouts from a personnel perspective. Edgardo is one of the most helpful Welcome Desk reps I've ever met - he took GREAT care of us during our stay, from room requests to island-specific pointers. He was great. Veronica was the nicest person and most attentive of the staff poolside.
There is some improvement opportunity with the food, though. I'd expect nothing less than consistency, and at times we'd order a plate back-to-back but the food was different each time. Small things, too, like rusted metal in the salt shaker (from the cap), no French press coffee available, drinks were inconsistent, etc. The staff would typically work to remedy the situation, but at a place like this you'd expect it to never happen.
Now, would I go back again? You bet! I think the issues above are more representative of my expectations, not necessarily of the resort's capabilities. Personally, I would probably go during the off-season, when staff to guest ratio is a little more in your favor and, presumably, they're more engaged in upping the QA procedures.
Overall, a few key staff members and a great hotel make this place a great destination.
February 12, 2014
Rated 4 out of 5 by Normi My impression for me and my clients
I was thrilled to have the opportunity to visit the W and was quite impressed with the lobby, the reception and the eco friendly environment. The staff was exceptional and was always available to provide the best experience. The room was quite nice and spacious. In the evening is where i found a few issues that would make me reconsider sending specific clients. I found the lighting to be quite poor, e.g. i could not make out my room number and there was no lighting to the entrance of my room, hence i found myself walking up to the different rooms until i found my room. Also, in the evening, as i slept and wanted to go to the bathroom there was no visibility, so I found myself walking into the divider that separated the bathtub from the main room. I walked into the bathroom door and bumbped my head.
The restaurant was lovely, although I found the food not to be on par with the property. Apetizers were great.
All in all it was a lovely experience and look forward to returning.
February 6, 2014
Rated 5 out of 5 by df14567 excellent
the resort is beautiful, with the usual W interiors. Excellent menu with adaptations of local foods. Blissful beach and pool side. The entire staff were friendly and helpful and professional. Very easy to get around the island, with a rental Jeep right on the site. Horses on the lawns by day and tree frogs in the trees by night.
February 4, 2014
Rated 3 out of 5 by tori12 Hotel in paradise
We had a good time here. Love the decor, relaxation and all the amenities that they offer. The staff was wonderful, made you feel very comfortable. My only complaint was that they allowed a dog at the restaurant. I have no problem with a pet friendly hotel, but unless it's a handicap dog it should not be allowed. In dining area. A couple called there attention and no one addressed it. When I saw the dog sitting on a chair and they were feeding it off the table I said something and still nothing was done, actually they brought dog to breakfast next day, that's when I walked out.
February 4, 2014