Rated 5 out of 5 by catzter Best vacation ever
My new favorite Starwood hotel. This resort treated my husband and I so well, we wanted to move in permanently!
Off-season was the time to go... we often had an entire beach to ourselves, and had no problem getting service. I can't say enough about the staff here, all very attentive and friendly.
We ate at the cafe or bar a lot to avoid the high restaurant prices (and save more money for the spa!) Do wish the cafe was open longer (they closed at 5 each day). All the food was surprisingly delicious, healthy (if desired) and fresh!
Think we will make this the destination of our annual fall getaway.
September 10, 2014
Rated 5 out of 5 by julioG W Vieques is Amazing
The Hotel and were is located is absolutely perfect. Great views everywhere. The peace and calmness of the place washes over you immediately. It is beautifully decorated and there is plenty of activities to keep every desire fulfilled. Great food and the island and its beaches are absolutely beautiful. I want to go back right now.
September 8, 2014
Rated 5 out of 5 by EDLY35 Excellent Hotel !!! The Room... The Pool !!!
This hotel has the most beautiful, comfortable and romantic room that I have seen... It's just amazing!!
The pool is just perfect, lounge seats inside the pool, relaxing cascade between pool levels, infinity edge, excellent service in the pool bar. The beach is ok, the use of water sport accessories is free, but water is too choppy to use it. I suggest to visit beautiful beaches around the Vieques island (Red Beach is perfect). The food in the hotel is delicious, but there is NO late service; neither convenience / cafe store is open after 10:30 pm, so be ready and full before that time. Overall, i strongly recommend it !! Visit W Vieques.. !!
August 18, 2014
Rated 5 out of 5 by debbiealo Expensive food & beverage
Food & Beverage is very expensive. a Double Espresso $10? We went to the bakery and we had very good coffee for $1.30. The employees at the W Cafe are very slow!!!! I left some souvenirs we want to buy after 10 minutes in line...
August 20, 2014
Rated 2 out of 5 by KKlein They haven't figured out how to run this place YET!
Well first off the facility is really nice! Vieques island is beautiful. The better beaches are on the other side of the resort.
Now lets come back to the customer service piece which was absent for the hotel. Here's the recap of events:
1. They will charge you to flush the toilet if they could. Basically I am not sure what the resort fees is for. The island is pretty small, you would think that they would have some sort of shuttle or 2 mile radius pick up and drop off service but they dont. You either need a car or riculous $20 per person fees to get any where around there! The only thing free was the ride to and back to the airport.
2. We shceduled a tour for Bio bay the first night: A. we were not on the tour B. we were told that the tour will be charged to our hotel room but the tour told us they dont accept credit card payment. We were sent back from our tour embarrased since we didnt take any cash. To top that, the bio car that brought us back demanded money to bring us back since we didnt take the tour.
3. The hotel manager heard us complaining and offered to arrange the tour for next day. She also told us she will comp the tour (very nice of her) but the nect day when we got to the tour, we were not on the list AGAIN and they had no proof that the hotel will be paying them directly. We were again shamed in front of the whole group but they let us take the tour this time.
4. On the second night, water started seeping through the sick in to the room. I complained to front desk, they sent somebody who simply mopped the floor but the water was contantly pouring out.
5. When we returned that night, there was a small lake in our bedroom, the luggage and shoes were wet! we complained again and were told that the engineer is only available during day and will come back in the morning so we slept in our lake that night.
6. The next morning engineer shows up at 6:30 am in the morning and asks us to leave our room. So without a bra and dirty teeth, we were made to leave our room.
7. We go to front desk and they say our room will be ready in couple of hours. This is the time you would have offered free breakfast but they didnt. If this wasnt enough, they put us in a new room with 2 double beds. There goes our romantic couple vacation! I asked to be placed in a room with king bed and were told that nothing was available. I have a hard time believing that, sicne the last building we were put in was pretty empty. Plus we were moved from a pool oasis room to the furthest building from the pool.
8. We go back to pack our wet clothes and run into a nice chap (engineer) who was working in our room and informed us that there was a pipe break in the room. He was nice enough to offer to get our clothes drycleaned (we declined) and offered us to buy breakfast. He asked us to go to resturant and tell them to expense the bill to him
9. On 2 separate occasion, we were waiting for something at whatever/whenever desk and front desk, when the employees kept talking amongst each other like we were invisible and then walked away with each other. The person at whatever/whenever never acknowledged me till I had to interrupt her daily internet surfing session!
All in all, this resort sucks in customer service. They made our stay exceptionally uneasy and irritating. Not what you want on vacation! I dont want to deal with water leaks, moving to double beds, not getting booked for tours on a 3 day vacation! Plus the attitude of " its not my fault" doesnt help either! IT IS your fault!
Any ho, will give where its due, the resort is beautiful!
November 14, 2011
Rated 1 out of 5 by LOCAL Not worthy of the W (or Starwood) flag
The good: restaurant and grounds.
The so-so: beach and tennis courts.
The bad: staff incredibly obtuse and rude. Yeah, I used obtuse.
The drama: way too much to go into here. Don't bother making plans as they will simply ignore or change them. Then, browbeat you or offend you in front of other staff and guests. Just plain horrible.
The upshot: None. Repeated requests to speak or interact with the GM of the property ignored, even when National Reservations intervened on my behalf. Waste of feedback time to National as they noted that this was not the first complaint. They were tracking the issues.
Good luck if you stay here. Just manage your expectations downward and you will be fine.
April 22, 2012
Rated 5 out of 5 by jds04 Tate of the island!!
Excellent pool, awesome views, great personnel!!!
August 25, 2014
Rated 5 out of 5 by mobileVito Perfect in every way
We had a perfect stay here. So many great things. I will start with the friendly staff that is relaxed enough so you have a good time but efficient enough for us mainland Americans. Great beaches, great pool, very good food at the pool bar and sorcé, constant soundtrack of music playing around the grounds, The room is amazing and sexy. I had a platinum room upgrade but I believe all rooms are pretty nice from what I could see. No one should complain about the $60 resort fee. It includes a lot of value for that: chairs, umbrellas, snorkel equipt., kayaks, SUPs, free special cocktail at 6 PM, parking, airport transfer, W lounge at airport with drinks, etc. I did not want to leave.
August 11, 2014