Rated 5 out of 5 by debbiealo Expensive food & beverage
Food & Beverage is very expensive. a Double Espresso $10? We went to the bakery and we had very good coffee for $1.30. The employees at the W Cafe are very slow!!!! I left some souvenirs we want to buy after 10 minutes in line...
August 20, 2014
Rated 5 out of 5 by mobileVito Perfect in every way
We had a perfect stay here. So many great things. I will start with the friendly staff that is relaxed enough so you have a good time but efficient enough for us mainland Americans. Great beaches, great pool, very good food at the pool bar and sorcé, constant soundtrack of music playing around the grounds, The room is amazing and sexy. I had a platinum room upgrade but I believe all rooms are pretty nice from what I could see. No one should complain about the $60 resort fee. It includes a lot of value for that: chairs, umbrellas, snorkel equipt., kayaks, SUPs, free special cocktail at 6 PM, parking, airport transfer, W lounge at airport with drinks, etc. I did not want to leave.
August 11, 2014
Rated 3 out of 5 by Jeffer Disappointing
When we arrived at airport lounge there was nothing there but a few apples, cans of sprite and half bottle of Bacardi rum. Was expecting more snacks and drink choices. Pathways on resort are dark and I tripped several times due to the poor lighting. Have to request to have sheets changed-bed get full of sand after walking on beach and pathways. Maid service at 5 pm or even later. When you return to resort in afternoons I would expect room to be turned over. No washclothes for several days-had to call for them almost everyday. Rooms need more lighting, they are dark even with all the light on. Nice beach. Staff was friendly.
December 13, 2011
Rated 3 out of 5 by mgillian Average
I stayed at the W Hotel Vieques in mid May. The island is very quiet and relaxing...which means no nightlife, no shopping and very few options outside the hotel.
Hotel is beautiful and relaxing. Agree with the rest of the reviews that the service is somewhat slow by W standards but not too bad. My main issue was given the lack of outside dining options and even a small store to buy toiletries outside the hotel...it makes no sense to close the on property store at 5pm and the restaurant at 9:30pm. The food at the restaurant is great so it's your only real option on the island so it feels like rushing to the dining hall before it closes and you're doomed to room service. The little store closed early as well which was frustrating and had a limited selection of items.
Those issues were compounded during the stay as the hotel was out of tuna, salmon, ginger ale, chicken wings and few other things during the stay.
Overall it's very relaxing and a beautiful property but not worth the price.
May 29, 2012
Rated 1 out of 5 by Paul8 Christmas weekend visit - 2013
Unfortunately, I would not either recommend or return to this property for the cost extracted. Despite the efforts of the staff, the property is in sad physical condition. Is it possible that management does not walk the property and see what needs to be corrected/improved - such as the driveway and the tennis courts? It is only four years old. How can a room for two have only two drawers for storing clothes and one hook for nightwear? For a $65/day facility charge, why is there only one organized yoga class at 0815. Security at the front gate for those with rent-a-cars was literally nonexistent; the front gate staff need training. One visit was one too many; will advise friends and associates.
December 31, 2013
Rated 1 out of 5 by Chitown1234 Disappointing Stay at W Vieques
We had heard great reviews about the W Vieques but we were very disappointed with our recent stay - sand in the bed and hair in a bathtub when we arrived. Lost dinner reservation. Overall very disappointing experience.
January 13, 2014
Rated 5 out of 5 Mrs O'Neill
The service of the staff is perfect. All personnel are kind, they have complete knowledge of what to do. Reliable, very nice and fast. The facilities are awesome, very clean, good taste, good amenities, great location.
September 20, 2013
Rated 5 out of 5 by Papa55 Awesome Place
First time at this hotel, blew away expectations, I am not easy to please, ask my wife. Grounds are amazing, can't wait to go back. Great experience from the lounge bar awaiting at airport to great transfers.
August 16, 2013
Rated 3 out of 5 by Peter332211 Good hotel. Poor service
This hotel itself is good,but the service is poor. I ordered a tuna salad from room menu. it is tuna with potato, broil eggs, lemon, potato, olives and bean. I waited for long Time and got a small plate with three piece tuna and three piece watermelon. Then, I called front desk. they cannot give me a good explain why it is totally different from menu and let me return the tuna and waiting for new meal. I was waiting them 50 minute and still waiting for service now(11pm) . I don't know when can I get my dinner. Service here is worse than other w hotel. Unbelievable, My luggage fell down to the ground from their cart when they drove us to room.
October 16, 2014
Rated 5 out of 5 by Dtla Perfect location
Perfect drinks, pool, beach and dinner.
Piña coladas are off the hook
January 21, 2012
Rated 4 out of 5 by RafKam Hard Product Great, Service Needs Improvement
First impressions here weren't great, as the check in procedure was just too "confused". I had my Your24 early check in approved, but Suite Night upgrade rejected. When we got there at 10:00AM, we were told that no, our room wasn't ready, but they were upgrading us to a suite. Thanks a lot, but would have been nice to let us know and I could have slept in in San Juan! The upgraded room, when we finally got it at 3:00PM, was beautiful, but the whole attitude marred the experience, especially considering I was impressed at the concierge getting in touch ahead of my stay, to advise of the dining options on the island, and activities...
Anyway, the suite was very nice, huge, with a sea view, and set away from the main pool area. Ask for this section if you don't have children as it's much more quiet. There was a lovely porch area with long chairs and hammock, with sea view where the wild horses would sometimes come by grazing.
Contrary to other reviewers, I actually liked the beaches here, it felt very quiet and private, and much better than the cut-throat scene at the pool, with people wrestling for chairs...
Two further mishaps marred our experience: we tried to have dinner at Sorcé, and the restaurant was about 1/3 full, when the hostess attempted to turn us down by saying they had a 13-people table coming and they wanted to ensure the best level of service for us, and therefore they couldn't accommodate us. Hello?? The restaurant would still have been half empty! We insisted, and when the party of 13 showed up, half of it was children, so its not even like they were serving champagne for everyone! I would be furious if I was the owner of this restaurant.
On another occasion, they did help us out by sending an "ambassador" to pick us up in the middle of the night after we were left stranded after a late bio bay tour, although they could have warned us ahead to let us know we'd have trouble finding taxis at this time.
In conclusion, this is probably the most beautiful W I've stayed at, but better attitude and a more proactive staff could really make a difference.
December 16, 2013
Rated 3 out of 5 by Bruno1984 Nice hotel and room but unpredictable staff. Poor SPG Platinum breakfast.
Our room has been made available only at 6PM the day of the arrival. The complimentary breakfast for platinum member is sub par. I have been to at least 15 W properties and this is by far the worst breakfast. Why do you ask your most loyal customers to have breakfast in a "mini market" with very limited choices when there is a nice restaurant that they can use? I had complimentary breakfast buffet or at least continental breakfast always served in nice restaurants. I had issues with the housekeeping service as well. My room has only been cleaned at 7.30 PM ! Also upon the departure, my mother has not been able to locate her ring in the room, a very important one for her due to a special family value. The staff promised us to keep us posted about the search and we didn't get any e-mail or call so far, 29 hours after the check-out. Two e-mails I have sent have been unanswered. I have a very extensive travel experience and I am a fan of the W and SPG brands, being my self a SPG platinum member, and this kind of experience is far from what I had in all the other W properties I have visited so far. Excepted for the great upgrade to a very nice suite which I am very thankful for, I feel I have not been received with the professionnalism I am used to.
November 29, 2014
Rated 5 out of 5 by AaronM13 Perfect place to relax!
We found the W in Vieques to be the perfect place for a relaxing vacation. The location, design and staff were all fantastic. With the beach, pool, fitness center and a few dining options all on site it was hard to leave. Food was a little pricey but not unreasonable for what you are getting and relative to other places on the island. Drinks on the other hand are definitely a little expensive for my taste... you'll want to buy your own Don Q if you want to have more than one or two. As great as the hotel is you will definitely be selling yourself short if you don't rent a car and explore the many amazing beaches on the island. Vieques is a beautiful island and it feels deserted relative to some other places in the Caribbean.
July 20, 2013
Rated 5 out of 5 by chaz87 EXCELLENCE TRAPPED IN PARADISE
I was just there for my brothers wedding. The staff was very nice and the Hotel Grounds were just perfect. IT was really paradise. The beach was amazing also. The pools and rooms were super trendy and comfortable. The food was good and at night all you hear are birds chirping with the noise of waves swishing in the background. Cable TV for bedtime also !!! Food prices are a bit high but that is nit picking. They also NEED to get Strawberry Daiquiris. They dont carry it !! lol The place is paradise. I would def recommend this place for a romantic getaway.
November 14, 2012
Rated 4 out of 5 by Tito99 Clean ?
The Hotel has excellent facilities and a superb beach setting. The staff is very corteous and well trained. My big disappointment was the cleanliness of the rooms, the room halls and stairs. Our hall was stained with bird poops, soda on the floors, food from room service for over 24 hours, etc, etc. This kind of hotel should shine but this issue made it flunk. I recommend changing the cleaning staff and supervisor, and establishing or reinforcing the cleaning schedules an protocols.
October 7, 2014
Rated 3 out of 5 by Quiquevilla Not in a rush...
Excellent hotel with very friendly staff. Unfortunately, our room was not cleaned until very late and only until we called to find out why it was not clean ( we called at 4PM). The next day the room was not cleaned at all and we found an extra do not disturb sign on the outside of our door. This happened after 4PM since both my wife and I had returned to the room and it had not been cleaned. We somehow ended up with our sign on the inside of our door and a second sign on the outside. Our waiter at the restaurant was VERY slow.....twenty + minutes in between each stop at our table, considering he only had two tables at the same time (including ours). We received a complimentary bottle of cava for our troubles and a very pleasant note from front desk. Thank you Arturo - nice gesture!
September 3, 2012
Rated 3 out of 5 by Lady07 W Hotel has written romanticism all over
The room was clean, super comfortable, inviting for relaxation and romance.
The views of the beach and ocean of the Island of Vieques from the W are spectacular.
My only critic is the food of the W restaurant, it is flavorless it lacks spiciness and personality. A mixture of foods that doesn't belong to the W ambiance and doesn't reflects the aura of the location. I strongly recommend a local Chef that can make use of local produce with finese. I know at least one that can make your restaurant excel.
July 30, 2012
Rated 3 out of 5 by DannyP Not great food and rude service
For the standard W food selection and service this hotel does not meet them. The food at Sorcé was not excellent and the bar food refrigerated hamburgers for $15. The bar waiters (Robert and Ronnie) were beyond rude. Closing the bar 5 min earlier of the advertised time. Bar food menu not had great vareity. The property and rooms were great and entrance clerk were service oriented. Also, were requested late check out and was offered a $150 charge for 3hrs when the hotel was empty for the afternoon.
August 26, 2013
Rated 5 out of 5 by Lndy27 A perfect week in Paradise
The W exceeded my expectations in every way. The site was absolutely amazing, the staff warm, welcoming and friendly. There were many exciting adventures around the island with wonderful beaches with plenty of interesting local history as well as a long list of resort sponsored outings. In between adventures the many pools and beach within the resort were relaxing and fun. This is definitely a vacation to remember and one to be repeated over and over and over!
August 16, 2014
Rated 5 out of 5 by mwc13 Millie
We enjoyed our stay at the W Vieques.
It was beautiful and our every request was met.
The service could not have been better.
Our only complaints were that the room was very cold and when we turned off the AC for some reason it kept kicking back on and we also needed a bit more light.in the evening. When we called we got an immediate response.
There was a wedding the first evening we were there and a wonderful Steele Band was playing in the living room where we just chilled and enjoyed the lovely surroundings.along with a delicious dinner. As my son coined "Chillaxing in the Caribbean."
The Vibe was young and hip yet there were plenty of opportunities and places for quiet contemplation...lots of fun activities, do not miss the bio bay or the horseback riding with Elizabeth. Wonderful stay Thank you!!
February 12, 2013
Rated 3 out of 5 by Cliffnelson Beautiful hotel; needs work on the follow through
The good: dedicated lounge at the airport before getting picked up by the hotel.
Beautiful location and grounds.
Got a lovely upgrade at checkin.
Average: expensive spa, late start on service, okay massage.
Slow service at poolside bar.
Bad: food a restaurant was awful. Legit gave a microwave pizza (did take it off bill)
Really slow on room cleaning.
This place is beautiful and if they can it all in order I think it will be a great hotel, but there is definitely work to be done.
August 18, 2012
Rated 5 out of 5 by namm Beautiful hotel!
Everything was modern, beautiful and apropiate for the location which is ocean front.
The employees were attentive and responsive.
The locals were equally attentive in every place we went.
Wish we could have stayed longer!!
October 14, 2014
Rated 5 out of 5 by Chezelle Amazing 16 year anniversary "honeymoon"
My husband and I fell in love all over again during our stay at the W Retreat. We went for our 16 year anniversary and the staff was welcoming, the food was out of this world, the beach was romantic and the room felt like I was at home (or at least my dream home). I will highly recommend this hotel to all of my friends and family. Another cool perk is that you can hear the music under water when swimming at the pool.
August 6, 2014
Rated 5 out of 5 by wmgravytrain Relaxing trip
Overall the W in Vieques met my expectations. We were upgraded upon arrival and the Living Room/Great House views were exceptional. The room was well-appointed and comfortable. Service at the pool was prompt and friendly, as was the service at the other dining options. Cocktails at the Living Room were excellent. The Spa and Fitness Center were good, but not the best I have used. Black Beard's sporting store (that provides snorkeling gear and kayaks), as well as the Island Car Rental location, are a perfect complement to the resort. Having them on the same compound makes anything you could want to do on Vieques convenient. I highly recommend bio-bay and snorkeling tours with them, as well as renting a car to check out all the beaches Vieques has to offer.
An excellent stay that kept me occupied just enough to leave the rest of the world behind.
February 13, 2013
Rated 3 out of 5 by mjd8033 Beautiful location, poor customer service
Upon arrival to the hotel our faces were full of smiles. The view of the beach and ocean, the modern but comfy decor and the manicured grounds were breathtaking. But in the moments/days to come something didn't add up. Where was the hospitality? Why didn't the staff seem happy to see us? Why didn't they want to provide excellent customer service? Many frustrations with this experience. I sure hope they get things figured out soon.
June 7, 2013
Rated 2 out of 5 by ConcernStarwoodMember Hidden gem thats rough around the edges
We were very disappointed with my latest stay at the W Retreat & Spa - Vieques Island. During our travels, the W hotels are always our first choice, however this last experience was very discouraging.
The most disappointing experience were the staff members and the food quality.
Restaurants were not opened on time and staff members got frustrated when I attempted to request service; even though the hours were printed on the menu.
The food quality; I don't know where to start.....:(
This was the worst dining experience we have ever had! (i.e. guacamole from a can/box/bag / Paella Rice that was hard to eat etc.) There is no excuse for low quality of food at a W hotel; apparently this is not news to many staff members / guest that agreed with our experience.
The mosquitos in rooms/beds were too much.
I still recommend the W hotel, but change has to occur.
July 24, 2012
Rated 5 out of 5 by julioG W Vieques is Amazing
The Hotel and were is located is absolutely perfect. Great views everywhere. The peace and calmness of the place washes over you immediately. It is beautifully decorated and there is plenty of activities to keep every desire fulfilled. Great food and the island and its beaches are absolutely beautiful. I want to go back right now.
September 8, 2014
Rated 5 out of 5 by holysmoke17 Wonderful Romantic Getaway
My girlfriend and I recently visited for a quick 3 day trip to celebrate our anniversary and had a great time. We ventured into Esperanza one night to do a Bio Bay kayak tour and eat at one of the local restaurants, otherwise spent most of our time at the resort relaxing at the pool/beach.
The final night we did the Paradise Edge private dinner, during which I proposed to my girlfriend. I was incredibly impressed with the whole experience.
There was a wedding at the resort that afternoon so they set up a table on the secluded spa courtyard overlooking the ocean instead of Paradise Edge. I actually preferred this location as it was a more private spot. They timed the dinner so that we got to see the sunset. The meal itself was fantastic. Each course was delicious. Our complements to Chef.
Finally, our server Joel H was the perfect host. He was extremely friendly and accommodating throughout the entire experience. His wine selections paired well with every course. He knew of my intent to propose ahead of time and helped take several pictures at sunset and a video of the actual proposal. We thoroughly enjoyed chatting with him between courses. Thank you again Joel for a night we will never forget.
I'd like to thank Whatever/Whenever agent Jose R and F&B Coordinator Samantha D for helping me set up the surprise proposal before arriving at the hotel. I'd also like to thank B&F Manager David I for coordinating things the day of the event. The experience was flawless. We both wish we could have stayed longer. I wouldn't be surprised if we're back someday. Thanks again!
October 24, 2014
Rated 2 out of 5 by DJN911 Almost!
All prior reservations, CAR, MASSAGE, BIO BAY, made and confirmed twice, did not exist when i arrived! I reserved a cabana upon arrival with front desk, they wrote it on a sticky note and never confirmed! Staff did not seem to care! Thank God for WADE at the front desk and Diane at Black beard, they seemed intent on helping.. The rooms smelled of urine!
However, everything about the wedding was amazing.
April 8, 2013
Rated 5 out of 5 by Yamila63 Beautiful W Vieques
We had a wonderful weekend! The only thing i can complain and you should take care of is the lack of real espresso coffee, i
This is a standard feature in good restaurants and hotels, and i cosider that it could be an excellent add on to offer an array of coffes like the high quality coffees of PR, espresso, frappuccino,etc. Plain bland american coffee is not acceptable
We loved the airport lounge
June 17, 2013