Rated 5 out of 5 by Laurent01 Exceptional
The hotel is magnificent furthermore, the hotel is on top of their own with the outstanding and genuine service level. Pep and Jorge at the Guest Service, Winsider are genuine and made the stay just outstanding. Beautiful site when it complimented by the wonderful services.. then it becomes really exceptional. Thank you Jorge and especially Pep!!
June 23, 2014
Rated 5 out of 5 by Wefoundit This hotel is a dream
Excellent esperience. It was great to stay at W Barcelona. Tha staff was very kind and help me solving a very big problem. I lost, indeed, an importan and value thing and have no confidence at all to found it. But it was found and returned to me!
So I like to say thank you for the fairness of guests and staff of W Barcelona
June 23, 2014
Rated 5 out of 5 by DutchMountains As good as it gets
In Barcelona for business but W gave our meeting a touch of beach magic. Close to everything with a feeling to be away from everything for a moment.
And Great staff.
June 22, 2014
Rated 3 out of 5 by Tomh4444 Very bad service
Sadly we found the service absolutely shocking. There are numerous occasions we could list. Particularly bad was service by the pool. 8 staff standing around doing nothing and one stressed out staff member trying to serve customers. They forgot change got the order wrong and our drinks were thrown together cocktails that should've had shaved ice and mint etc with simply alcohol ice and flavouring.
June 21, 2014
Rated 4 out of 5 by JamesJune2014 Good Hotels - but service and response time should get better
Hotel and facilities are very nice.
Breakfast closes at 11am and the staff started cleaning the buffet at sharp 11am without giving any notice to guests to get a last round of food. That's way to fast cause we started breakfast just 10.45am. Other 5 stars hotel do it much more friendly.
In addition I had a late credit card charge for some minibar stuff I did not had and since 10 days in discussions with the hotel to get it refunded.
June 20, 2014
Rated 4 out of 5 by CykaUJ Great location and for those who want to spot the beautiful people.
I was on my own for a weekend off, and had never been to Barcelona, so used points for my stay. I had put in for a suite night award, but it was turned down. I asked for a sea view, and did get one, but it was on the side facing the port, so my view was a bit marred by the container cranes and the breakwater wall. If you want the nice view of the Barcelona shoreline, request a room with an even number.
Spain in general is very slow paced when it comes to service, and W is no exception. I arrived just after before 13.00 and check in took a very long time, and the room was not ready. Not a problem for me, i went off to find a bike hire and set off exploring. When they called to tell me room was ready, it took another 15 minutes to get the room key. They did not acknowledge my Platinum status other than to ask what I wanted for my amenity.
The rooms themselves are nice, I was put into a Fabulous room, which for someone on their own, is nice, but would have been a little uncomfortable if sharing, as the room has no dividers between bathroom and bed area. There was no bathtub.
Breakfast was fantastic.
The pool area is really beautiful, but there was a lack of beds for everyone, and an even shorter amount of staff. It would have been nice to have had someone at the door who could have helped me find a bed rather than just ask if I was staying in the hotel. It took quite awhile to get someone's attention to order. It's definitely a 'beautiful people' zone, bring headphones if you don't like trance/lounge music.
The lobby is quite chaotic, but this is definitely one of the more party W, so I felt that that staff's attention is more on the 'beautiful people' and the outsiders than regular hotel guests.
I'll definitely be back, but a little wiser the next time on more specifically choosing a room.
June 17, 2014
Rated 5 out of 5 by trickynicky Can't wait to come back
We were staying at the W for the Sónar Festival in Barcelona and had a wonderful time. The hotel is the talk of the town, the staff is brilliant, the breakfast incredible.
Our overall experience was so good that we hardly wanted to leave the hotel's facilities to explore Barcelona.
June 16, 2014
Rated 5 out of 5 by woody68 Fabulous sun lounge. Great rooms
Waited long time for taxis
June 14, 2014
Rated 5 out of 5 by Mac003 Great atmosphere, views, ambiance
This hotel has a great atmosphere, views are awesome and generally a cool ambiance with lots of beautiful people enjoying themselves and being catered to by a very attentive and friendly staff. I can't wait to book my next trip.
June 10, 2014
Rated 5 out of 5 by 14trip Room with a view!
A little gasp escaped my lips as I entered the fabulous room at the W in Barcelona. I could not have been more pleased with the spectacular view and the comfortable setting. I would go back to the W any time I was in Barcelona, and I would ask for the very same room. It was the best!
June 8, 2014
Rated 4 out of 5 by steve very nice
hotel is very nice .service is relay good.staff very polite. person in the breakfast place by name Liza very nice 10
June 5, 2014
Rated 5 out of 5 by pao67 w hotel amazing views
very Amazing views rooms are very comfortable ... i like your TV and shower ,
June 4, 2014
Rated 5 out of 5 by Jayjay15 Iconic architecture, wonderful view
W Barcelona stands out as an icon of the charming Barceloneta, offering an unparalleled view both from our room and from the window of our plane. Staff are friendly, knowledgeable and genuinely helpful.
June 1, 2014
Rated 4 out of 5 by DawnM Great party hotel
Great hotel, especially if you like a great party!
May 31, 2014
Rated 5 out of 5 by DinoC May Break
Great hotel to chill and relax. Front desk staff very helpful.
Wet deck party was great.
Rather slow trying to get served at the bars in the evening very slow service.
May 28, 2014
Rated 4 out of 5 by Sandrofit Nice experience!
Perfect if there was a bidet....
May 27, 2014
Rated 5 out of 5 by Jaygill amazing staff
the property is iconic,my check in staff lois just a fantastic person with excellent communication skills nothing a problem for any staff they all beat expectations and in my view raised tha bar for customers service, I do travel quite a lot but from now on will be giving the W brand priority wherever I go
May 27, 2014
Rated 5 out of 5 by Ibiza35 Awesome experience
Everything about the hotel is awesome, the only thing missing are Nespresso machines in the rooms.
May 23, 2014
Rated 5 out of 5 by RV38 Superb Hotel
Incredible rooms from upper floors, excellent service. Highly recommended.
May 19, 2014
Rated 3 out of 5 by jechho Just average this time
Stayed here during Easter for the third time with my partner, and overall, the experience was a mixed bag.
- excellent spg platinum recognition, was upgraded to a cool corner suite.
- no coffeemaker in room, but the brought one up promptly upon request.
- pleasant staff.
- The room (1719) was not up to the standard we had experienced on previous visits:
a) the windows facing the sea were extremely dirty, it was actually not possible so see much through them.
b) electrical outlet by the bed was loose (looked dangerous)
c) big and dark carpet stains under the desk (coffee?)
d) big scratches and marks in the windowsill, and on the wall
e) stains in the shower
f) the tap in the bathroom sink just fell off when it was used
- Very odd lay-out of the room: The bed was placed directly against the wall to connecting room, plus very close to the entrance. This made it noisy, you could litterally feel it every time the people next door was coming and going.
- We picked the breakfast as the platinum amenity, but were told we could not eat in Bravo. We loved eating in Bravo on previous visits, as it is a bit more quiet than in Wave. Hopefully this is not a change of platinum policy.
- The starpoints did not post correctly after check out, and it took a whole lot of emails back and forth (and more than two weeks) to get them.
After providing feedback to the hotel, they promised us to do better in October when we are returning. We will see.
May 18, 2014
Rated 5 out of 5 by Workhardplayhardx5 Wonderful W experience
We were only there one night, and wished we could stay longer. Right the the start, the check-in experience was warm, friendly and helpful. We spent the afternoon at W Wet and enjoyed the beautiful pool area with exceptional service. The poolside menu was on the pricey side, but the staff made up for it with their attentiveness, always wiping our spills and ensuring that everything was to our liking.
The morning breakfast had nice choices, but would have been expensive if not already covered by our room. The made to order egg dishes were inventive and delicious. The restaurant itself was a bit on the hectic and noisy side but overall still a positive experience.
This is a beautiful hotel. The only drawback is that the location is a bit out of the way. However, to be by the beach in such a beautiful property is worth the 15 minute taxi ride.
We would choose to stay there again in a heartbeat!
May 13, 2014
Rated 5 out of 5 by ACL1974 Great experience
the room is a place from where you dont want to leave... but outside it is an amazing experience too.
the service is great!
May 13, 2014
Rated 5 out of 5 by JennieM Amazing stay at W Barcelona
Every time I travel to Barcelona I always stay at the W. The rooms are incredibly comfortable, the staff is beyond helpful and the pool/views are amazing.
May 12, 2014
Rated 5 out of 5 by NeilG Fantastic
Thank you for an awesome stay, we loved it! Special thanks to Max at reception and Pep at Concierge for your extra help to make things run smoothly. Breakfast was lovely, the room itself was unbelievable, and the pool area is great. The only thing letting the side down was the service at the WET bar... basically unless you are lying close to the pool then the service is really slow - at one point we were at the far end away from the bar and had to go and find a waiter, and also on the deck upstairs the bar man seemed to spend more time chatting to his colleague than wanting to serve us drinks... Otherwise excellent
May 12, 2014
Rated 5 out of 5 by Ummmm A great hotel
Excellent facilities, design, service. The W Insider staff is wonderful. There were couple instances where they were understaffed (I gave up on making a dinner reservation when the W Insider was gone for the day and the line at the concierge was ridiculously long; plus check out took forever). But overall, I can't wait to come back! The lounge has excellent cocktails.
May 10, 2014
Rated 1 out of 5 by Kenkat Nightmare of a Hotel
After watching a travel program my partner had decided to book 5 nights in the new W hotel Barcelona. While we appreciate things can go wrong from time to time, our stay was a complete waste of money and the hotel should be down graded to 2* and not 5*.
We contacted the online chat while in our room with regards to all the issues, to be told that they can only discuss the matter with guests staying in the hotel, then the assistant in the USA disconnected the chat! I then went back on to the chat a demanded they call our room immediately! The next morning we were checking out and nothing was said. We left our luggage and on our return to collect it, we was greeted by the hotels guest manager who could understand why our stay was a disaster. After showing all the photos of our suite and all the different things broken in the hotel, our morning coffee cups with pieces missing, our food been served in dishes with pieces missing. On our return home I yet again contact the customer service department and forwarded them the photos who in return offered us 15,000 starwood points. While the gesture was appreciated it showed little appreciation for our trip and the cost of our stay in W hotel Barcelona, our flights and most important our holiday!
After another 4 online chats and several emails and several months later...... We still do not have any points awarded and nobody in the USA seem to know anything about this matter. If you could actually rate the Hotel on here with a minus, I sure would!
I have learnt that if you really want a 5* Hotel then you must remain in the UK, unfortunately I wonder how the W Hotel Barcelona actually obtained their star rating?????
May 8, 2014
Rated 5 out of 5 by Tamara35 Excellent hotel with a great view at the sea
Very good facilities, amazing view at the pool and from the pool to the sea, nice atmosphere, very friendly staff
May 6, 2014
Rated 5 out of 5 by LilyMae Excellent stay-highly recommend
Stayed for 3 nights this April. Hotel and staff were fantastic from first minute at check in till checking out. The room was 'fabulous' - literally!! The view was amazing. Great lively bar on top floor in the evening. Beautiful sun bathing area. All the staff were so helpful and friendly, nothing was too much trouble. Location right on the beach so you actually forget whilst at hotel what a busy city you are in, just a short taxi ride takes you back into the hustle and bustle for attractions, shopping, restaurants and nightlife. There are however restaurants within walking distance if you do not want to go into city. Definatrly recommend and definitely shall return!
April 29, 2014
Rated 5 out of 5 by jcleung Amazing Stay at the W Barcelona
First off, I should say that I'm a frequent traveler and that I'm not easily impressed.
I stayed here for my first two nights of a 9 day tour of Spain. The hotel is probably one of the best of that Starwood has to offer, my favorite W I'd say.
Upon arrival we were comped drinks and while our upgraded corner suite was being prepared. We had the concierge help us make some arrangements for museums and concerts which turned out great.
The room was beautiful, with beautiful sea views and very spacious.
Each morning we enjoyed breakfast in the upstairs restaurant with one of the most diverse and localized spreads I've had at an international hotel, great way to get into the culture.
The Eclipse nightclub was fun with two sides with different DJs and uses a separate elevator to access to keep non-guests out of the hotel, but at the end of the night allows you to ride right down to your floor.
The real reason I'm writing this review is that our second day concierge, Montse, she was a amazing. On our way out of the hotel I stopped by for about 5 mins and mentioned that I would like to have some reservations for lunch and dinner and left our number. Half an hour later she called us with reservations at two places perfectly timed for our day's agenda. The meals were perfect and really made our day.
Anyways, the hotel was great and I'll definitely stay again when I return to Barcelona, the staff is eager to please and makes life incredibly easy.
April 28, 2014
Rated 5 out of 5 by FqntFLtraveler33 Beautiful Hotel with a great view
Very much enjoyed my stay in this beautiful hotel. Check in was fast and efficient. My SPG platinum status was recognized and I was upgraded to a beautiful corner suite. The bar on the 26th floor has a spectacular view. As a hotel guest I received VIP access - avoiding the long line. This is a great hotel in Barcelona - but a little bit of a walk ( or a 10 Euro taxi ride) to get to the La Rambla or the Gothic quarter. Unfortunately the computer was not working when I checked out early on a Sunday - so I was not able to divide my charges to two credit cards like I had intended. But other than that - this was a great stay. I highly recommend this hotel
April 28, 2014