Rated 1 out of 5 by F1980 Wrong place right time
I've stayed at W Hotels in NY, San Fran as well as associated hotels in the group. The experience has always been a memorable one for all of the right reasons. This one however was not.
This was my mini moon and I kind of regret now booking with you and wish I'd have opted for more service over style. I'm afraid to say the service was shocking and at times arrogant. I almost felt uncomfortable at times. Maybe I wasn't young enough (46 isn't that old!!) not dressed right or just not what you would deem an appropriate guest. The feeling wasn't great and we felt deflated when we left. My rating above, I think reflects an honest view. I like your rooms, and the facilities are good. You just want to feel welcome which neither of us did.
I doubt you'll publish this but feel free to call me and I can elaborate more if you think it will help.
July 11, 2014
Rated 3 out of 5 by BobbyD2012 This hotel did not meet my expectations
I was disappointed in this hotel for several reasons. First of all, our room was not ready at 3PM as promised. We had to wait several additional hours. Second, the concierge made a mistake with our dinner reservations for New Year's Eve and we ending up having to eat room service in our hotel room because there were no other reservations available. Lastly, although the rooms are beautiful, the bathroom/sink area is very impractical--there is no room to unpack your toiletries.
January 7, 2013
Rated 3 out of 5 by DamianZurich Stay at W-Hotel Barcelona
Very nice hotel in a very unique spot in Barcelona, very friendly staff, good food (Bravo24, breakfast) and great drinks in the eclipse bar. However, the room was not as clean as i would expect of a hotel in this price segment. In addition, a party took place in the night and it was very loud in our room as the room in the 4th floor was close to the lobby. Therefore, make sure you don't get a room in the first 6 floors. In addition, it is a pity that the pool is that small.
July 30, 2013
Rated 5 out of 5 by Carlos1 A Wonderfull Experience
We stayed just one night, but what a great time! Wonderfull room, wonderfull breakfast, wonderfull views, wonderfull location near the beach. We were very impressed!
September 23, 2014
Rated 5 out of 5 by mikejuly a very busy hotel
have been to this hotel many times before.
july. 30 mins in line for checkin.
- your room isn't ready, sir. Will be at 3pm. We will call you once it is available. What's your #?
3:30pm, no call. another 30 mins in line. Got the worst room in the hotel not as I requested.
second day manager called to ask if everything was ok - I complained and he quickly fixed the problem with the room and I was swimming instead of waiting :)
July 23, 2014
Rated 5 out of 5 by DmitriK Best surprise ever!
This was our second stay in this hotel. We loved it the first time. Very modern and beautiful with great service. When we arrived the second time, we were informed that we had been upgraded to the best suite in the hotel - Extreme WOW Suite. This was a very very pleasant surprise for us and our kids. The suite, of course, was incredible but the best part of our experience with this hotel that we were treated so nicely by everyone at the hotel both times we were there - whether in this wonderful suite or staying in "regular" rooms. Plus the views in W Barcelona are great everywhere (and really breathtaking in that suite). Everyone at the hotel was so friendly and trying very hard to address all our requests and needs. This together with the great ambience of W Barcelona made our stay one of the best in our experience.
December 4, 2013
Rated 4 out of 5 by 1mom23 Spa
You need to change your spa policy or improve communication. Wanted to visit spa and was refused entry, not even a look. 4 people in spa.
You have to call in to reserve. If that is the case,,guests need to be made aware of this!
And only 6 people allowed in spa because whirlpool too small???
You have a steam and a ham man as well..
A spa capacity can't be limited by the number of people that fit into one activity at the same time!
April 22, 2014
Rated 4 out of 5 by Tattoo666 W Barcelona
We had an Overall Great stay . The Check in was as usual a nightmare our bags were lost but later located.there were Way Too many families with Kids Not usual for a W an Extra Kids Pool Child solve The Midday mayhem The Pool is Too small for such a large Hotel , all that being Said ,The breakfast staff were exzellent also The Staff at The Pool ,this Hotel Needs a Little Fine Tuning but Overall a Great say See You all again soon.
July 20, 2014
Rated 5 out of 5 by Auri1440 AWESOMNESS
We were very thrilled to have a room high enough to enjoy the view, and of course, extremly happy to hav the awesome view room 1404 provides!! Thank you so very much for taking in consideration our request to have a great view!
The bed had delightful pillows!!! So comfortable!!!
The staff so very kind! On the phone! Room servce! At the reception... It has been a delightful stay and we were pleased in every way!
August 1, 2014
Rated 4 out of 5 by Jay1216 Just book this hotel if in barcelona!!
Firstly I just loved the location and view from my room. Facilities and amemities were good compare to other 5 star hotels. Even though the pool area was kind of small in size but it was convinient to access to the beach area. I also liked the view from the eclipse bar at the top. Moreover all the staff were friendly and helpful.
The only thing is poor wifi connectivity at the lobby area that I could never get connected. But overall it was definitely worth to stay
August 11, 2012
Rated 3 out of 5 by stu21 going backwards
7 times at this hotel and service is going backwards compared to other 5 star hotels in Barcelona, only thing going fort is the location & views.
1 room of the 2 booked was still not ready at 4.30pm and the reception could not say when it would be ready, it was due to a gold member having a late checkout , i am a gold member!! got ungraded in the end to a suite with limited views and only on 6th floor.
August 6, 2014
Rated 4 out of 5 by Susierc6 beautiful views and location
This is a beautiful property with direct beach access
The staff is very responsive and gracious, particularly the front desk and whatever, wherever.
the hotel is very modern and beautiful. only reason not rated excellent was because bed was too low, but still would stay there again because the location and the views make up for that.
August 30, 2014
Rated 4 out of 5 by Mito07 Short Trip to BCN
Me wife and me travel at least once a year to Barcelona. And the W Hotel Is a very good place to be. The rooms have a fantastic view on the city/ocean. Also the sundeck is great.
Unfortunately during our last stay my preferred plus
membership was not recognized. I asked for free in-room wifi: not possible without Gold Membership!
I "lost" this status at the beginning of this year and was downgraded to preferred plus Membership.
So I ask myself why being a member?
April 2, 2013
Rated 5 out of 5 by Travelpro77 Great property
A wonderful stylish hotel, on the beach that has created its own position in Barcelona.
Great terrace with a super selection of Beach restaurants, coupled with their own created cool and most pleasant atmosphere, gets you acclimated into the "W" way of life very quickly.
This is where the beautiful people hang out.
Superb, great looking staff - nothing is too much trouble and everyone is happy to be of service.
Stylish, super-comfortable rooms with great views
September 14, 2012
Rated 4 out of 5 by Christo60 Summer Family Fun
Checking in was a great introduction to this excellent hotel. We chose the hotel for a family holiday and it lived up to this very much. Great comfortable rooms, excellent ambiance, good food, both pool side and beach sun bathing areas. Excellent location, close to the tourist bits, but just far enough away to get away when you wanted to. Highly recommend the W Hotel Barcelona for family holidays.
August 8, 2014
Rated 4 out of 5 by Heath74 Great location for beach, not as good for city center
The rooms were great. I had a suite that connected to a room with two doubles. Our three young kids had the double room. Very spacious. Room service was great. Only complaint was the pool. We took down purple towels from our terrace and were accosted when we tried to take them back up. And, we received a call 10 seconds after we walked in the door to come pick up the "pool" towels.. Bizarre. It's about a 15 minute walk into city, so not as easy with young kids.
June 10, 2012
Rated 5 out of 5 by jegolfe this hotel is wonderful !!!
services of top quality, worthy 5 stars; sight on the sea of the room (14th stage) stunning, staff attentive, obliging and speaking French! the fabulous and exceptional breakfast on the 1st floor, nothing to repeat except that the swimming pool was closed and opens in April only, within the framework as of stays suggested by private travel, it would be well; to include in the service an entry with the spa by anybody by stay… we will return in this hotel!!!
March 19, 2014
Rated 5 out of 5 by Gisella03 World Best W !
From the moment you arrive in the hotel you know is going to be an amazing stay. The cool and modern decor is inviting and place you in perfect vibe to relax and enjoy.
September 18, 2014
Rated 4 out of 5 by Xavier75 Room service food was so so
Great venue, amazing view, good design, overall good service ... But please, the quality of the food for the room service is really not in line with the ambitions and positioning of the hotel. It was really not good, the caesar salad was not a true one and the chicken was oevrcooked and of,poor quality, the benedict eggs were a disgrace ... It should be easy to improve here, especially for that price ! But overall, the stay was glamourous and we enjoyed it.
September 17, 2013
Rated 3 out of 5 by SleeplessinVellaHotel Aural Overload
If you want to be constantly bombarded by intrusive ambient "trancey" music every waking moment of your day, then this is the hotel for you. Turned up loud enough so you cannot hold a normal conversation, the music is everywhere, and even in your room. Aided by a concrete atrium, the sound reflects upwards into the open balconies where your room is, so you can (try to) go to sleep with it ever present. Relaxing and restful, it ain't. Food wasn't bad though.
February 28, 2013
Rated 5 out of 5 by LeeP An Amazing Experience
Our expectations of the W Barcelona are high it is an expensive hotel but worth every penny! The quality of our stay was second to none! August is obviously a very busy period but we did not notice a drop in service quality! 5 Stars well deserved! So much fun! Staff were amazing, the food was incredible! Find a hotel with nicer beds and I'll be more amazed!
August 20, 2014
Rated 4 out of 5 by JamesJune2014 Good Hotels - but service and response time should get better
Hotel and facilities are very nice.
Breakfast closes at 11am and the staff started cleaning the buffet at sharp 11am without giving any notice to guests to get a last round of food. That's way to fast cause we started breakfast just 10.45am. Other 5 stars hotel do it much more friendly.
In addition I had a late credit card charge for some minibar stuff I did not had and since 10 days in discussions with the hotel to get it refunded.
June 20, 2014
Rated 5 out of 5 by Geoffgang I felt quite spoilt
W Barcelona offers modern luxury in the bedrooms and throughout the hotel. The staff are very attentive, friendly and obliging, especially at the wet bar. The poolside experience is so special. The selection and quality of the food and drink available is excellent. The location is perfect for a relaxing break and also ideal for exploring the city. I will definitely be back and am already looking at other W hotels.
July 17, 2014
Rated 5 out of 5 by Pomello Stayed in an appropriately named "fabulous room"
what a beautiful hotel in a great location. Staff are always friendly and willing to assist. I struggle to find anything negative about this hotel ... the only small niggle was that there were areas that could do with dusting ... eg some areas in the room & a small table with telephone outside the lift floor 15, couldn't understand how a hotel with otherwise impeccable standards could overlook this. wouldn't hesitate to go back though. Stunning views!
March 12, 2014
Rated 5 out of 5 by sykesa99 Outstanding!
I've been once before and enjoyed it enough to come back, but this time the upgrade to a corner suite was well worth it.
Woke up on Saturday morning, tripped the curtains and sunshine and sea burst into the room.
It's so relaxed, the hotel is so enjoyable, the food great, the spanish people are naturally friendly and this comes through in the staff and Barcelona is just a great city.
I've been to a lot of W's, inc Miami and this is right up there.
November 2, 2012
Rated 5 out of 5 by AlfBendik Overall the best hotel in Barcelona!
I have stayed at Hotel W in Barcelona many many times. W has by far the best location in Barcelona. It is situated on the beach, and is only 15 minutes walk from the Barri Cothic. The hotel offers so many different options for eating and drinks that you actually do not have to leave the hotel, even if you stay a whole week. W Barcelona improves constantly which makes it a delight to get back to.
July 27, 2014
Rated 4 out of 5 by Agent007 Beach and view
The location for the beach is superb. Facilities excellent (gym, spa etc.). Service excellent. Views over the port/sea/beach magnificent. This is a stylish, modern hotel with comfortable, spacious rooms (the same goes for the beds!). The beach area in Barcelona is home to many great restaurants and bars. For the fitness oriented, you can run along the path next to the beach for about as long as you feel like. Otherwise the hotel gym is excellent.
November 4, 2013
Rated 5 out of 5 by DJNNYC A Taste of Barcelona
This property is majestic in both is setting and availablity to the city. Most of the staff are quite friendly, though some do show the "attitude" of some of the destinations properties. May have been a language thing. Everything you can ask for is there. Food, relaxation, and comfort. There does seem to be a slight septic issue, maybe because of the location and conference space could use a refresh and better lighting. All in all, a great hotel.
October 5, 2013
Rated 5 out of 5 by CAG16 Barcelona with my son!
My son and I celebrated my Bday in Barcelona. This was his first trip to Europe.....we had a wonderful moment at the W....it was a moment that I will treasure as he is leaving for college next year! We loved the location and the staff was very gracious and helpful!
We considered other hotels in the city center but this was the best place for us...the beauty of the ocean combined with a fabulous design of the W..it's was a perfect stay! Thank you.
November 26, 2012
Rated 5 out of 5 by Bill612 A great vacation in Barcelona at the W Hotel
I want to compliment the management and staff of the hotel for giving my family and I a wonderful stay during June, 2012 at the W Hotel in Barcelona. The concierge staff was so very helpful with tours, concerts and just answering questions about how things worked in Barcelona. The hotel staff were all so professional. The facility is a gem. A wonderul mix of secluded resort atmosphere located 5 minutes from the city. Well done! I'm coming back.
June 22, 2012