Rated 4 out of 5 by Xavier75 Room service food was so so
Great venue, amazing view, good design, overall good service ... But please, the quality of the food for the room service is really not in line with the ambitions and positioning of the hotel. It was really not good, the caesar salad was not a true one and the chicken was oevrcooked and of,poor quality, the benedict eggs were a disgrace ... It should be easy to improve here, especially for that price ! But overall, the stay was glamourous and we enjoyed it.
September 17, 2013
Rated 3 out of 5 by SleeplessinVellaHotel Aural Overload
If you want to be constantly bombarded by intrusive ambient "trancey" music every waking moment of your day, then this is the hotel for you. Turned up loud enough so you cannot hold a normal conversation, the music is everywhere, and even in your room. Aided by a concrete atrium, the sound reflects upwards into the open balconies where your room is, so you can (try to) go to sleep with it ever present. Relaxing and restful, it ain't. Food wasn't bad though.
February 28, 2013
Rated 5 out of 5 by AlexB86 Amazing WBarcelona
I was traveling with a group of friends for a city breakout and we’ve enjoyed a 5 days stay at this amazing place. We’ve booked a fabulous triple room with breakfast and internet included.
This hotel definitely has everything you would expect from a 5 stars hotel: friendly staff, wi-fi, SPA and gym, a variety of restaurants and bars, private beach, an amazing pool, organized parties and even a disco club at the top. One of the things I really appreciate is the 24 hours room dining that is very fast. Meaning you can order a meal anytime you get hungry, like I did at 23:40 and my order arrived 20 mins later.
One of the things that it will blow you away is the view from the room; we had a room that was facing the sea and the Barceloneta beach. Needless to say the room was spacious, beds were cozy, we had an iron and a safe box.
On the down side:
- the wi-fi is kind of slow and sometimes is not working. Also I believe this service should be free for the hotel customers
- another annoying thing is that the toilet and cabins shower walls are made from glass, this mean you could hear some funny noises while your friends are using the toilet. Not an ideal thing if you are looking for a romantic weekend
- there is no type of cable connection in the room, so if you will want to connect your laptop to the TV, or to download some photos from your camera you will not be able to do this at your own will, you will have to ask the staff to bring you some.
- the free TV does not have a big variety of English channels.
July 1, 2014
Rated 3 out of 5 by LondonBusinessTrvlr Style over substance left me somewhat disappointed
Without doubt, this hotel is in keeping with the W brand - stylish, centrally located and with a real buzzing environment from the lobby into the restaurant and onto the terrace.
I stayed as a business traveller for 3 nights in July. The conference food and beverage was of a high standard. The restaurants were exceptional.
Service was, at best sub-standard. The queuing system for check-in meant it took guests more than 30 minutes to find out rooms were not ready for them. It would not have taken one minute for someone from the hotel to circulate down the line to inform people that rooms would not be ready.
The service in the conference areas was prompt to setup, but really too fast to clear away. I am used to hotels that have refreshments stations open all-day. When I happened to ask for a coffee at 10:30am, I was treated with destain - "coffee is OVER, sir".
Most shocking was the nightlife, particularly on the Tuesday night. Smoking outside the building and congregating in reception were *seriously* underage drinkers, non-residents of the hotel. between 12-16 years old, I would guess. It left the hotel feeling quite seedy, rather than the classy brand that the W aspires to be.
When I finally finished the conference and explored the nightclub, "eclipse" with a colleague, we spent an hour waiting for a drink - with less than 100 people in the club. There were 6-8 staff on duty that night. 3 were service, the rest were clearing away and would snap if you asked for a drink. The atmosphere was a kin to a Student Union bar, not a high-end nightclub. Very disappointing.
The reality is, none of the things that disappointed me would take much to rectify. My hope would be that management pay a little more attention to detail before you are considering a visit.
July 4, 2014
Rated 5 out of 5 by sykesa99 Outstanding!
I've been once before and enjoyed it enough to come back, but this time the upgrade to a corner suite was well worth it.
Woke up on Saturday morning, tripped the curtains and sunshine and sea burst into the room.
It's so relaxed, the hotel is so enjoyable, the food great, the spanish people are naturally friendly and this comes through in the staff and Barcelona is just a great city.
I've been to a lot of W's, inc Miami and this is right up there.
November 2, 2012
Rated 5 out of 5 by Ummmm A great hotel
Excellent facilities, design, service. The W Insider staff is wonderful. There were couple instances where they were understaffed (I gave up on making a dinner reservation when the W Insider was gone for the day and the line at the concierge was ridiculously long; plus check out took forever). But overall, I can't wait to come back! The lounge has excellent cocktails.
May 10, 2014
Rated 4 out of 5 by Agent007 Beach and view
The location for the beach is superb. Facilities excellent (gym, spa etc.). Service excellent. Views over the port/sea/beach magnificent. This is a stylish, modern hotel with comfortable, spacious rooms (the same goes for the beds!). The beach area in Barcelona is home to many great restaurants and bars. For the fitness oriented, you can run along the path next to the beach for about as long as you feel like. Otherwise the hotel gym is excellent.
November 4, 2013
Rated 5 out of 5 by DJNNYC A Taste of Barcelona
This property is majestic in both is setting and availablity to the city. Most of the staff are quite friendly, though some do show the "attitude" of some of the destinations properties. May have been a language thing. Everything you can ask for is there. Food, relaxation, and comfort. There does seem to be a slight septic issue, maybe because of the location and conference space could use a refresh and better lighting. All in all, a great hotel.
October 5, 2013
Rated 5 out of 5 by Jaygill amazing staff
the property is iconic,my check in staff lois just a fantastic person with excellent communication skills nothing a problem for any staff they all beat expectations and in my view raised tha bar for customers service, I do travel quite a lot but from now on will be giving the W brand priority wherever I go
May 27, 2014
Rated 5 out of 5 by CAG16 Barcelona with my son!
My son and I celebrated my Bday in Barcelona. This was his first trip to Europe.....we had a wonderful moment at the W....it was a moment that I will treasure as he is leaving for college next year! We loved the location and the staff was very gracious and helpful!
We considered other hotels in the city center but this was the best place for us...the beauty of the ocean combined with a fabulous design of the W..it's was a perfect stay! Thank you.
November 26, 2012
Rated 5 out of 5 by Bill612 A great vacation in Barcelona at the W Hotel
I want to compliment the management and staff of the hotel for giving my family and I a wonderful stay during June, 2012 at the W Hotel in Barcelona. The concierge staff was so very helpful with tours, concerts and just answering questions about how things worked in Barcelona. The hotel staff were all so professional. The facility is a gem. A wonderul mix of secluded resort atmosphere located 5 minutes from the city. Well done! I'm coming back.
June 22, 2012
Rated 4 out of 5 by incognito great hotel, yet some things to improve
love the W in Barcelona. Really nice location and design of the lobby/restaurant and rooms
couple of things that could be improved
- takes a while to figure out how to switch on and off the different lighting groups in the room. just feels complex and overdsigned
- I was working quite a bit in my room and through the (fast) WIFI signal downloading a nubmer of big (75MB) keynote files. Somehow the hotel system automatically deactivated my IP address on my macbook due to the high MB downloads. It took about an hour of late night IT dept calling to figure out the issue, which once it was found was resolved. Just think it is strange that a hotel has a max MB download level. Given the status of the hotel, my SPG level and room rate that is charged. And if this happens, why does the hotel not notify me so that I'm not left figuring this out myself .
March 25, 2013
Rated 5 out of 5 by m97424 One of the most amazing hotel experiences of my life
The W Barcelona is one of my favorite hotels I have ever stayed in. The property itself, the location, the staff, the city, the food, the culture -- everything about this hotel is just amazing. I especially loved how connected I still felt to the outdoors and the ocean when I was in my room -- I was there for work, but I truly felt like I was on vacation in Barcelona, even when I was working in my room.
April 8, 2014
Rated 4 out of 5 by Bix72 A fab hotel but...
We had an amazing weekend at the hotel, so much so, we didn't leave other than to venture into town on Saturday morning as the weather wasn't great. As you can imagine, you get what you pay for in life and the W is no expection to that rule. We spent over 850 euros on food and drink over 3 days... I requested some ice and slices of lime to be sent to my room. I was horrifed to be charged 3 euros for the lime! Given the amount we spent on food and drink and given that the hotel gave free apples Im disgusted that they felt justified to charge me 3 euros. I know it sounds petty, but it is totally unacceptable on the hotels part to charge for this and no real justifcatication was given. Also, we had to ask for our room to be cleaned on the second day and it was only tided and not cleaned. Dirty glasses were not removed or replensihed with clean ones.
July 26, 2012
Rated 4 out of 5 by bradly81 Beautiful hotel.
It was pretty impressive that I could see the whole beautiful shape of W barcelona from the small window of airplane during landing.
However, getting to hotel was not that impressive alternating a bus, train and bus.
I also got upgraded to a nice room with spectacular view though.
Room seemed a tad aged as expected and gym looked nice, so did the pool.
And I think I agree on that this one has the most gorgeous exterior among all of w hotels.
By the way, there was one moment, where I felt odd with one staff's attitude so that I ended up to a complaint. I'm still sick to my stomach just thinking about that.
And more surprisingly, I haven't got any apology email or something like that from the hotel manager or Spg.
Once again, flawless hardware, poor software that most of W hotels tends to have inside.
Except that one big flaw, It was a good stay.
December 9, 2013
Rated 4 out of 5 by Petra1978 Bathroom :-(
We enjoyed our stay,but what we didnt like about our room was: we were missing the privacy in the bathroom( just glass door separating it from the sleeping area).it was not possible to use the bathroom without letting everybody in the room know and show..:-( and also the beds-are so soft,that you have a feeling of sleeping in the hammock..not comfortable and you have your back in the pain after the night..otherwise we were satisfied..
September 2, 2013
Rated 5 out of 5 by Iamboku Amazing Platinum recognition
Beautiful hotel right on the beach. Guillemo found an upgraded room for us and went out of his way to make sure our stay was Amazing. I have never received such recognition for being platinum. On top of that, the location of this hotel could not be better. We could just walk down the boardwalk and enjoy the beach, food, etc. We are already planning our return to Barcelona and this W hotel.
GUILLEMO"S BOSS, please give him a raise!!!!
September 27, 2013
Rated 5 out of 5 by Singatravel A place to remembre
This hotel is the best hotel in Barcelona. The location is a bit out from the city centre so taxi is required to go to the main shopping areas (not more than 10 min with taxi) but it is located on the beach so it has its own unique features. Staying at the W Barcelona in the summer season must be spectacular! The service is very good - Asian standard. That should say a lot for a hotel in Europe where service levels usually are lower.
March 5, 2013
Rated 5 out of 5 by ClayP1974 The Best W I have ever stayed at.
From the moment I arrived this was an awesome experience. I have stayed at W's in the US including Hollywood and Scottsdale, but none come close to the service, style, room and location of the W Barcelona. Xavier with the Insider team had everything arranged for my stay and treated me like a true VIP. I have never been treated better as a Platinum than here. This was a great experience beginning to end. Thanks for a great stay!
June 19, 2013
Rated 4 out of 5 by Mavis Wow factor
Although we come to this hotel every year, some times more than once, we have found this hotel now need some maintenance, especially in the rooms. We had booked four rooms, one which should not have been used due to the shower leaking out onto the carpet (which some of the carpet had been replaced) so must have known, and the toilet door didn't close.Really bad.!! Also the plug to the sink was broken along with our room also.
May 30, 2013
Rated 4 out of 5 by swannie1 Great location, awful bathrooms, some staff lack good people skills
The bathrooms are ridiculous, there should be an actual room that you can close off from the main bedroom. The staff in general were very friendly but certainly not the Whatever Whenever staff and absolutely not the 2 girls that stand by the door out to the pool area who are frankly just rude! Having to request a turn down service in the evening in a 5 star hotel is crazy, cleanliness of the room could have been better.
June 29, 2013
Rated 5 out of 5 Amazing, awesome,...
There are not enough words to describe the W Hotel in Barcelona. My stay was perfect. The hotel and room are really beautiful. The view is amazing. The personal/service met all my requirements for a 5* hotel. They were so helpful and smiling. I miss only an interior swimming pool... And also It's pity that we have to pay 20EUR for one hour to enjoy the sauna/Turkish bath and jaccuzi...
Otherwise, everything was perfect.
January 31, 2013
Rated 5 out of 5 by Jayjay15 Iconic architecture, wonderful view
W Barcelona stands out as an icon of the charming Barceloneta, offering an unparalleled view both from our room and from the window of our plane. Staff are friendly, knowledgeable and genuinely helpful.
June 1, 2014
Rated 4 out of 5 by Nicolo28 exeptional but not much clean
is one of teh best hotel in bcn , but can not afford to leave the rooms dirty .. im platinum travel and i m very attached to starwood but here in w bcn i have lot pic tha show the dirt under bedroom and in the moquette ..the wonderful hotel of the city not permitting this incident... for apologize we offerd me a creakfast but room remained dirty -.- sorry for my word but i think is necessary for obtain a perfect level
June 10, 2013
Rated 5 out of 5 by woody68 Fabulous sun lounge. Great rooms
Waited long time for taxis
June 14, 2014
Rated 5 out of 5 by Benny1976 Great hotel, great view
The W hotel is a cool hotel with a fun vibe and very friendly helpful staff. A trip up to the Eclipse bar at the top of the hotel is a must and whatever you do, do not miss out on the delicious breakfast full of healthy and not-so-healthy options. Tucked away at the end of a promenade, it is a bit of a trek to the nearest station and the main part of the city but that only reinforces its exclusive image
February 14, 2014
Rated 5 out of 5 by bobaustin Surprisingly great location!
When we first booked this hotel we were warned that it's beach location was great but you'll have to take taxis everywhere you want to go. But we loved walking on the beach, and we loved walking down the boardwalk to eat at places like Can Majo in Barcelonetta, and we loved walking to the El Born area for shopping and more eating/drinking.
We will definitely be back to Barcelona and we're definitely staying here!
October 23, 2012
Rated 5 out of 5 by TKE1947 The hotel is an icon and our stay there was as memorable as the hotel itself
This hotel is stunning to look at. The location is great. The staff, rooms and facilities all live up to the high standards set by the architecture. The views from the rooms were stunning. The restaurants we ate at were great. We loved the "living room" concept in the main lobby where you could go and access free wifi. If we are ever fortunate enough to return to Barcelona, this is where we will want to stay.
April 20, 2013
Rated 5 out of 5 by LizzyNY Barcelona's best resort
I have been in the Travel industry for 20+ years and consider myself a seasoned Traveler. I aboslutely loved the W Barcelona!!! The staff was incredible, they could not be more accomodating. We had a fantastic time celebrating a friend's milestone birthday. The W staff made this holiday exceptional. Hotel is beautiful. Beach was great. Fun by the pool. It was a European dream. Planning to go back next year!!
August 16, 2013
Rated 4 out of 5 by steve very nice
hotel is very nice .service is relay good.staff very polite. person in the breakfast place by name Liza very nice 10
June 5, 2014