Rated 4 out of 5 by Robert999 PERFECT PLACE, NEED TO IMPROVE QUALITY
not clean window in the room
one morning - breakfast - bad waiter (slow, not around when we needed him)
bathroom - toilet - no privacy, partner hears you ....
April 28, 2015
Rated 5 out of 5 by ScubaT Even better than WoW!
i had a reservation of originally 5 nights, and added promptly 3 more nights to it.
Although we did experience some minor issues, staff responded more than correctly after we made them aware about this. For me this is a sign that the guest services and hotel is on a very mature level.
We were looked after very carefully, and staff was very professional.
For us it wasn't the first time we stayed at the W BCN, although it was the first time we could really benefit from the WET DECK (other stays were in winter). The WET DECK is just absolutely fabulous. Again a great team, in the good control of Jon, and well assisted by Daphne who takes also care for customer satisfaction ;-) Really absolutely great was one of the poolboys - Javi - who treated us on a very personalised and very genuine care taking way (I'm still waiting on my spg platinum thank you cards i had promised Javi).
we were also happy to see the WAVE breakfast team again, getting the most important meal served by these chic@s was always a pleasure to us to start another beautiful in BCN.
i could go on and on, but as writing reviews after hotel stays is rather unusual for me (i think this is the 2nd or 3rd) i only would like to do it for exceptionally good (or bad, although certainly not the case here :-)) stays, which went over the top.
We were very pleased to see that not only the design of the hotel is amazing wow, but also, and certainly a much bigger challenge for the hotel management, is to see that the different teams (starting from reception, room re-stylers, wave, WET DECK etc...) are also more than WOW.
we hope to come back very quickly! definitely would love to experience one of the Sunday pool parties where wet deck was telling us about!
i'm sure that with this staff the hotel will star a fabulous primavera and summer 2015 :-)
April 23, 2015
Rated 5 out of 5 by Cuddle Easter
Hotel room and hotel location is unbeatable, friendly staff, breakfast was excellent but bit disappointed with quality of food in room service and Wave restaurant. quality of food at R/S was definite not good. Very small portions at Wave rest even with 3course you would not be satisfied. Drinks too overpriced and more crushed ice than drink.
April 12, 2015
Rated 2 out of 5 by RonG99 Disappointed with our room.
I made the mistake of booking and paying for the room without first confirming that I would be getting a room on a higher floor with a good view. I had booked months in advance, so I feel I should have gotten the "wonderful" room they advertised. Instead, they stuck me in a 5th floor room which had half the view blocked by an extension of the building whose room windows looked directly into ours. Needless to say, it was very uncomfortable knowing that neighbors a couple of meters away might have a close-up view into our room. We ended up leaving the curtains shut during most of our visit. Additionally, the room has only one desk chair, so we could not sit in comfort, but could only sit either on the bed or on a wall-to-wall backless bench which abutted the window. And finally, let me just impart one word to potential guests...the toilet is directly in the room, with only frosted glass walls and door for privacy. And no exhaust fan. While my wife and I are a long-married couple, yet there are some sights, sounds and smells that I feel should be kept private...don't you agree? Nevertheless, Barcelona was wonderful and we fully enjoyed celebrating our 20th wedding anniversary!
April 11, 2015
Rated 5 out of 5 by Carlacars In Love Again
I loved the W Barcelona the first time I stayed there. This visit, I loved it even more. It started with a welcome email from Evelina a week before I arrived. When I got there, Pep made me feel part of the family. Everyone was so attentive, falling in love was easy. Carlos arranged a Segway ride around the city. Even though I've been to the Big B many times, I saw it differently this time. Cant wait to return!
April 6, 2015
Rated 5 out of 5 by AMINKAZI Best Sea and Beach View
Best Sea View and Beach View ... Centrally Located to the City Centre and Marina
April 4, 2015
Rated 5 out of 5 by MikeWong This place of rest is so beautiful and cool!
This is a place both my wife and I love! It has the right mix of excellent staff and services. It gives both energy and rest depending on where you are in the hotel. We will be back soon!
April 1, 2015
Rated 5 out of 5 by Andy139 Great experience
Made an emergency trip to barcelona(due to the fact my daughter was in the hospital). When I called reservations I explained this. Upon check-in, I was given and upgrade. The room was beautiful and they had a personalized printed note from the staff with amazing amenities in the room. Wonderful experience and great customer service!
March 30, 2015