Rated 5 out of 5 by salease Memorable Stay, Wonderful W Insider & Excellent "Whatever Whenever" Service!!
We had such high expectation for this hotel before we arrive due to its high rating and review and it certainly does not disappoint!
The hotel's W Insider, Dino emailed us around 3 days prior to arrival asking what they can do in preparation for our arrival.
We then called him up asking a couple of questions. One of them is in relation to the SPG Platinum room upgrade. He apologized that they cannot upgrade us to the Marvelous suite, as there are only 4 in the hotel as they are full during our stay. He was really patient and happily explained and answered all my questions.
He mentioned that he will not be in the hotel when we arrive, but his manager, Rendy will be.
Upon arrival, we were warmly greeted by another W Insider, Rika, as well as the manager, Rendy.
The hotel manager, Oliver also greeted us and thanked us for choosing to stay at W. He even gave us his business card and ask us to contact him anytime!
At first, we were quite indecisive on the type of room that we want to be in, but Rendy explained the positive and negative on each type. We finally decided to stay on one of their one bedroom villa with its own private pool and it was really nice.
The cleanliness of the villa is not 100% perfect, i.e. villa floor and bed-sheet were a little dirty, but on the 2nd day, we called their "Whatever Whenever" asking for the bed-sheet to be changed and villa to be cleaned properly (as we have our 8 months old baby with us) and when we returned, it was spotlessly cleaned!
We opted for breakfast for our Platinum welcome gift and it was great (although I was hoping to find some local, Bali specialties here) Staff are excellent, too.
Their "Whatever Whenever" are the best feature in this hotel - they can literally provide whatever we requested. They can even ordered our requested particular local food through "gojek" (3rd party delivery service)
All in all, really a memorable stay. Services from the hotel staff are top notch.
Thank you Dino, Rendy, Rika and Oliver!
Hope to be back at W Bali Seminyak very soon!
January 28, 2016
Rated 5 out of 5 by JayJaySt Heavenly Stay
This definitely is my haven, it always charges me up and freshen me up for getting my life spirit back.
Everything, everyone are nice here!
The Woo Bar experience was wonderful!
Can't wait to be back here.
January 23, 2016
Rated 5 out of 5 by SPGScott Great SPG Property
I generally think W properties are over-hyped, but that is not the case for the W Bali. From staff responsiveness to the beautiful rooms and amenities, it absolutely exceeded our expectations.
We attempted to use one of our Platinum suite upgrades in advance of our stay, but unfortunately none were available. We did, however, receive a complimentary upgrade to an amazing ocean facing room on the top floor. The room did not disappoint.
Our only complaint about the property would be the high food / drink / spa prices, but that seems to be unavoidable if you're staying at any resort in Seminyak.
All in all, we had an amazing stay and would certainly come back.
January 16, 2016
Rated 5 out of 5 by Khal12 Great Hotel, great staff
Amazing hotel, one of the best i've ever seen. The staff is great, always available to serve with a smile. My favorite place is the Woobar
January 10, 2016
Rated 5 out of 5 by joe86 w bali is amazing
Had a great family time in this property, realy warm welcome serviceand outstanding food quality. Looking forward to make my stay again.
January 8, 2016
Rated 5 out of 5 by PGL77 Great family vacation
The experience exceeded our expectations! Great location, extremely friendly and helpful staff (from front desk, room service, pool attendants, etc.) Definitely recommend W Bali! We'll be back.
December 20, 2015
Rated 5 out of 5 by Brian33 Splendid ocean view and great poolside bar
My wife and I had a wonderful villa stay a W bali recently, specially thanks to W insider Dino and Guest relationship manager Rika for the efforts and great job in putting a a great surprise for my wife birthday.The Ocean views from the pool is awesome. The food at starfish bloo is great. Thanks to the team talents and chefs for making it happen. Definitely be back again soon.
October 28, 2015
Rated 5 out of 5 Great experience!
We had an amazing stay at the W Retreat & Spa in Bali, we stayed for 3 nights and all the staff were super friendly and helping plus caring. The breakfast had a good diversity. Thank you all for the stay.
October 16, 2015