Rated 5 out of 5 by Dub43 The People Made It Special
We had an outstanding time at the W in downtown Austin this part weekend. Every single person employed at the hotel that we dealt with was sharp and had excellent attitudes. It was apparent that they are excited about the impressive hotel that they represent and I plan on staying there many times in the future.
August 19, 2013
Rated 4 out of 5 by dharris501 Very Accomodating
Service was great. Room service food was exceptional, although slightly limited menu. But I'll take small menu and great food over larger menu and mediocre food every time.
Room and amenities worth the price; a little swanky for me, but great assortment of extras.
Overall great stay!!
September 11, 2013
Rated 3 out of 5 by TravelManager Such Mixed Feelings
This hotel could be so great...and because my feelings are so mixed, I've put together a list of pros/cons below:
Super convenient location downtown
Wonderful views of Town Lake and the Lavaca bridge
Responsive room service - always delivered sooner than the expectation
My last day there, my room was cleaned by a true professional - I walked in and was "wowed" by the level of cleaning detail.
Bathroom didn't have a tub (I need to know this when making my reservation)
Room was a bit cramped
The lobby is a night club in the evening
Some of the people who stay here are a little full of themselves (i.e. bridal parties)
The bed was not comfortable - in an era with so many hotel chains that specialize in a comfortable bed, it really is a must have.
Staff in the gym was non-existent and when he showed up was put out that I was calling the front desk for assistance. For such an amazing gym facility, the service should be on-par.
March 6, 2013
Rated 5 out of 5 by Canedog First time in Austin
I have become accustomed to high quality service and sheer "cool" factor when staying at W hotels around the country - the W Austin did not disappoint. In fact, it may be one of my favorite W hotels! The pool deck is amazing and fun. Location is perfect. Just a great experience - can't wait to get back to Austin and the W hotel.
May 24, 2012
Rated 5 out of 5 by Lorido56 Great Stay
The Hotel and its staff is on there toes and treated me very kindly. I would stay there again the next time I am in Austin
November 3, 2013
Rated 5 out of 5 by jechho wonderful hotel and location
Excellent hotel. Wonderful spg suite upgrade. Not much negative to report – the only let down was the spg platinum breakfast benefit, which consisted of three items + coffee you had to pick in the bar area. Very high school cafeteria-style, and not the luxury and quiet breakfast one could hope for.
August 25, 2013
Rated 3 out of 5 by BudaSue W Hotel Austin on a Saturday night
Hotel room very comfortable. Hotel staff needs to work on making guests feel as important as the crowd in the nightclub. A separate entry for the club is a must for the comfort of paying hotel guests.
This is the 2nd time we have encountered this during a W Austin stay. Will probably try a different downtown hotel next time.
August 15, 2012
Rated 5 out of 5 by melo123 Luxurious Hip Hotel close by sixth street
My friends and I were on a road trip and decided to stay close to 6th street.
I redeemed for a night at this hotel with 4800 points and 90$/night.
the hotel decor was hip and luxurious like any other W hotels. The beds were comfortable which prepped us for our long trip home after a night full of party on sixth street.
November 28, 2012
Rated 5 out of 5 by sag7 W Austin
Room was great-- really large and very comfy! Loved the separate seating room. We had a corner suite. My only complaint--- I wish the AC had worked better. We got up in the middle of the night bc we were sweating and our AC said it was on 65*! Need to work on that. The bed was super comfy and the bathtub was amazing!
May 1, 2013
Rated 5 out of 5 by RND68 Oustanding
From the moment you arrive until you leave, the staff is just outstanding. Great Service, great attitude, very professional. Room was very clean, with a beautiful view. Will definetely stay there next time!
October 8, 2013
Rated 4 out of 5 by Ken337 Austin one of my favorite W Hotels
The people here are awesome. I stay here whenever I come in to town. This trip my family came along and the waiter at dinner noticed my daughter was under the weather and not very hungry...after dinner we arrived to a bowl of chicken soup for her. That kind of service is why I come back time after time.
February 22, 2013
Rated 5 out of 5 by kb100 great experience
This hotel is well situated in Austin---close to restaurants, 6th street, festivals, etc. The staff was phenomenal. Met our every need. I would definitely stay here again and hightly recommend it.
October 7, 2013
Rated 4 out of 5 by Bobby1234567890 Pool Bartenders
The hotel overall was beautiful! The only issues I had was the bartenders attitude at Pool Area. I understand it was the long 4th July weekend and you probably didn't want go work but no excuses for being rude to others! Other than that incident, food was amazing too! Enjoyed the stay!
July 8, 2013
Rated 4 out of 5 by RubeGonza W @ Austin
It was a very nice hotel - I was not blown away but I had a great stay.
October 30, 2013
Rated 5 out of 5 by LoveToTravel23 Great place to stay
I stay at the W Hotel every week for business travel and have never been disappointed. The staff is very friendly, the location is convenient to nearby restaurants/bars, and the rooms are comfortable. I especially love it when I get a suite overlooking the river because the view is fantastic.
June 11, 2012
Rated 5 out of 5 by Doug92 This hotel had a great vibe with the lobby bar and quality of guests staying there.
I liked the security of having a hotel guest room key enable you to only take the elevator to guest floors. I enjoyed the view my room had. I didn't go to Austin City Limits but really thought it was cool that it was next door.
September 16, 2013
Rated 3 out of 5 by mew56 Good location
While this hotel was very clean and in a great location for our needs, I was somewhat disappointed in my first stay at a W Hotel. I thought the room was really small, the pool even smaller and it didn't have any amenities that wowed me like I expected a W Hotel to.
August 9, 2013
Rated 3 out of 5 by Becca75 Tub and bathroom not very clean
The staff were lovely, but I arrived at 330 and there were food trays in the hall until 9am the next morning and the bathtub was filty and lots of long black hair on the carpet. Not so romantic. Other than that, the staff were delightful. I didn't want to eat in my room, though.
April 7, 2013
Rated 5 out of 5 by Slafferty97 Time to stretch and renew
Thoroughly modern and luxurious experience in the best Austin has to offer in hippie sheik. Excellent bars, pool area, lobby and attention to service. The room was very comfortable and the staff are waiting for requests to serve. You owe yourself a stay at the W Austin
July 4, 2013
Rated 2 out of 5 by txboi44 my stay at the W austin.
I'm was NOT impressed with the W Austin at all. Very disappointed with miss communication . On charges for invidentls etc. My room was basic the shower leaked water into the carpet. I have stayed at many W hotels , and will NOT stay at the W Austin anymore. Not impressed at all.
June 29, 2012
Rated 5 out of 5 by Dunn09 This hotel is awesome
Money well spent; staff very nice and helpful
October 29, 2013
Rated 3 out of 5 by TayTay Unfriendly staff
While the facilities and amenities at the hotel were lovely, I repeatedly ran into trouble with the staff. I rented a cabana at the pool for a few hours and did not receive proper attention from the staff, and when I did, the staff seemed forced and unhappy to be offering help.
July 24, 2012
Rated 5 out of 5 by Romanator Fun W Hotel
I really enjoyed my stay here with my significant other. The rooms were nicely decorated and clean. The bar / club in the first floor was better than what I was expecting, having good atmosphere, people, drink selection, and people. Overall, I was very pleased with my stay.
February 3, 2013
Rated 5 out of 5 by travelboy Fantastic stay! GLBT extra friendly
A bunch of friends and I had went down to ATX for spash weekend.
The hotel Saturday pool party was on point. I felt like I was in Vegas. Great time, great pool staff.
Its great to know there is a place in Texas that is liberal and free spirited!
Thank you W Austin!
September 13, 2012
Rated 5 out of 5 by Campos64 GREAT Hotel!!!
Stayed there for one night on my way to San Antonio. Almost cancelled the rest of the trip and just stay at the W in Austin. Great staff, location and comfort. The pool was a blast the staff out there was amazing (Herd, Evan and Brittany). I will def go back!!!
July 24, 2012
Rated 5 out of 5 by Roy1963 Austin Fun Hotel
Every single staff person, from the valet to the bar and restaurant staff, is awesome. The Living Room and other open areas are chic and comfortable. The pool deck is a happening area, even in January. Get a lake view room if you can and enjoy the sunsets.
January 22, 2013
Rated 5 out of 5 by kaaayjaaay Husband's Promotion Celebration!!!
Everyone at this hotels specially the GM made our celebration special. Everyone at this hotel went above and beyond to make our stay amazing. I will always stay at this hotel if we are in Austin.
Thank you W hotel for making our trip to Austin amazing!!!!
November 7, 2012
Rated 4 out of 5 by RoadWarrior99 Great Eclectic Experience
As a road warrior with a penchant for consistency and a fondness for old "railroad" hotels,the W is definitely an atypical venue for me. However, the staff was great and the stay was fun and I can't think of the last time I described a hotel as fun.
May 8, 2013
Rated 5 out of 5 by Lea37 This was awesome
I've traveled all around the world. This was both luxurious and laidback all at the same time. I have never had a stay at a hotel where I didn't have some sort of issue. The simplicity and attention to detail made this to date the best hotel stay ever.
January 22, 2012
Rated 4 out of 5 by Okieboat Quite Modern
Hotel staff was superb. Hotel is quite modern/in vogue. To be honest I felt a little out of place. I think only my Maui Jim sunglasses fit in with the dress of what I observed was the typical guest (under 35). Room lacks ANY drawers and closet was smaller than the ones I had on my ships (I'm retired Navy#. I guess young folk just wear either one set of clothes or they live out of their suitcases. Found multiple toe nail clippings on the floor - BIG YUCK. Not sure if W knows about vacuum cleaners. Had to call front desk at 15:00 to request the room be cleaned. Room was vacant from 10:00 until 15:00 and no servicing???? At this level of hotel??? Never experienced that before. I stay at 5 star hotels throughout US & Asia - perhaps my expectations are too high for the "W". Room AC never did cool the room to my standards. TV and channels were quite good. Liked the mini-bar selection too. Room layout was good, pretty spacious #has room for drawers - hint). Thought the towels were cheap feeling. Reminded me of my college gym towels #ouch).
July 11, 2012