Rated 5 out of 5 by Pajamas Awesome Hotel
From the minute of our arrival we were greeted with a welcome. All the way from the guy taking our car to the doorman and the front desk.
Great atmosphere and very trendy up beat.
Was really looking forward to staying here my first time. The room was awesome loved the blue lights and all the little touches added pops of color. The view from our room couldn't have been better from my standpoint. All your staff from beginning to end was excellent . Can't wait to return Thank You!
March 9, 2014
Rated 3 out of 5 by amytm Disappointing for a W
Typically, I'm incredibly impressed with the service at W Hotels, but this stay was just OK -- something more along the lines of what I'd expect from a budget hotel. I had to make several requests to staff during my stay -- like to have someone take a look at the outlet in my bathroom that wasn't working and to have a cab ready to take me to the airport upon departure. They never came to look at the outlet issue and I had to call back again the next day before someone would attend to it. Called 2x (once the night before and once the day of -- 15 min prior to departure) for a cab and still ended up waiting 15 extra minutes because the valet said the staff never passed on the message to them. Ended up making me late to the airport. In addition, my mini-fridge wasn't working/wasn't cold, and also was not replenished each day. And the hot water wasn't very hot -- had to let the shower run for at least 5 minutes before it was even tolerable, and even then it was just lukewarm. There wasn't anything that was abhorrent, but my experience certainly was not on par with what I've had in the past -- certainly not for the price per night paid.
March 11, 2014
Rated 3 out of 5 by Underwhelmedx2 W's not for everyone
The W is more about being hip than anything else. This is not a hotel for business travelers. Limited work space (the TV sits on the "desk") and the room's furniture is more about style than comfort. If two guests share a room, be aware there is no door between the bedroom and sink/shower area of the bathroom - not conducive if one party needs to get up earlier than the other.
March 7, 2014
Rated 5 out of 5 by unityadvance Tour Manager to the Stars
It all starts with the Sales Manager. Generally I do not use Starwood Hotels because of numerous problems with billing. However W Austin has a Sales manager that put in the effort to understand those if us in the music business. She really gets it and won my business. As long as she is there I am with the W Austin.
March 6, 2014
Rated 5 out of 5 by AG2010 Right in the City
Ideal location for experiencing all that Austin has to offer. There are plenty of great restaurants and bars nearby, and 6th Street is just a short walk away. The hotel itself has plenty to offer with a great pool as well as a lively bar downstairs. This hotel also has the best hotel gym I have ever worked out in. I was blown away by the amount of equipment. This hotel was exactly what I was looking for.
March 4, 2014
Rated 1 out of 5 by jeriyoder disappointed....
This hotel missed the boat on every level.
March 3, 2014
Rated 5 out of 5 by aChefGuy Excellent!
This hotel is everything you would expect from a Starwood Hotel, and then some!
March 3, 2014
Rated 5 out of 5 by CMarie7 Loved my stay at the W!!
I had a lovely time staying at the W. As a woman travelling alone, I loved the security of requiring a room key to access the upper hotel room floors. The staff was excellent -- very friendly and helpful with restaurant recommendations. I didn't get a chance to enjoy the spa -- maybe next time. The pool area was gorgeous, but alas it wasn't warm enough to swim when I was there. The room itself was beautifully decorated and the bed was oh so comfortable! Can't wait to visit the W again.
February 23, 2014