Rated 4 out of 5 by nolavisitor123 Great property, good design and location.
Hotel location is great, downtown Austin is fun. We didn't get the chance to see the pool. We booked a double but we were fine switching into an accessible king. FD was helpful, even though they could smile a little more. The concierge sent us to the right spot, very helpful. Food in Trace was very bad, but our server (mid 20s, short bob hair) was great, as well as their supervisor. I wish I could remember her name, she was awesome. I enjoyed the number and variety of the free amenities in the hotel room. Not sure if part of the hotel, but the pizza restaurant on the same block with the hotel was horrible as well. I enjoyed the jazz band on the patio.
April 13, 2014
Rated 5 out of 5 by Miichele THE BEST W hotel in USA
I travel close to 200 nights a year. 100 plus at Starwood, which puts me at the Platinum Ambassador level.The reason why I am stating my credentials is because The W Austin hotel has exceeded my family and my expectations by far.
The staff are well trained and very accommodating. The Living Bar is cool. Trace has very good service. Tony is wonderful as the concierge, he goes out of his way. Joanna is the most caring and passionate Director of Rooms that I have ever encountered , It sometimes feels like you are at a small boutique hotel where everyone knows your name.
The pool can get a bit crowded but it is the scene and everyone is having fun. Most of all, the service there is great too!!!
The manager at the spa is" W wonderful!" Again, caring , happy and wants you to enjoy your experience. Bring your workout clothes, their gym has great equipment and a great view!
The rooms are nice(W nice). It is worth the extra money, especially during the season when the pool scene is around. They do recognize Platinum status.
The W is a great area to walk, explore, shop , listen to music venues and eat at great restaurants nearby!
We cannot wait to go back because we know staying here is a joy that leads to relaxation!! Oh and hey at our age, we still do like some excitement too.
April 10, 2014
Rated 2 out of 5 by AUStraveler Great hotel, but staff is disinterested
Great location and facility - the room is very comfortable and spacious. I've stayed at this hotel several times for business and always find the staff to be lacking:
- Not acknowledging my Starwood status
- Not acknowledging that I'm a repeat guest
- Not opening the main front door of the hotel when I'm walking in
- Not saying hello or welcome when I get out of my cab upon arrival at the hotel
- Sounding generally bored and disinterested when I call with requests (in room dining, wake-up calls, etc)
I expect better from W.
April 15, 2014
Rated 3 out of 5 Terrible Sleep Conditions
There was constant airconditioner knocking during the night and then construction started on the floor at 4am for some reason; terrible sleep conditions. Not sure I would stay here again.
April 16, 2014
Rated 5 out of 5 by Cwal256 Great location and style
I stayed at this hotel regularly over 9 months, they were great at upgrading to a suite for Platinum status and very friendly to always go the extra mile. The locations is right downtown near many great restaurants and you can go running along the river.
April 2, 2014
Rated 5 out of 5 by petehop awesome hotel for group/ bachelor party
such a great time at the w hotel this past weekend. was in town for bachelor party. thank you to the staff for making it a great stay.
April 1, 2014
Rated 5 out of 5 by YukonJack Great hotel and staff
staff is great delivering superior service, food and beverage. music venue is great addition.
April 11, 2014
Rated 5 out of 5 by Kelsleighhart Service
Josh Goldberg was beyond accommodating! We had a wonderful experience and he truly went above and beyond to make that happen. We will definitely be recommending are friends!
April 7, 2014