Rated 4 out of 5 by Rob2235 So-so room - exceptional service
Upon arrival one is immediately greeted by helpful and friendly staff members. Valet and check-in were quick and hassle free. The room was nicely appointed, even if it was the smallest of the available rooms. I decided to shower and freshen up prior to dinner, and the shower was unpleasant. The "Japanese-style" tub has an extremely high sill which makes ingress and egress very difficult. The water was not as hot as I would have liked, and the knob was loose. I immediately reported this to guest services, and the situation was resolved immediately, and I was offered a free upgrade, which I chose to forgo. Put simply, I really love this hotel, but the small-room showers are not to my liking.
December 11, 2014
Rated 4 out of 5 by Rue4256 Great gathering place
I Planned a 40th Birthday party and we had about 40 guests. We had the "Patio" or "small Living room" It was PERFECT for that size of a crowd. The Staff was curtious and wonderful. THey passed Hors d'Oeuvors and cocktails around the room and we all really enjoyed ourselves.
The food was good and the Birthday cake was AMAZING. Thank you!
December 8, 2014
Rated 5 out of 5 by Acker Room, Location, Vibe, Staff all Great
What a location! We couldn't have made a better choice. We appreciated the local knowledge the staff provided re: BBQ, dinner ideas, best way to get around. Bartender Cat @ Trace bar gave us best tips about food trucks. Loved the room. All around great place. Even bfast has a good vibe, We'll be back.
November 30, 2014
Rated 5 out of 5 by Jack3 the rooom was very ckean and quiet albeit small
We try to stay at W facilities when we can. The location was fabulous and staff very effricient and courteousl Thank you for a great time for our first visit to Austin.
November 13, 2014
Rated 2 out of 5 by shah79 Not up to expectations
Room was smaller than usual for the rate paid. Basic amenities not in room such as coffee maker, which had to be requested. The first machine did not work, so they had to send another one. No option for tea. No shower cap, bath slippers, chest of drawers. King Room space very congested. Shower was hard to get into. I wish I had a step stool just to get in and out. Tub height too high. Shower stall would be preferred. Safe was not working. The batteries were dead and had to be replaced. The sink was not cleaned properly, and had water stains on the hardware. Only one chocolate provided only on one night, even though two guests in the room. stayed for 2 nights The phone charger plugs were not working. I have to give this hotel a rating of 2 stars.
November 20, 2014
Rated 5 out of 5 by SteveD23 Only stay at the W in Austin TX
We had the best time left another hotel after one night and were super luck to get a room at the W .From the moment we got there till the end first class service and everyone was friendly. Becca at the Trace bar and Cassandra at the front desk were the best they are both excellent employees
November 24, 2014
Rated 5 out of 5 by LiRiv Wonderful Hotel
This is by far one of the nicest W hotels and i have stayed at many! The gym is amazing!!
October 30, 2014
Rated 5 out of 5 by John100000 Great staff and incredible facilities.
The staff was incredibly accommodating, and made the stay more than amazing. I would recommend this hotel to anyone.
October 29, 2014