Rated 4 out of 5 by StephC33 Went for New Years party
Everything about the hotel was fabulous, from the staff to the room. However, the New Years Eve party that we bought tickets for was a little disappointing. The lines to get drinks were crazy long- you had to wait in line 10-15 valuable minutes to get a max of 2 drinks, then start the cycle all over again- so you spent a majority of your evening standing in line. Not our idea of fun. Next year, there should be a line for beer & wine only, then a line for mixed drinks- and double staff the bartenders. Poor planning.
January 3, 2013
Rated 5 out of 5 by YAHOO W AUSTIN
3RD STAY HERE AND I LIVE IN AUSTIN!
January 3, 2013
Rated 5 out of 5 by djw24 Great location and friendly staff
This is the 5th time we have stayed here and everyone is always so nice. Great location and night life!
December 27, 2012
Rated 4 out of 5 by Angela2012 Convenient but chaotic
Ambulance and police car by 11 pm on a holiday weekend, little too much action.
December 24, 2012
Rated 5 out of 5 by cameron26 Cameron
Wonderful service and atmosphere
December 24, 2012
Rated 2 out of 5 by RickGomez Awful problem resolution
I am shocked at how terrible the problem resolution at this hotel is - Working in the hospitality industry for over 15 years in both Finance and Operations I have never seen such horrible handling of a guest issue all the way to the top management.
December 19, 2012
Rated 3 out of 5 by Judy48 Soft Beds
I was not very pleased with the beds.
They were very soft and I had a back ache. We asked for a board which did not make any difference.
December 18, 2012
Rated 5 out of 5 by melo123 Luxurious Hip Hotel close by sixth street
My friends and I were on a road trip and decided to stay close to 6th street.
I redeemed for a night at this hotel with 4800 points and 90$/night.
the hotel decor was hip and luxurious like any other W hotels. The beds were comfortable which prepped us for our long trip home after a night full of party on sixth street.
November 28, 2012
Rated 5 out of 5 by peterm Another fantastic stay in Austin
I am a lifetime Platinum member and recently completed a 5 day stay at the W Austin for business and was again impressed with the professionalism and caring of the staff. There were a few glitches that were quickly remedied.The rooms and public spaces are always beautifully maintained. It location cannot be beat.
I would highly recommend staying in this hotel if going to Austin.
November 21, 2012
Rated 5 out of 5 by Caro Happy Birthday to me!
This is the 4th W I have stayed in, and as usual I was not disappointed. The staff was fabulous -- they upgraded our room, and the living area was spacious and very comfortable. There were 3 of us women celebrating my birthday, and it was very special to have so much space. The view was amazing, the bed very comfy, and the bathroom just perfect. We really didn't want to leave the room for dinner, but we did, and everywhere we went we were met with smiles and friendly faces. A wonderful birthday treat!
November 18, 2012
Rated 4 out of 5 by 4LonghornFan good location
Bar/food very good
Bad- no hot tub
room dirty, used tissues and hair on dresser
hard to plug in coffee maker , no counter space
Need a mirror in room and bathroom
November 13, 2012
Rated 5 out of 5 by kaaayjaaay Husband's Promotion Celebration!!!
Everyone at this hotels specially the GM made our celebration special. Everyone at this hotel went above and beyond to make our stay amazing. I will always stay at this hotel if we are in Austin.
Thank you W hotel for making our trip to Austin amazing!!!!
November 7, 2012
Rated 5 out of 5 by LaPVB Exceeded expectations!
The W is in a great location close to bars, restaurants and major sites. The staff provided great customer service and the hotel itself has a great vibe. If and when I ever return to Austin this is the only hotel for me.
November 6, 2012
Rated 5 out of 5 by Tallberto One night in Austin
Picked this hotel, since it was located near the Austin Music Hall, where I was attending a concert. Staff at Valet was very helpful with directions, and staff inside hotel were very nice. I had forgotten to bring my phone charger and was surprised to find that they provide chargers bedside for any phone (from Micro USB to iPhone.) Ordered some great room service. Sadly, I only stayed one night and didn't have enough time to completely enjoy the hotel since the extremely comfortable bed held me hostage for what was supposed to be a small nap. I will definitely be staying here again, and again.
November 3, 2012
Rated 5 out of 5 by TheFJH WOW from Austin
I only stayed for a night, visiting from Los Angeles, but I was blown away by the service and attention to detail. This is my favorite hotel to stay in while visiting Austin.
October 30, 2012
Rated 4 out of 5 by happycamper001 Nice time in Austin
I stayed at the W as part of the Lance Armstrong event @ the convention center. The location was good and your staff extremely helpful. I had requested a King Size bed and much to my chagrine, when I checked into my room I had two full size beds. Being 6'3" makes for a uncomfortable nights sleep; heavenly bed or not. When asked about my stay by your inder, Caleb, he took it upon himself to send me a hospitality gift which was appreciated. He also got me a ride back to the airport upon my departure which was extremely helpful. All in all, the stay was good and like the location. Not crazy about the uber modern motif you've got going on but oh well.
Caleb made up for it and I'm grateful.
October 22, 2012
Rated 5 out of 5 by BusinessTravelerGuy Excellent Stay
The hotel was everything a regular W Hotels customer would expect. I had an excellent stay, and I appreciate Markus' extra efforts to get me in a day earlier when my plans changed. Every staff member was low-key W style courteous.
October 22, 2012
Rated 5 out of 5 by LoisJ Great Hotel, great stay
This hotel was great. Everything I would expect from a Starwood hotel. The location was right in Austin by restaurants & the Lady Bird walking trail. If it's raining they have umbrellas to borrow. The lobby & the living rooms (next to the lobby) are great places to read the morning paper with a cup of coffee or hang out in the evening with friends to have a drink. We had breakfast (good food) in the restaurant one morning while listening to a live band. The rooms were nicely decorated with well thought out extras. Comfortable bed, pillows, powerful shower, and a throw blanket were a few of the extras. One of the nicest extras were phone & ipad connections and enough outlets to plug in everything else. The outlets were thoughtfully put around the room so I didn't have to crawl under the bed to search for them. The room was always immaculate when we came back. The staff was helpful & courteous. The fitness center was clean & had all modern equipment. The locker room & showers were stocked with everything. We enjoyed our stay at the hotel & at Austin.
October 15, 2012
Rated 5 out of 5 by Doclinville austin
great hotel thanks,, but not liking to have to write more in review, great hotel that is all
October 4, 2012
Rated 3 out of 5 by JG22 Great Location and Amenitites - Customer Service has opportunity for improvement
Beautiful hotel and wonderful amenities. Only area that could be improved is the customer service. I travel every week and I have seen all levels of customer service. With the W being one of Starwood’s premier brands, I expected outstanding customer service. Unfortunately the W Austin did not meet these expectations. From the valet taking 15 minutes to get our car to the unfriendliness of the pool bar staff, overall I was not impressed.
September 26, 2012
Rated 5 out of 5 by travelboy Fantastic stay! GLBT extra friendly
A bunch of friends and I had went down to ATX for spash weekend.
The hotel Saturday pool party was on point. I felt like I was in Vegas. Great time, great pool staff.
Its great to know there is a place in Texas that is liberal and free spirited!
Thank you W Austin!
September 13, 2012
Rated 5 out of 5 by susan92 Made our 1st anniversary extra special
I can't even say enough great things about this hotel, the amenities and the staff. FABULOUS! They went over the top to make our 1 yr anniversary extra special with a "surprise" suite upgrade which was AMAZING! The staff was so attentive and added all the right special touches, including chilled champagne that we had brought (although they were going to give us some too!) chocolate strawberries and a really sweet, personalized card. They had this all set up when we returned from the Moody Theatre along with the gift from my husband. It was such a nice touch. We also had dinner at Trace in the hotel which was delish and the service here was also great. We will DEFINITELY be back every year but, I may not be able to wait until Sept! Thank you W Hotel Austin. You made us never want to leave and we live in Austin! :)
September 5, 2012
Rated 5 out of 5 by RubinD Love the W
I had a great stay at the W Austin. Definitaley coming back.
August 27, 2012
Rated 5 out of 5 by ZacMr great hotel
Nothing to complain about the W Austin. One, if not the best W I've stayed at.
August 27, 2012
Rated 5 out of 5 by TexTraveler Exceeds expectations for a very special occasion
I had another outstanding stay at the W Austin, thanks to the over and above efforts of Josh from Whatever/Whenever. After explaining that we were surprising my father with a room at the W for his 75th birthday, Josh went out of his way to make sure that my father’s stay was incredibly special.
I realize that Josh was under no obligation to go the extra miles that he did, as my father is not a Starwood Preferred Guest. However, his efforts have further cemented my high esteem for Starwood, and affinity for this property in particular! As someone who stays in hotels more nights than I stay in my home, it is service like this that make me a loyal customer and advocate.
I look forward to returning to your property in the near future!
August 27, 2012
Rated 4 out of 5 by UT0413 Excellent Hotel in a great location!
I've stayed at this hotel several times and enjoyed my stay. The rooms are beautiful , modern and cozy....
I had a cleanliness issue on this last visit. When I pulled back the comforter the sheets were dirty and there was hair in the bed. The hotel staff sent someone from housekeeping( didnt get her name but she was awesome) and the problem was quickly resolved. ( the manager called to apologize and sent me a free breakfast). I understand that sometimes there way be problems but it's all about how you correct them... great stay ...thanks
August 26, 2012
Rated 4 out of 5 by Guardius A good stay, though not what I expected
Was in town on business so stayed at the hotel. Its a nice location downtown in easy walking distance to most places you'd want to go. I can't really comment on the pool because the two times I went there it was a ghost town even though it a beautiful pool area. The fitness center was well equipped and very active however.
Room service prices seem to be higher than the standard Austin fare, but there are a LOT of places within a 5 minute walk so you don't really need to be compelled to eat there. In addition there are a number of nice music spots and clubs a block away.
The room I stayed in was on the small side and they didn't have the room that I booked available. They dropped the rate and that was cool, but still I really wanted the space.. and a tub. Everything appears to be a shower in the hotel.
August 26, 2012
Rated 5 out of 5 by DavidR123 Awesome hotel and staff!
Got upgraded to a Cool Corner Suite - and it was awesome! Beautiful river view! We could even see the bats at dusk!
Staff was wonderful, room was perfectly clean and beautiful!
August 20, 2012
Rated 3 out of 5 by BudaSue W Hotel Austin on a Saturday night
Hotel room very comfortable. Hotel staff needs to work on making guests feel as important as the crowd in the nightclub. A separate entry for the club is a must for the comfort of paying hotel guests.
This is the 2nd time we have encountered this during a W Austin stay. Will probably try a different downtown hotel next time.
August 15, 2012
Rated 5 out of 5 by bigmike WOW. W did it again!
I can only say good things about my stay. The roomsm the pool, the amenities, everything was amazing! By far best hotel in Austin.
August 14, 2012