Rated 4 out of 5 by Bethfhptx Nice but not great.
I enoyed the room, except that it was so hot in the room and would not cool down. I had a horrible time sleeping due to this.
March 19, 2014
Rated 4 out of 5 by AJstylist Hotel Spa
We had a terrible experience at the Spa. My daughter and I had 2 pedicure appointments,we ran 20 min. late called to let the staff know. We were apologetic when we arrived. The staff could not have been more unwelcoming. They wanted to charge us full services although only offering us 1 pedicure 1 polish change but wanted to charge for both pedicures. 24 hour cancellation policy, but I had made the reservation less than 24 hours before, so that could not apply, the Manicurist was super rude, so rude that I did not want her to work on my toes with sharp instruments. We left I told the front desk that I did not feel comfortable with the manicurist working on me, as we left the spa the manicurist yelled "I am not pissed at you!!! " Totally unacceptable, we honestly felt sorry for the guests trying to enjoy a spa experience with a staff member screaming out the door at us as we left.
I immediately called the front desk and Brandy the supervisor, handled the situation like a pro, she was understanding and agreed the staff acted in a very inappropriate manner with us. Needless to say I won't be going back to the Bliss Spa in Austin during our stay next time. Our son goes to school in Austin so we are regulars.
May 5, 2014
Rated 5 out of 5 by DT67 High End Hotel Downtown
The hotel staff went over and beyond to help make sure our stay was as comfortable as possible. The room was spacious and well appointed.
January 31, 2014
Rated 5 out of 5 by AbbeyR amazing customer service
I have stayed at this hotel over 5 times and continue to be blown away each visit by the level of customer service and personal attn provided.
April 17, 2013
Rated 5 out of 5 by Sljones1970 Great hotel
Very friendly staff and very clean...love it..will def stay again here..just a little expensive so wld def have to be special occasion
January 13, 2014
Rated 5 out of 5 by Jay22 Quench Your Thirst
After going for a run by the lake, and before heading out to enjoy Austin's music scene, try a jalapeno lemonade downstairs - quite tasty!
February 1, 2012
Rated 3 out of 5 by Judy48 Soft Beds
I was not very pleased with the beds.
They were very soft and I had a back ache. We asked for a board which did not make any difference.
December 18, 2012
Rated 4 out of 5 by CC11 Green Choice missing
Although I have asked for the Green Choice at every check in. I was not credited the appropriate points for two of my last three stays.
March 29, 2013
Rated 5 out of 5 by YukonJack Great hotel and staff
staff is great delivering superior service, food and beverage. music venue is great addition.
April 11, 2014
Rated 5 out of 5 by Commodities March 2013 visit
The location was perfect and the room was very comfortable. The employees were very friendly and patient. I definitely will return.
March 4, 2013
Rated 5 out of 5 by bigmike WOW. W did it again!
I can only say good things about my stay. The roomsm the pool, the amenities, everything was amazing! By far best hotel in Austin.
August 14, 2012
Rated 5 out of 5 by ssus Great Customer Service
The staff, specifically M Lopez, went above and beyond to make this an extra special weekend trip for us. Thank you guys!
January 27, 2014
Rated 5 out of 5 by zbryant73 Getaway with Hubby
Loved it! Will definately be back. The W and 2nd street district have transformed Austin. It is a definite destination spot!
March 2, 2013
Rated 5 out of 5 by Lorido56 Great Stay
The Hotel and its staff is on there toes and treated me very kindly. I would stay there again the next time I am in Austin
November 3, 2013
Rated 5 out of 5 by Bumper2Bumpertv makes business travel easy
enjoyed the facility. Staff had answers and really appreciated the different lounge options for on site meetings
August 8, 2012
Rated 5 out of 5 by JWAtx Best. Staff. Ever.
The facilities and the room were great, but what really put our stay over the top was the incredible staff.
January 6, 2014
Rated 5 out of 5 by Gato Great location
Great hotel and location for food and entertainment
April 24, 2014
Rated 4 out of 5 by fduffy lack of sofa to sit out hurt exp
bed was not comfortable
May 3, 2014
Rated 4 out of 5 by bizzylizzy W stands for WOW
The W Hotel in Austin rocks!!!
The pool is over the top!!
The staff over the top!!
The food not so much.
July 31, 2012
Rated 5 out of 5 by djw24 Great location and friendly staff
This is the 5th time we have stayed here and everyone is always so nice. Great location and night life!
December 27, 2012
Rated 4 out of 5 by Josh1975 Pretty Satisfied
Hotel and room were both very nice. I was disappointed that the pool was not a family friendly place.
July 1, 2013
Rated 5 out of 5 by fastime Wonderful
Best Manager ever quite involved
with everyday activities on site and interested
November 22, 2013
Rated 5 out of 5 by Guest0513 Extremely friendly and helpful staff
Every person we encountered at the W Austin was so friendly and wonderful. Can't wait to go back!
May 5, 2013
Rated 5 out of 5 by teurton This hotel is great
From the service to the food to the staff, everything was wonderful
March 25, 2014
Rated 5 out of 5 by Suzie27 great stay
This was an amazing experience- staff and hotel were both great, especially Insider manager.
January 2, 2014
Rated 5 out of 5 by aChefGuy Excellent!
This hotel is everything you would expect from a Starwood Hotel, and then some!
March 3, 2014
Rated 5 out of 5 by Doclinville austin
great hotel thanks,, but not liking to have to write more in review, great hotel that is all
October 4, 2012
Rated 5 out of 5 by AlannaK Staff
Without exception, all of the staff took
excellent care of us throughout our stay.
January 2, 2014
Rated 2 out of 5 by nothing needs work
didn't like the decor, chairs were uncomfortable making it hard to work at the desk.
April 25, 2013
Rated 5 out of 5 by ArchieHoyt Best little W in Texas
I really just love this hotel. The location is great and the service is impeccable
November 12, 2013