Rated 5 out of 5 Tour Manager to the Stars
It all starts with the Sales Manager. Generally I do not use Starwood Hotels because of numerous problems with billing. However W Austin has a Sales manager that put in the effort to understand those if us in the music business. She really gets it and won my business. As long as she is there I am with the W Austin.
March 6, 2014
Rated 5 out of 5 by AG2010 Right in the City
Ideal location for experiencing all that Austin has to offer. There are plenty of great restaurants and bars nearby, and 6th Street is just a short walk away. The hotel itself has plenty to offer with a great pool as well as a lively bar downstairs. This hotel also has the best hotel gym I have ever worked out in. I was blown away by the amount of equipment. This hotel was exactly what I was looking for.
March 4, 2014
Rated 1 out of 5 by jeriyoder disappointed....
This hotel missed the boat on every level.
March 3, 2014
Rated 5 out of 5 by aChefGuy Excellent!
This hotel is everything you would expect from a Starwood Hotel, and then some!
March 3, 2014
Rated 5 out of 5 by CMarie7 Loved my stay at the W!!
I had a lovely time staying at the W. As a woman travelling alone, I loved the security of requiring a room key to access the upper hotel room floors. The staff was excellent -- very friendly and helpful with restaurant recommendations. I didn't get a chance to enjoy the spa -- maybe next time. The pool area was gorgeous, but alas it wasn't warm enough to swim when I was there. The room itself was beautifully decorated and the bed was oh so comfortable! Can't wait to visit the W again.
February 23, 2014
Rated 5 out of 5 by Michael31 Staff was superb!
Everyone at the hotel was so very kind and accommodating.
February 24, 2014
Rated 1 out of 5 by MarkTexNYC Customer service completely unsatisfactory
Sometimes a staycation is just what the doctor ordered. Especially when you have friends visiting from around the world and you want to enjoy all that downtown Austin has to offer without the hassle of long cab trips home after a night of fun. As a general lover of the W brand, and someone who has stated in a couple dozen around the world, my expectations for the W Austin were high. Austin (super cool city) + W (super cool brand) [should] = marriage made in heaven.
Sadly that was not the case. I am disappointed in W Austin and will have to think long and hard before taking my business there again.
The morning of my stay, the SPG iPhone app buzzed merrily, informing me that we had been upgraded to a Cool Corner Suite. OMG! *ring* *ring* - hey y'all, I have an awesome suite at The W, let's hang there for a while before we go out (message sent to several friends that morning).
Check-in comes around (6ish pm). LIne is long. Room card makers were broken. Staff was stressed and it showed.
Our turn. Associate welcomes us and proceeds to apologize, saying that she "just gave our room away to the couple in front of us." The only other remaining suite (the one that I was shown to have on the SPG app) was filled with cigarette smoke from previous guest. She then proceeded to lecture us on the upgrade policy--regardless of what the app says, we were told, wasn't guaranteed. The salt on the already open wound was that we had to wait about 20 minutes for an associate to escort us to our room as the card makers were broken and they were having to take all guests (one at a time) to their rooms (our keys were delivered 45 minutes later).
If it hadn't been for a tweet we sent to the awesome folks at @spg, I am confident that the W Austin would've dropped it. The tweet resulted in follow-up from manager, which got us some drink vouchers and a nice text late at night apologizing that the remaining suite was still filled with smoke.
An appropriate course of action would've been to refund the SPG points I used to cover my stay. The W refunded a small portion of the points spent, but not enough to make up for the great disappointment and lack of customer service we experienced.
February 9, 2014
Rated 5 out of 5 by Matthew343 Austin W Rocks!
Recently stayed here with my family for the weekend. Service was top notch at every level. Caleb the concierge, secured tickets to Bob Schneider, which was sold out for my wife and I on Valentines day, big plus!!! Very impressed with the level of detail and attention the entire team gives to their guests. I am a Platinum member and spend 100 nights a year in Starwood hotels, this is one of the best I have experienced.Thank you!!
February 19, 2014