Rated 5 out of 5 by BC777 Great service
This hotel staff was friendly, attentive and professional. My first time ever enjoying a stay at a W Hotel.
March 27, 2016
Rated 5 out of 5 by Winegoddess A Wineauxs' Dream Hotel
Concierge Dylan and Front Desk agent Addie went over and beyond to assist me upon check-in February 18, 2016. My keyless entry would not work and everyone short of the Governor of Texas attempted to assist me in this coup. I left to have breakfast at the restaurant Trace and it was Wineaux-licious! When I returned for an update, it was clear that it was hopeless. Needless to say I opened the door to my room the old fashioned way - with a card key and I continue to live happily ever after. By the way I flew in for the Guild of Sommeliers and the Napa Valley Vintners 2016 Holiday Party in Austin. W Hotels Rock -but why isn't there a W Hotel in Houston,Tx???
February 22, 2016
Rated 5 out of 5 by Lianat Very Empressed
Over all extremely happy about our stay. Our room was very big with unique decor. The amenities were over the top and the staff were very friendly and helpful. The menus offered a local flare. The location was prefect. Just close enough to enjoy the festivities of being downtown yet far enough away for a quiet stay. I would highly recommend this hotel.
February 21, 2016
Rated 5 out of 5 by thom54 Hotel well placed close to attractions
Hotel east to get in and out of, close to restaurants and music.
February 15, 2016
Rated 5 out of 5 by YfromHtown Wonderful hotel, exceptional staff, perfect location.
From the moment I arrived in the lobby I was able to relax. At check in, Jordan greeted me with a warm smile and remembered me from my last visit 5 weeks prior. He instantly took care of all of my requests, I wanted a room on a higher floor - was given a great view on the 15th floor. Always professional and friendly, Jordan is a great asset to the exceptional staff at this location.
The room was very clean, and I'm picky! The bed was super comfortable, we each slept well. Each valet member we encountered was fast, friendly and also offered us bottled water upon our arrival and departure. We always have a great experience with this hotel! Each employee is always in a great mood and the customer service is exceptional!
Forget about the restaurants in downtown, the quality of the food & service at Trace in the hotel is so much better!
Keep up the great work!
February 9, 2016
Rated 5 out of 5 by Lindsey2016 Amazing staff
The staff was spectacular and went above and beyond. An amazing hotel experience!
January 19, 2016
Rated 3 out of 5 by Verified Reviewer Ok Hotel
Found blood spots on my bedsheets, but after I already slept in the bed. The bed was a bit lumpy as well, and I couldn't get good rest on the bed. Convenient location to bars and restaurants. Was not happy that there were no upgrade options after someone in line at the same time took the room I wanted.
January 10, 2016
Rated 3 out of 5 by BTXCF Hot room
Great looking rooms. Left for the evening when we came back to room was very hot.
December 13, 2015