Rated 5 out of 5 by Matthew343 Austin W Rocks!
Recently stayed here with my family for the weekend. Service was top notch at every level. Caleb the concierge, secured tickets to Bob Schneider, which was sold out for my wife and I on Valentines day, big plus!!! Very impressed with the level of detail and attention the entire team gives to their guests. I am a Platinum member and spend 100 nights a year in Starwood hotels, this is one of the best I have experienced.Thank you!!
February 19, 2014
Rated 3 out of 5 by JG22 Great Location and Amenitites - Customer Service has opportunity for improvement
Beautiful hotel and wonderful amenities. Only area that could be improved is the customer service. I travel every week and I have seen all levels of customer service. With the W being one of Starwood’s premier brands, I expected outstanding customer service. Unfortunately the W Austin did not meet these expectations. From the valet taking 15 minutes to get our car to the unfriendliness of the pool bar staff, overall I was not impressed.
September 26, 2012
Rated 5 out of 5 by Bessy 5 days of relaxation and luxury
We spent 5 days at the W Austin and thoroughly enjoyed hanging out at the Wet Pool and the communal areas. When we asked, our requests were responded to very soon. The shopping in the immediate area, as well as the restaurants, were plentiful and within walking distance. We hated to leave!
May 22, 2014
Rated 4 out of 5 by OldDiver Business in Austin
Very nice hotel. I had business in Austin so I did not get to spend all that much time at the hotel over my 4 day stay.
Food and wine selection in the Trace restaurant was quite good. Nice way to start and end the day.
The valet parking "Wheels" was responsive and always had my car waiting when I called down.
Exercise room equipment is VERY good. Lots of free weights too.
April 18, 2014
Rated 3 out of 5 by radium46 W Hotel
Unfortunately my room had no bath tub and i dislike showers. When I spoke to another member of the group the same response-sorry my room had no tub either. Otherwise rooms totally satisfactory.
Restaurant staff pleasant. Restaurant poorly located as have to go through two lounges to get there from lobby.
May 17, 2014
Rated 5 out of 5 by Blat68 Surprised my wife!
We live in Austin and try to get downtown for dinner and an over night every few months. We have three young kids and the adult time recharges the batteries. I love the W Hotel in Austin because of its location. Also the staff at the W are excellent. When we arrived back to our room for the evening a bottle champaign and chocolate covered strawberries we waiting for us... what a great way to end the evening! Thank you again!
March 31, 2013
Rated 4 out of 5 by cathymich Just "OK"
The hotel is in a good location. We enjoyed our stay. The Spa and the gym were fantastic. Had the best massage of my life there. Hotel did not really refer the best of restaurants.
June 4, 2014
Rated 4 out of 5 by CAJAUS8 Pool not working-
We liked the decore in the room, the bed was super comfy. Our "wonderful" room was SO small though. Probably the smallest hotel room I've ever stayed in. Even for a "standard" room with no upgrades it was SO small! But our biggest disappointment was the pool not working. We live in Austin & came to the W hotel for a little hometown get away without our children. We wanted to go swimming on Monday Aug 19th, & upon our arrival to the 4th floor (pool deck) they told us we probably wouldn't want to get in the pool. They didn't explain very well what was going on and said if we really wanted to we could get in but they wouldn't recommend it because it was so green & foggy- We obviously chose not to. That was a bummer because we really wanted to go swimming before leaving the W and never did get to.
The omelets & waffels were SO yummy! Our breakfast there was amazing!
August 20, 2013
Rated 5 out of 5 by AG2010 Right in the City
Ideal location for experiencing all that Austin has to offer. There are plenty of great restaurants and bars nearby, and 6th Street is just a short walk away. The hotel itself has plenty to offer with a great pool as well as a lively bar downstairs. This hotel also has the best hotel gym I have ever worked out in. I was blown away by the amount of equipment. This hotel was exactly what I was looking for.
March 4, 2014
Rated 5 out of 5 by Canadadude First Impressions of W are WOW
My first stay at a W and must say I was impressed. The reception staff were extremely friendly and helpful and acknowledged me each time I left/returned to the hotel. The "living room" concept of the lobby lounge was very interesting and Trace was full of energy the night we attended,
May 16, 2014
Rated 4 out of 5 by JenniferToronto Beautiful hotel, Loved the decorating and esthetic
Room was loud. Not sure where the night club was but it sounded like it was right near my room, pulsating music as I tried to go to sleep.
June 5, 2014
Rated 3 out of 5 by Chiron S-L-O-W Elevators
Seems like I spent most of my stay waiting for an elevator. One day it seemed that only one was working; another day two were working, yet the wait seemed to be just as long. Such poor and grossly inadequate elevator service is simply unacceptable.
Such a shame -- the room was great and there were were so many attention to detail touches that were great, but oh those awful elevators. Completely inexcusable.
May 29, 2012
Rated 5 out of 5 by Experiental Fun Stay!
We came for a wedding. We enjoyed the amenities, the location, and the eco-friendly environment. The wedding was lovely on the 2nd floor terrace. The reception was well organized and the food delicious. The parking attendants, and front desk were friendly and helpful. We enjoyed our visit to the close-by farmers market on Saturday.
April 20, 2014
Rated 4 out of 5 by Rayray Downtown W
Marcus and company very helpful in securing us a room we would enjoy. Room #1224 was a winner. Great view of Town Lake and beyond. Friendly service all over. Manager of Trace helpful despite the chef's missteps with our breakfast. Truly hope that Trace can live up to its loveliness. Valet attentive and Doorman Justin always ready to assist. Cant wait to go back and we already live in Austin! Dr. Ray
July 24, 2012
Rated 5 out of 5 by RJS78 Excellent Customer Service
My stay was great. Excellent customers service. Started with being greeting by about 9 employees on the way from the cab to check in desk. Great welcoming party. Contacted whatever whenever for shoe shine, the lady said she don't think they have polish for burgundy, but then said it doesn't matter we'll get it done. I supposed they went and got some.
Had some left over food in my room and ask the front desk if there was a microwave somewhere that I could warm up. Instead, rooms service came and got it, heated up and then plated it on the normal dishes that you get when you order room service. I would have been fine with it still in the styrofoam. Great service.
Acura ride was always available. Some hotels it's hard to use b/c it's always booked or they have weird hours like only running from noon to 6pm. They had 2, the suv and car, and was always available.
Great staff and great hotel.
June 20, 2013
Rated 4 out of 5 by abe2ooo my stay at the W
li found the following things that need to be addressed
I ordered dinner at the hotel and the portion was to say the least more of a tapas serving than a dinner serving
the A/C vent was right over my head
the price of parking was a little excessive especially when you had to wait 15 min to get your car.
April 26, 2014
Rated 4 out of 5 by Fife Lacking on service and maintenance
Great location and design. The staff needs a serious overhaul so that they can provide better service and room maintenance. A few examples: poor valet service, cold room service, cold water didn't work in sink, baseboards had scratches and needed reprint, carpet fraying. Its a shame that for an iconic location and building that the mgmt is so poor. Staff needs to be less cool and more trained.
March 24, 2013
Rated 5 out of 5 by rdmm25 This hotel has an exceptional staff
We stayed here for my best friend's engagement. The hotel staff went above and beyond to make sure that we were taken care of and that the proposal would be a memorable moment. Everyone from the staff member checking us in, to the wait staff at the restaurant were so friendly and genuinely cared about our experience at the W. I would definitely recommend staying at this hotel while in Austin.
July 31, 2012
Rated 5 out of 5 by NewYorkTraveler1562455 Happy Camper
I visited the W Austin this past weekend for a friend's wedding. My boyfriend and I were upgraded to a great corner suite which was really comfortable for our 3 night stay - and we ended up hosting the after-after party there as well. Following the wedding everyone went back to the hotel bar. The staff could not have been more accomodating. I will definitely stay here next time I'm in Austin.
January 14, 2013
Rated 2 out of 5 by suzumachappy I would not recommend this hotel
For the price I paid for this hotel...and what I expect from a W Hotel ... I was astonished at the room I received. I have stayed at several W Hotels...including the W Hotel on Broadway in NYC. This hotel was extremely highly priced, the room was tiny, the amenities were minimal and there was only a shower...no bath. I was shocked and would never stay at the W Hotel Austin again.
October 21, 2013
Rated 5 out of 5 by peterm Another fantastic stay in Austin
I am a lifetime Platinum member and recently completed a 5 day stay at the W Austin for business and was again impressed with the professionalism and caring of the staff. There were a few glitches that were quickly remedied.The rooms and public spaces are always beautifully maintained. It location cannot be beat.
I would highly recommend staying in this hotel if going to Austin.
November 21, 2012
Rated 5 out of 5 by Kurt2013 Ausitn Vacation to see Paul McCartney concert
Firstly, we used our points for our stay. One gets a lot of value for the points spent. This hotel has a great location and has comfortable beds in great big rooms. The staff is pleasant and very helpful. We left some items in our room after checking out; we were at an airport when this was discovered. No problems getting them back! Valet parking is quick and friendly.
May 25, 2013
Rated 5 out of 5 by peterm HIGHLY RECOMMEND
Highly helpful & motivated staff, especially concierge and front desk people. I have stayed at the W Hotel Austin many times for business and appreciate all the efforts of the entire staff in making my stays successful.
The location cannot be beat. You are truly in the center of Austin and can walk to almost any downtown destination.
I look forward to returning soon.
February 26, 2013
Rated 5 out of 5 by PatoHTX Wedding Night Made Easy
The Team at the W worked so well with our wedding planner to create the perfect post reception getaway. All out gifts, getaway bags and assorted goodies were amazingly laid out when we arrived… candles, flower petals, the lot. The team was very accommodating and did everything to make sure our stay was as amazing as could be.
March 24, 2014
Rated 5 out of 5 Unexpected Upgrade
Reserved the Wonderful room for my wife and I for 4 nights to celebrate our 15 year anniversary. Found out during check-in that they were upgrading our room to the Cool Corner Suite, no charge. Then after returning from dinner, the staff left a bottle of champagne and chocolate covered strawberries and a nice card congratulating us on our anniversary in our room.
March 30, 2013
Rated 4 out of 5 by cchtx28 Great for business travel
The W is much nicer than other business hotels, but I wouldn't consider it a "boutique" hotel.
During our stay they were having trouble with their computers, which took up a bit of time and was a little annoying.
Our room was clean, spacious, and comfortable.
Final thought: $15 wifi doesn't say "nice hotel" to me. It says corporate penny-pinching.
January 10, 2014
Rated 5 out of 5 by RRTravels Loved Every Minute!!
Clean, Friendly, FUN hotel. the service was outstanding especially our server at the pool Brittany who was exceptionally attentive and professional. She made our stay there special. She overheard us discussing that we were there celebrating our anniversary and brought us a bottle of champagne. Very nice and thoughtful touch that was completely unexpected.
July 25, 2012
Rated 5 out of 5 by ptax13 Business
Hotel rooms were great and the hotel staff could not have been nicer or more accomodating. Excellent job.
May 22, 2014
Rated 5 out of 5 by CoachWill Wonderful stay in great city
Hotel staff was friendly and helpful; property was trendy yet homey. The sales and marketing coordinator gave me a tour of the property as my sister in law looking to have her bachelorette party here. Strong nightlight vibe; several lounge areas; full spa; outdoor pool with chairs and private cabanas. Highly recommend for business and pleasure.
January 14, 2014
Rated 5 out of 5 by DavidAL Excellent family stay
Just returned from a wonderful stay at the W Austin. Very convenient location, and a wonderful staff. The pool area was very nice (a little cold), and we very much enjoyed the living rooms downstairs. Will most certainly stay here again next time in Austin.
April 20, 2014