Rated 5 out of 5 by Bessy 5 days of relaxation and luxury
We spent 5 days at the W Austin and thoroughly enjoyed hanging out at the Wet Pool and the communal areas. When we asked, our requests were responded to very soon. The shopping in the immediate area, as well as the restaurants, were plentiful and within walking distance. We hated to leave!
May 22, 2014
Rated 5 out of 5 by Dub43 The People Made It Special
We had an outstanding time at the W in downtown Austin this part weekend. Every single person employed at the hotel that we dealt with was sharp and had excellent attitudes. It was apparent that they are excited about the impressive hotel that they represent and I plan on staying there many times in the future.
August 19, 2013
Rated 5 out of 5 by Megan1 Just Amazing
Please stay here for an exceptional experience!!! Everything from location, food, service exceeded expectations. Staff was wonderful and grounds were beautiful
July 27, 2014
Rated 5 out of 5 by Canadadude First Impressions of W are WOW
My first stay at a W and must say I was impressed. The reception staff were extremely friendly and helpful and acknowledged me each time I left/returned to the hotel. The "living room" concept of the lobby lounge was very interesting and Trace was full of energy the night we attended,
May 16, 2014
Rated 5 out of 5 by Clevie Perfect Stay
Not knowing the Austin area I was somewhat anxious about what to expect about the hotel
and the surrounding area. NOT TO WORRY.
The staff was VERY helpful . Great room and
everyone was Texas friendly. Enjoyed a delicious
lunch at the hotel .\, but casual dining close by.
I look forward to my next visit.
December 6, 2013
Rated 4 out of 5 by Ken337 Austin one of my favorite W Hotels
The people here are awesome. I stay here whenever I come in to town. This trip my family came along and the waiter at dinner noticed my daughter was under the weather and not very hungry...after dinner we arrived to a bowl of chicken soup for her. That kind of service is why I come back time after time.
February 22, 2013
Rated 5 out of 5 by AES08 Great place to stay
I had a quick business trip and arrangements were made for me. This was a great stay and very convenient for the trip. I was very happy with everything and the hotel and everything around made the trip very pleasant.
July 8, 2014
Rated 5 out of 5 by jechho wonderful hotel and location
Excellent hotel. Wonderful spg suite upgrade. Not much negative to report – the only let down was the spg platinum breakfast benefit, which consisted of three items + coffee you had to pick in the bar area. Very high school cafeteria-style, and not the luxury and quiet breakfast one could hope for.
August 25, 2013
Rated 5 out of 5 by Geedub Thought of every detail. Amazing staff and facility
Can't say enough about how great the staff was at the W for our anniversary stay. Surprised us with a handwritten card and gift when I mentioned our reason for staying passing. Took care of us for anything we needed. Hotel is beautiful and rooms so pleasant. Wish we could have stayed all weekend!
October 28, 2013
Rated 5 out of 5 by LoveToTravel23 Great place to stay
I stay at the W Hotel every week for business travel and have never been disappointed. The staff is very friendly, the location is convenient to nearby restaurants/bars, and the rooms are comfortable. I especially love it when I get a suite overlooking the river because the view is fantastic.
June 11, 2012
Rated 5 out of 5 by missybhutch Best customer service at a W!
I am a platinum starwood guest and LOVE the hotel chain but the W Austin had the best service of any I have been to. Super friendly and went out of their way to be helpful and treat me well. Cannot wait to go back there!
June 29, 2014
Rated 4 out of 5 by AC365 Hip, Modern, and a Beautiful View
The W is a modern experience -- stark lighting, beautiful city views, spare room comforts, and yet a luxurious mattress and room top it off. Great place to stay if you're hoping for a real city experience.
July 6, 2014
Rated 5 out of 5 by samthor best gym! best location! best pool!
i have stayed everywhere in ATX, and this is the spot!
i would like to give some recognition to a couple extremely helpful staff members- Alex the night manager and Tiffany the pool deck co-ordinator. They made sue my stay was perfect!
June 16, 2014
Rated 4 out of 5 by dharris501 Very Accomodating
Service was great. Room service food was exceptional, although slightly limited menu. But I'll take small menu and great food over larger menu and mediocre food every time.
Room and amenities worth the price; a little swanky for me, but great assortment of extras.
Overall great stay!!
September 11, 2013
Rated 5 out of 5 by Rosiedavis What a great location
My daughter and I stayed at this property in May.
The hotel was one of my favorites ever.
I travel a lot and can't say enough!!
Comfort and exceeded my expectations.
July 17, 2014
Rated 4 out of 5 by Bobby1234567890 Pool Bartenders
The hotel overall was beautiful! The only issues I had was the bartenders attitude at Pool Area. I understand it was the long 4th July weekend and you probably didn't want go work but no excuses for being rude to others! Other than that incident, food was amazing too! Enjoyed the stay!
July 8, 2013
Rated 4 out of 5 by alysonbumartin Wowed my expectations!
SUch a great experience for my boyfriends birthday! i cannot wait to go back! We are looking at staying at the W now for sure for a trip in NYC!
July 21, 2014
Rated 4 out of 5 by MaryNell Great Service Poor Amenities
Everyone from the valet to the front desk was extremely welcoming and courteous. Trouble was that for a shower only room, there was no shower cap. I always travel with one just in case, but really, it should be provided for female guests.
June 9, 2014
Rated 5 out of 5 by dubhilton best property in austin - hands down
Virtually perfect stay at the W Austin for two nights. Staff is well trained in the W way of expertly executed hospitality.
Trace is excellent, rooms are well appointed and the location is premium. Book with confidence.
June 22, 2014
Rated 3 out of 5 by Becca75 Tub and bathroom not very clean
The staff were lovely, but I arrived at 330 and there were food trays in the hall until 9am the next morning and the bathtub was filty and lots of long black hair on the carpet. Not so romantic. Other than that, the staff were delightful. I didn't want to eat in my room, though.
April 7, 2013
Rated 2 out of 5 by txboi44 my stay at the W austin.
I'm was NOT impressed with the W Austin at all. Very disappointed with miss communication . On charges for invidentls etc. My room was basic the shower leaked water into the carpet. I have stayed at many W hotels , and will NOT stay at the W Austin anymore. Not impressed at all.
June 29, 2012
Rated 3 out of 5 by TayTay Unfriendly staff
While the facilities and amenities at the hotel were lovely, I repeatedly ran into trouble with the staff. I rented a cabana at the pool for a few hours and did not receive proper attention from the staff, and when I did, the staff seemed forced and unhappy to be offering help.
July 24, 2012
Rated 5 out of 5 by Romanator Fun W Hotel
I really enjoyed my stay here with my significant other. The rooms were nicely decorated and clean. The bar / club in the first floor was better than what I was expecting, having good atmosphere, people, drink selection, and people. Overall, I was very pleased with my stay.
February 3, 2013
Rated 4 out of 5 by Karr Great Hotel
Stayed in the Marvelous Suite and had an overall good experience. The room was nice and comfortable and hotel service was good. I will definitely be getting another suite in the future.
July 3, 2014
Rated 4 out of 5 by dibster No coffee in the room?!?!?
Hey I had a great stay and the staff were awesome - but two MINOR things bothered me
1. no one refilled the soap and stuff the next day - I might have signed up for the green thing, but I didn't get any points either
2. How come you don't have some coffee in the room?
January 28, 2014
Rated 5 out of 5 by DavidAL Excellent family stay
Just returned from a wonderful stay at the W Austin. Very convenient location, and a wonderful staff. The pool area was very nice (a little cold), and we very much enjoyed the living rooms downstairs. Will most certainly stay here again next time in Austin.
April 20, 2014
Rated 5 out of 5 by Slafferty97 Time to stretch and renew
Thoroughly modern and luxurious experience in the best Austin has to offer in hippie sheik. Excellent bars, pool area, lobby and attention to service. The room was very comfortable and the staff are waiting for requests to serve. You owe yourself a stay at the W Austin
July 4, 2013
Rated 5 out of 5 by travelboy Fantastic stay! GLBT extra friendly
A bunch of friends and I had went down to ATX for spash weekend.
The hotel Saturday pool party was on point. I felt like I was in Vegas. Great time, great pool staff.
Its great to know there is a place in Texas that is liberal and free spirited!
Thank you W Austin!
September 13, 2012
Rated 3 out of 5 by mew56 Good location
While this hotel was very clean and in a great location for our needs, I was somewhat disappointed in my first stay at a W Hotel. I thought the room was really small, the pool even smaller and it didn't have any amenities that wowed me like I expected a W Hotel to.
August 9, 2013
Rated 5 out of 5 by at1992 anniversary stay
Our stay was too short, but the quality of everything from the rooms, food, service was perfection.We feel that we truly had a a stay-cation. Cannot wait to return and experience more that the W has to offer. Thank you all for a fantastic anniversary celebration!
October 28, 2013