Rated 5 out of 5 by JULIET713 Love the customer service
I got into the W Austin late at night and they were so great! Josh at the front desk was so helpful and answered my laundry list of questions with a smile... just what I needed after traveling all day long. Then, in the morning when I couldn't zip my dress the person at the front desk offered to help me. I just love the staff at this hotel. Also, the room service is delicious and the menu has healthy options - which is greatly appreciated. Thank you, W Austin!
May 17, 2013
Rated 5 out of 5 by Chelsea77 Best visually pleasant hotel ever
I loved W Austin very much. I have to say this is my fav hotel ever. Everything was a visual pleasure to look at, an the staff were very helpful for all my need.
One thing may prevent me from future booking all W property is that they DID NOT give me my spg reward point for my stay. It should not matter how the reservation was paid and who paid for the reservation. I should get reward point as long as I stay there. Very disappointed afterwards.
May 16, 2013
Rated 5 out of 5 by Manju Fabulous hotel/Highly recommend
I was there on business for a week and everything was amazing!
May 13, 2013
Rated 5 out of 5 by garthbrooks Birthday Bash
10 women from all over Texas met at The W Hotel to celebrate a 50th birthday...The staff went ABOVE and BEYOND to make this day amazing. Thank you for a wonderful experience! We have decided to meet back at The W in Austin every year to keep this rich experience ALIVE.
May 12, 2013
Rated 5 out of 5 by Douglas Outstanding Guest Service
I took my girlfriend to the W for 3 nights to celebrate our recent engagement. We have stayed in a number of 5 star hotels in our home country (the UK) and we both thought the service at the W was far better than we are used to. I contacted the hotel ahead of our arrival to let them know that we were celebrating our engagement and they made us feel extremely welcome and made arrangements for several additional treats to help us celebrate. The facilities are in great condition and well maintained and the staff, from reception to the bar, are extremely helpful and friendly. I highly recommend this hotel to anyone looking for a romantic break!
May 12, 2013
Rated 4 out of 5 by RoadWarrior99 Great Eclectic Experience
As a road warrior with a penchant for consistency and a fondness for old "railroad" hotels,the W is definitely an atypical venue for me. However, the staff was great and the stay was fun and I can't think of the last time I described a hotel as fun.
May 8, 2013
Rated 5 out of 5 by Guest0513 Extremely friendly and helpful staff
Every person we encountered at the W Austin was so friendly and wonderful. Can't wait to go back!
May 5, 2013
Rated 5 out of 5 by sag7 W Austin
Room was great-- really large and very comfy! Loved the separate seating room. We had a corner suite. My only complaint--- I wish the AC had worked better. We got up in the middle of the night bc we were sweating and our AC said it was on 65*! Need to work on that. The bed was super comfy and the bathtub was amazing!
May 1, 2013
Rated 3 out of 5 by odessagirl way over priced but nice
If you demand a contemporary place to lay your head, you have found the right place. However, I could NOT find any amenity to warrant the huge price tag.
Four things bothered me:: 1. very little storage space 2. no door between bathroom & bedroom 3. no room around sink to put your toiletries 4. the alarm clock was very hard to operate.
We stayed here because our son's wedding was here. The staff did a wonderful job of helping plan & carry out the ewedding. Jen, the wedding coordinator was wonderful. The staff also upgraded our son & daughter-in-law to the penthouse suite. What a delightful surprise!!
The W has a wonderfully central downtown location, so I presume that is why they can demand & get the huge price tag.
April 29, 2013
Rated 5 out of 5 by jeffhud Excellent place to stay and eat.
Best place i have stayed in Austin with the best service
April 26, 2013
Rated 2 out of 5 by nothing needs work
didn't like the decor, chairs were uncomfortable making it hard to work at the desk.
April 25, 2013
Rated 5 out of 5 by AbbeyR amazing customer service
I have stayed at this hotel over 5 times and continue to be blown away each visit by the level of customer service and personal attn provided.
April 17, 2013
Rated 2 out of 5 by Tattie Disappointing
Great building, location, and rooms- but the service (with the exception of the pool bar staff) was disinterested, mechancial and underwhelming.
April 16, 2013
Rated 5 out of 5 by onelmichele W Wonderful!
This is my second time at the W in Austin. The service is great. The pool scene is fabulous as well as the layout of the pool. The Spa is one of the best in Austin. If you like to work out, please bring your work out clothes, the gym facility is large and has newer equipment.
As far as the location, it is safe and is within walking distance to what Austin has to offer. If you feel like getting driven around, make an appointment for the Acura, complimentary.
It's important to have a decent restaurant at a hotel, well they hit the mark here too. Trace is very good. Their burger and drunken donuts are memorable.
The bar scene is cool and hip.
I have to say thanks to Joanna, Tony and Alex. They do go out of their way and totally get the W experience. I hope that the W Austin becomes the number ONE W property in the world. They have received the award many times. Very deserving!
April 8, 2013
Rated 5 out of 5 by onelmichele Wonderful
This is my second stay at the W Austin. I highly recommend this hotel. THE BEST W I have stayed at!
Pro's: Pool(awesome scene,nice layout,) concierge, Acura car, food at Trace, cool bar scene every night, walking distance to everything, safe area., Platinum recognition, best work out facility, nice spa. MOST IF ALL: The service!!!!
Con's: Even if you are 50 and above you will feel younger(maybe not a con)
Service is great but you do have one person that does not measure up to this hotel's level and expectations of service.Hopefully she will not be there when I go back in May. I am sure this person has been complained about before. Not W material.
Personally, Joanna, Director of Rooms and Tony, concierge went above and beyond my expectations. I can not thank them enough for their professionalism. I hope this rating gets them to the number ONE W in the world, they truly deserve it!!!
April 8, 2013
Rated 3 out of 5 by Becca75 Tub and bathroom not very clean
The staff were lovely, but I arrived at 330 and there were food trays in the hall until 9am the next morning and the bathtub was filty and lots of long black hair on the carpet. Not so romantic. Other than that, the staff were delightful. I didn't want to eat in my room, though.
April 7, 2013
Rated 3 out of 5 by duck64 The young and the loud
What can I say? I'm way out of the W's demographic! I'm not 26 and I'm not obsessed with DJ culture. If you have $600 or more to blow for a dour gray room and round the clock reverberating bass in your room and out of it, this is for you!
April 1, 2013
Rated 5 out of 5 by Gary53 Almost Perfect
The staff was exceptional, with the assistance provided by the concierge extremely helpful. The location was very good and the general vibe of the hotel was electric. The room was adequate, but that is where there is room for improvement. The most glaring deficiency was the lack of storage. In lieu of dresser drawers, we had three small bins and one area under the safe to put our clothes. Looking at the room configuration map, it appears that our room (720), was smaller than average, and maybe the larger rooms had more storage. The bed was great and the bathroom was very good, with the exception of a lack of adequate counter space. The soundproofing between rooms was very good. All in all, a great experience.
April 1, 2013
Rated 5 out of 5 by Blat68 Surprised my wife!
We live in Austin and try to get downtown for dinner and an over night every few months. We have three young kids and the adult time recharges the batteries. I love the W Hotel in Austin because of its location. Also the staff at the W are excellent. When we arrived back to our room for the evening a bottle champaign and chocolate covered strawberries we waiting for us... what a great way to end the evening! Thank you again!
March 31, 2013
Rated 5 out of 5 Unexpected Upgrade
Reserved the Wonderful room for my wife and I for 4 nights to celebrate our 15 year anniversary. Found out during check-in that they were upgrading our room to the Cool Corner Suite, no charge. Then after returning from dinner, the staff left a bottle of champagne and chocolate covered strawberries and a nice card congratulating us on our anniversary in our room.
March 30, 2013
Rated 4 out of 5 by CC11 Green Choice missing
Although I have asked for the Green Choice at every check in. I was not credited the appropriate points for two of my last three stays.
March 29, 2013
Rated 5 out of 5 by WayneR2001 Always a great stay
This W is one of the best. Its a great location. Perfect for business or fun. Staff is always helpful. Love the bar, love the gym....ans great W rooms.
March 29, 2013
Rated 5 out of 5 by ryanandmichelle2012 Beautiful Hotel & Friendly Staff
The hotel was beautiful and amazing. Everything you'd expect from a W Hotel. Also the staff was very friendly and helpful. The concierge was top notch. They gave us several suggestions of places to eat and things to do weeks before our trip. The overall experience was very good and can't wait to stay again the next time we visit Austin.
March 27, 2013
Rated 4 out of 5 by Fife Lacking on service and maintenance
Great location and design. The staff needs a serious overhaul so that they can provide better service and room maintenance. A few examples: poor valet service, cold room service, cold water didn't work in sink, baseboards had scratches and needed reprint, carpet fraying. Its a shame that for an iconic location and building that the mgmt is so poor. Staff needs to be less cool and more trained.
March 24, 2013
Rated 5 out of 5 by marianne237 Great, central Austin location
One of the most modern hotels in the Austin downtown area. Close to lots of great restaurants and easy walking distance to the convention center, while remaining just out of the thick of it, making it easier to get a good night's sleep. The king rooms are very spacious and comfortable, only drawback is no door on the bathroom so you need to be very comfortable if you are sharing with a friend. The facilities at the hotel are great too - the record room bar and the outside patio at the restaurant were both good, if a little more expensive than the typical Austin eatery.
March 14, 2013
Rated 3 out of 5 by JRJJ Bad Experience at Busy Times
During SXSW, I would avoid this hotel. Some members of the staff were accomodating but everybody I spoke to at the front desk was extremely rude, especially at check-in and check-out. The temperature of the rooms was inconsistent, leaving you freezing half the night and sweating the other half. The in-room movie service wouldn't allow you to stop and continue a movie later and after we were promised a refund on our movie, it was still listed on our bill. For the price of this hotel, I expected a much higher level of service. Understandably, SXSW is a busy time, but a hotel should run at its finest during peak travel weeks. Left disappointed.
March 13, 2013
Rated 5 out of 5 by GIGI amazing
I love this hotel, it feels like home
March 11, 2013
Rated 5 out of 5 by KC888 Austin
One of the best W hotels in the U.S.!
March 10, 2013
Rated 5 out of 5 by pidge Even good for old guys
Had a business meeting in Austin. W's generally don't fit my profile as a 55 year old lawyer. But the place was excellent--the staff, the room and the price.
March 9, 2013
Rated 5 out of 5 by Aggie78 Excellent location / great bed
The bed was so comfortable. Loved the "living room and gym.
March 6, 2013