Rated 4 out of 5 by ash17171 Construction at Hotel
I have been staying at the hotel for months on a weekly basis. The last 3 weeks have been highly uncomfortable. There is construction outside the hotel that begins before 7 am every morning. It is quite an annoying sound to wake up to. When I brought the issue up to the staff, there was nothing they could do. They were sold out and unwilling to move my room. The first lady I talked to about it was disrespectful and said she would look into construction but never got back to me. Debating about leaving and taking business elsewhere.
August 15, 2014
Rated 3 out of 5 by NesanLawrence Enjoyed the stay with some reservations
Overall, the stay with my family (wife and 10 month baby) met the minimum expectations. We received a suite upgrade, breakfast vouchers (excellent breakfast at Trace) and staff were overall very friendly.
The bad taste was during check-in. Our room was not available as promised at 3 PM and the front desk rep (introduced himself as Austin) profusely apologized and offered the following:
- SPG points for the inconvenience - yet to see it credited to my account
- Credit for the rollaway bed we requested. I found out the next day that I was actually charged for it. Had to call and ask them to waive it again
- Late checkout of 4 PM. But the key deactivated when I tried to get in the room at 3:30 PM to pack and leave. Stranded with a cranky & crying baby in the hallway till someone let us in
If you promise your guests something, please follow through.
August 12, 2014
Rated 5 out of 5 by george0111 great hotel, but consistent wait for valet parking
I had (and continue to have) fantastic stays at the W. The staff is incredible. The only sore spot for me is that I frequently end up having to wait a looong time for my car -- and there isn't really a self park option.
Last week I didn't get my car until close to 8am even though I called down around 7:25am
August 5, 2014
Rated 5 out of 5 by antnic12 Fabulous Hotel!
We called at the last minute driving from San Antonio to Dallas and were able to get a spectacular room for one night. Loved everything about The W. Beautiful hotel!
August 5, 2014
Rated 5 out of 5 by Libbylou What an experience
We really enjoyed our weekend in Austin. Lovely hotel. Pool is too small and too crowded. And the cleaning service came too late in the day every day! Room lovely and food and drinks great. Overall very nice!
August 5, 2014
Rated 5 out of 5 by PlatinumDC Wonderful experience
Took a one-night local vacation to the W Austin, mostly for the pool, and it was fantastic. All the staff, especially Deej at the front desk were an absolute pleasure to be around and we will definitely be coming back soon for another brunch at Trace.
The pool was a great balance of beach party on Sunday afternoon and then chill lounging on Monday; the Bulleit & grapefruit cocktail at the pool bar was great, the band in the living room bar was legit, and our upgraded room had a great view of the Town Lake. Definitely my favorite SPG experience so far.
July 29, 2014
Rated 5 out of 5 by NANR1 Great memorable stay!
I got engaged on that night and let the staff know beforehand; they set up rose petals and candles and champagne on ice for me. They really made the stay memorable and magical. Thank you guys!
August 3, 2014
Rated 5 out of 5 by Bielieber In Austin for one night
I would have to say that this hotel is everything I expected. It's decorated nicely and the atmosphere is great. I would not come here with children or with my family, but if you want to hit up some of what Austin's night life has to offer or relax poolside then it's a great hotel. The location was perfect for everywhere we wanted to go. I also liked being able to walk, and there is plenty to do within walking distance.
July 7, 2014