Rated 1 out of 5 by Jeffrey Bad Luck? or you are not there yet. W hotel....
New dosent mean everything is not ready.
bad luck for me during my stay during the new year time.
1. Shower was choke, room was dusty.
2. room changed. left my cloth in the room, after requesting the hotel staff to check for a few times, and the answer is no, nothing left behind. (I am sure I left it in the wordrode) I insist the duty manager to go to the room and check it with me. The choke is still there, and my cloth is there too. he was speedless and keep apologise.
3. was offered complimentary breakfast for two. upon check out, they insist me to pay for the breakfast. i asked for the duty manager that on duty last night who gave me the complimentary breakfast, was told he not around. ok. it not my day. before i wanted to sign on the bills. ha ha, he step out from the office. my first question to him, hi so and so, what are you doing in there? am doing some report, he answered.
i got my breakfast waived. i look at the reception gal, she is not even say a word of sorry.
Front office manager ask me to come back again when they are ready. i told her, Don't even open when you are not ready.
so, guess, it just my bad luck with W Bangkok...
May 20, 2013
Rated 5 out of 5 by VeryGoodPointsStacey W Bangkok Really WOWed me!
Back in December decided to spend a few nights at the brand new – circa two weeks old – W Hotel Bangkok. I love W Hotels and since I’ve stayed at almost every Starwood property in Bangkok, I just had to check this out.
I arrived after 5 nights in Khao Lak, Thailand at the LM. I was hot, sweaty, sunburned and covered in bug spray. The hotel had cold towels and sparking water in the car that picked me up. I should have arrived at the hotel around 4pm, but due to a late flight and ridiculous traffic it was closer to 5pm when I arrived.
The hotel was preparing for an event that night and the hotel driveway (not sure that’s the best word for it) was lit up and looking spectacular. I was greeted by two bellman who helped with my luggage and escorted me into the hotel.
Once inside I was greeted by the Director of Rooms and the W Insider. After a quick check in the W Insider escorted me to my room on the 11th floor.
As we arrived to the room, she said she had taken the liberty of setting up the room and turning on the a/c and hoped I didn’t mind. Nope, I didn’t mind at all and was thrilled the air was cool. As she started to explain the feature of the room, something caught my eye. It looked like there was a Starbucks Cool Lime Refresher sitting on the desk next to two mini-cupcakes. Was it a mirage? How in the world could the W Bangkok have known that I love and I mean LOVE the Cool Lime Refresher. It wasn’t a mirage, it was real. The W Insider ran over to Starbucks before I arrived and got me one! WOW. The hotel staff took care of every little detail down to ensuring I had my favorite drink on arrival.
It was great and so were the cupcakes (there were also little candies and some shots of something I couldn’t quite identify, but tasted a little like a non-alcoholic mojito.) My Starwood Ambassador (a benefit you get after 100 nights) and the hotel had arranged for the special treats for my birthday.
A about an hour after I got into my room there was a knock at the door. The Assistant General Manger wanted to introduce herself and welcome me to the hotel.
While I was out at dinner they did turn-down service in my room and I returned to find yet another note, this one from the GM, welcoming me and wishing me a relaxing stay.
I was in a Wonderful Room that had huge rounded floor-to-ceiling glass windows with spectacular views of the city and the pool! The room is modern and trendy while functional and comfortable. There was a king-sized W bed adorned with two giant boxing glove pillows, a comfortable chair that swiveled so you could see the TV or the view, a very large working desk with tons of outlets and a really bright light.
The room had one of the most fun “mini-bars” I’ve ever seen. It was stocked full of classic candy in addition to traditional snacks and drinks.
The bathroom is separated from the room by an opaque purple wall and curtain. While you can see through to the bathtub, you can’t see into the shower at all and the gold curtain draws closed so that you can’t see into the toilet either. So you have a little more privacy than some Ws. The bathtub was awesome and the shower had both a waterfall shower head and traditional shower head. The water pressure is great in the shower too.
Everything in the room is controlled by a tablet. From the do not disturb ‘sign’ to the lights, A/C, alarm clock and more, everything you need is just one touch away.
There are several places to eat in the hotel. The Kitchen Table is the hotel’s full service restaurant. I ate at the Kitchen Table on the night I arrived. The menu is very modern and creative, but if you’re not into spicy food, leaves you limited choices. I ended up ordering a pasta and seafood dish. The chef came out of the kitchen to discuss a food allergy I have (tomato!) and asked if he could change the sauce since the sauce on the menu used tomatoes. I appreciated that very much and told him to use whatever sauce he thought worked best. The dish was good, but isn’t something I’d rush back to order again. The hotel, and restaurant, having only been open two weeks will need to continue to work on service in the restaurant. While it wasn’t bad service, it was very slow.
The Kitchen Pantry is a take-away style counter where you can purchase a sandwich, snacks, desserts and drinks and eat them on communal style tables in front of the pantry or take back to your room or whatever. At the pool, you can order from a menu of lighter foods and full drink menu. The service at the pool is excellent and I had lunch there one day. The Khao Pad (chicken fried rice) was delicious – the best meal I had at the hotel, and the cheapest at the hotel (with sparkling water I paid about $12.) In the hotel lobby you’ll find the WooBar, the hotel’s full-service bar. It’s chic and stylish and serves up great drinks.
The Whatever Whenever Team, the hotel concierges, are very willing to assist with any request – seriously, whatever whenever. I noticed the a panel next to the TV which would allow me to connect my computer or iPad to the TV. I didn’t have my cords with me, so I called Whatever Whenever and asked if they had any. About 5 minutes later there was a knock at my door and they had cords for me to borrow.
I really like the W Bangkok and they’re off to a great start. I look forward to seeing what the hotel does with the Heritage Building and would love to see a suite (suites in the main building were set to open in February 2013.) The W is a great addition to the Starwood brand for Bangkok and another fun choice.
May 2, 2013
Rated 5 out of 5 by OrdinaryTraveller A Magical Experience
I have stayed at various hotels in Bangkok, but I have never experienced the level of service that the W Bangkok provided during my stay in April of this year. The hotel design is exceptional, eye-catching and fun! The staff was welcoming and courteous, not in a way that it was part of their job descriptions. The treatment I received felt genuine. It made the stay special. If there was anything to improve, it would only be more options to choose from the in-room dining menu. Great job W Bangkok!
May 16, 2013
Rated 3 out of 5 by Victor Less than Wow experience
Was looking forward to my stay in W Bangkok as I always had good experience staying with W brand. Staff in W Bangkok was really friendly & hospitable until I was locked up in the ground floor safe room for around 5-10 minutes. :( The staff forgot to let me out after I was done and I had to wait for 5-10 minutes - after much banging on the door - before anyone came to my rescue. The reason why I had to use the safe room was because the safe deposit box in the room was not bolted down - it was still moving around in the drawer and can be removed. Other than that, pretty much a normal hotel to me. Nothing to be WOW about with this W brand.
March 11, 2013
Rated 5 out of 5 by Curbarn W again
Ok I am little bit old for this hotel but hey it is a groovy place, can I use that word? Looks like they have stolen the best starwood staff from other starwood locations. Close to sky train, river and great restaurants in sathorn and silom area. I have to say the concierge is the best in the business. Breakfast is impressive, everyone was taking pictures of the food. This is my third stay here I love it. Can't wai for spa and restaurant in old Soviet Union embassy building to open.
May 3, 2013
Rated 5 out of 5 by tkapicture W Bangkok has raised the bar
The W Bangkok is a magnificent lodging experience. Located off the bustling streets in Silom, the W has an excellent position to the nightlife and dining options that are ever-growing in Bangkok proper.
This hotel has wonderful rooms, with tasteful decor. The pool plays great music both above and underwater - a nice touch! The bar is still fairly new and did lack a bit of "umph" but other than that, this place is more than spot on.
Nice work Starwood!
March 3, 2013
Rated 2 out of 5 by Michi66 GM, do your job!!
The hotel design and the facility is really nice. Excellent bed, like always, and fortunately everything new.
Irritating is the elevator. I never know which door is opening and then I turn around a 4th or 5th time and realize that the backdoor is already open. Work on the "bing"!!
The service in the hotel really needs a lot of improvement, it seems that someone is not doing his/her job.
Check-in: No documents had been filled out the last time, fortunately this time but this time no room was ready at 17:00 (!!!). "We thought you'd like a non-smoking room". Did I ever take a non-smoking-room or what is the whole loyalty program for?
Finally I got my room --> no ashtray.
TV was broken --> fixed quickly though
Minibar: Also the last time I was asking (at around 14:00) why the mini-bar is not replenished. "We are doing this at 17:00". O.k., I waited until 19:00 and then called again to get the job done.
This time: Waited at the pool until after 17:00 before I returned to the room. Guess what: No replenishment again and it took one hour to have someone taken care about.
Dear GM, it's the service which makes the difference between a 3 or 4 -star and a 5-star. Nice facilities are everywhere around. The staff is friendly, no doubt. But they obviously never had appropriate training and/or are not supervised accordingly.
Last stay for the time being until things improve.
The taxi issue is also more than annoying. No way to find a driver who knows the hotel even if carrying the hotel map.
March 1, 2013
Rated 3 out of 5 by Leapingu New and swanky hotel but staff service level should be improved
Very comfortable hotel with a location close to the subway. As it is a relatively new hotel, there are some shortfalls in of the staff service. I had requested for additional amenities as we had 3 pax in a room and it took the staff to bring the items after 3 visits to my room.
April 25, 2013